Chapter 368: Experiencing with Heart (Thanks to Xue'er Runde for the reward)
After all the above procedures have been done, you will have to run to the pharmacist to ask the pharmacist how to take the medicine. Fastest updates
If you still need to get an injection, you will have to take the medicine to the outpatient injection room, hand over the medicine and prescription, medical record book, and invoice to the nurse and wait for the injection.
…… That's all for you, do you talk about being tired?
Medical practices are indispensable in our lives, and the doctor-patient relationship has been strained enough for a long time, what we need to do is to try to find the crux of the problem and solve the problem, rather than passing the buck to each other.
How can we make medical behaviors such as registration, payment, queuing for numbers, follow-up visits, taking medicines, checking reports, and so on to achieve reasonable simplification, which can not only save the time of the doctors waiting for the patients, but also reduce the workload of the medical staff and make it all convenient and fast? If the hospital cannot bring pleasure to the patients, at least it should make people feel comfortable.
Because of a series of cumbersome processes such as registration to see a doctor, and the patient is not feeling well when he is sick, can the hospital work service window open a few more to relieve the pressure of queuing?
In addition, the overall design of the hospital should not bring tension to patients in the color matching and layout of the interface, and should use fresh and comfortable colors to bring pleasure to patients;
Blue and green can bring tranquility and can be used more often when designing medical halls or medical products.
Special designs can also be made to reduce the anxiety of patients waiting in line.
This shows that the brain's short-term memory can't digest much information, and even if you put more information, the user can still only remember part of it, so just put the most important content in the most prominent position.
On the left, I feel like there's an explosion of information. It is best to have a list of doctors in a prominent position in the lobby at the time of registration.
Relevant matters must be classified and explained. The information related to the registered doctor should also be put together, otherwise it is easy to memorize and cause confusion.
Gu Fan's whim: When designing medical products, can the price be clearly marked so that people can know it at a glance?
As the old saying goes: gold has a price, medicine is priceless, and generally speaking, everyone is mentally prepared for the price of medicine. As long as it's not too outrageous, it's still acceptable to everyone.
However, many people feel that the information on hospital medical expenses is simply sky-high, and many things are not worth that price at all, and there is a feeling of being slaughtered and suffered.
If the price can be clearly marked, even if the price is increased a little bit on the clear price, I believe that the patient can still understand and accept it.
Due to the strained nature of the doctor-patient relationship, the hospital's information presentation needs to be accurate and deliberate.
In terms of the price of medical products, there is no room for error in the expression of information;
The description of the checkout fee information must be clear and obvious, and it must not make people feel confused and unclear.
I once heard that someone had a big fight with the hospital because the hospitalization expenses displayed on the list did not match the actual cost information......
In fact, this kind of mistake can still be avoided, as long as it is clearly written so that people can see it at a glance, let people have an account in their hearts, and it will also prevent unnecessary disputes.
Hospitals should carry out these operations in a humane manner, think about the problem from the patient's point of view, and look at the problem from the patient's standpoint.
Everything listed in the fee bill should be expressed in clear language and not in obscure jargon.
In short, don't let patients get lost and overwhelmed when they see a doctor and look at a list.
It is necessary not only to make everything clearly visible, but also to let patients experience the humanistic care of the hospital.