When Wanghu Hotel found Su Yang, anyone thought it was incredible, except for a few people in the office on the 3rd floor of Nanjin Hotel at this time.

"Mr. Su, we meet again, I will introduce Mr. Su, these two are He Zhikang, the general manager of Wanghu Hotel, and Zhao Min from the legal department. If Mr. Su takes over the Wanghu Hotel, he will have to hand over to Manager He. ”

Song Sha had a lot of sincerity in this cooperation, so when he saw Su Yang, who was making tea for a few of his people, he shook Su Yang's hand very warmly.

He Zhikang and Zhao Min, who were introduced by Song Sha, also stretched out their hands and shook Su Yang friendly.

"I robbed Manager He's hotel, won't you be angry with me?"

Su Yang asked with a smile.

However, Su Yang asked this sentence deliberately, because he was robbing He Zhikang's hotel, but the other party couldn't see any sad look on his face, and even looked relaxed.

"Haha, Mr. Su said with a smile, you came to take over the Wanghu Hotel, it can be regarded as a favor for Manager He, how can he have time to stay in the hotel, now he is busy with the investment promotion task of Wanghu Shopping Mall every day, and the pressure over there is even greater. I came to talk to you about things today, and I pulled him over. ”

Song Sha, who sat down to drink tea, was the first to laugh.

He Zhikang didn't care, just looked Su Yang up and down: "Forgive me for taking the liberty of asking, we have inquired about Mr. Su's work experience, and we have never run a hotel before, how did you run Nanjin Hotel so well?"

This is where He Zhikang has been puzzled for so many days.

Now it's the off-season, and it can actually run the Nanjin Hotel every day like the peak season, but it turns out that he is still a person who has no experience in hotel management, He Zhikang is actually a little unconvinced when he knows Su Yang, the number one person.

Su Yang also poured himself a cup of tea, in fact, he can now run Nanjin Hotel so well, in addition to his willingness to spend money to keep people, poach people, and various promotion channels, the most important thing is the various functions of the system, so that Nanjin Hotel has a unique advantage.

But this can not be said to others, and in the future, there should often be people who ask themselves why they can run the hotel well, then they must package out a corporate culture, whether it is to fool people externally, or to train employees internally, such a cultural propaganda is needed.

After thinking about it, Su Yang remembered a management book he had read in the library when he was in college.

Under the expectant gaze of He Zhikang and others, Su Yang took a sip of tea and said with a smile: "Actually, it's simple, just four words." ”

"Oh, what four words?" several people were curious.

"Customers come second. ”

Su Yang said something that surprised several people.

All the ways of doing business, even word of mouth, are that the customer is the first, the customer is God, but in Su Yang's mouth, it becomes the second customer.

However, He Zhikang was interested: "Mr. Su, how do you explain this customer?"

"Actually, I didn't say it, the second customer was Hal Rosenbruce, who grew the Rosenbruce Group from a small travel agency in Philadelphia to an industry leader in just 20 years. ”

"I've done a lot of research before, and his core idea is that employees come first, and customers come second. ”

Starbucks CEO Howard Schultz also wrote in his autobiography that satisfied employees create satisfied customers. ”

Of course, it is not to make the company stunned to be unconditionally good to employees, but under the premise of certain conditions. We respect excellent employees and encourage potential employees. ”

While recalling the contents of the book, Su Yang was also thinking about the new cultural system he would propose when he took over the Wanghu Hotel.

After listening to Su Yang's words, He Zhikang first nodded, and then shook his head: "But human nature is complicated, if you are kind to him sometimes, he may have to inch in, or even become lazier." ”

"Manager He. Su Yang couldn't laugh or cry, "This kind of person who doesn't seek progress, what do you want him to do, respect is mutual." I give you respect, I want you to give customers the best service experience, clean the room as cleanest, otherwise what do I want you to do, where to go back and forth. ”

Su Yang remembered the fat woman waitress when he first came to the hotel, and the attitude of the guests was so energetic, Su Yang would rather clean up by himself than have this kind of waiter.

And veterans like Zhou Jianghang, who are hard-working and want to make money, Su Yang also gave them additional part-time security jobs in turns, increasing their income, so that they can stay in Nanjin Hotel and will not think about changing jobs.

In particular, Wang Lian, the most educated undergraduate student in this hotel.

Originally, it was just a part-time job at the front desk to learn to drive, and he was going to leave after the year, but now he was not only left by Su Yang, but also found the online management teaching class with Xu Xiaohui to recharge himself.

Because of their hard work, Su Yang took the initiative to give them a promotion and salary increase, so that they felt that they had been rewarded for their efforts, which was also a kind of respect, so they are working harder now, and even after work, they also reported for management teaching classes online to recharge.

Although the rise of Suyang depends on the various functions given by the system, if the employees did not work together with Suyang, Nanjin Hotel would not have today's achievements.

The system is only a strong auxiliary, and the management of talents is the core of the operation.

In this era, whoever can retain talents and make the best use of them will be able to grasp this era.

In the next half an hour, Su Yang and He Zhikang not only talked about some experience in running a hotel, He Zhikang also introduced some of the current personnel of Wanghu Hotel.

After all, it is a four-star hotel, with a lot of rooms, plus Chinese restaurants, Western restaurants, coffee shops, entertainment departments, as well as administrative, logistics, sales, security and other departments, Wanghu Hotel has 100 employees, and the monthly salary expenditure alone is 300,000 yuan.

Whether it is the overall scale, or the classification of departments, and the number of employees, it is far more than Nanjin Hotel, which is a small hotel in their eyes.

"Mr. Su, if you are sure that there is no problem, then you can sign this agreement. He Zhikang took the agreement from Song Sha's hand and handed it to Su Yang, "According to what we said before, we will increase the turnover of Wanghu Hotel by 50% in a week." Our average daily turnover in the last month is 90,000, and you have to reach 135,000 to get there. ”

Su Yang took over the agreement, which was agreed upon by himself and Song Sha before, but the legal department of Wanghu Group made a move, of course, it could not be just a simple list of one, two, three, but it was written in great detail, including the rights and responsibilities of both parties were explained very clearly.

Anyway, Su Yang, who was watching densely, was a little dizzy.

However, Su Yang always felt that something was wrong, and he suffered a loss when he signed a contract with Huijin Building last time, so Su Yang said: "Wait a minute, my lawyer will be here soon, and I will sign it after she finishes reading it." ”