Chapter 32: Old Colleagues
Brother Xiong's paper grilled fish shop employees began to work, and Xi Ming also began to do his manager's things.
Whereas.
What does a restaurant manager do?
It's likely that some people don't know much about it, thinking that he is a bastard, standing where he is beeping, or what kind of manager he needs for the place to eat, as long as the waiter.
People who think like that probably have never been to a five-star hotel, a luxury restaurant, or a very popular restaurant with a monthly income of hundreds of thousands or even millions.
In fact.
There are many things that need to be done for a good restaurant store manager.
There's a lot to do.
In addition to supervising the completion of the daily operation of the restaurant, compiling employee attendance sheets and checking the attendance status of employees.
Some managers are more demanding and will also check whether the employees' appearance, personal hygiene, uniforms, hair, nails, and shoes meet the requirements.
Let's just say it's hygienic.
Why is it so detailed, because the catering industry is different from other service industries.
When the guest eats his hair and sees black things in the long nails of the service staff, and the nails on his head are red, will the guest be relieved?
A good waiter can attract a lot of repeat customers, not to mention, it will bring a lot of other people, but a waiter who doesn't like cleanliness, that is, scare away a few customers, some restaurants are open and don't know how to go out of business, there are no repeat customers, the food is okay, how can there be no customers, maybe some bosses will not think about which waiter has a problem.
Her fingernails, her hair falling into the soup, her spitting, or the restaurant not being cleaned in time, and the guests stepped on something slimy.
Check and manage the personal hygiene of employees, which is the content of the supervision of the restaurant manager.
Restaurant managers also have to think about how to develop a restaurant's sales strategy, train waiters to recommend consumption to customers, and some restaurants also have special customer representatives, that is, sales, that is, to find regular customers, long-term maintenance of customers to the restaurant consumption, from which they get a commission.
Xiongge Paper Grilled Fish Store does not have a special customer representative or sales staff, these are done by service personnel, so Xiongge Paper Grilled Fish Company requires store managers to pay attention to the training of employees, regularly organize employees to learn service skills and skills, and train employees in restaurant sales awareness, and the director needs to often go to each store to regularly check the manager's training records.
Xi Ming is now studying the code of conduct for store managers that Director Xu gave him.
The manager is required to be hospitable, have a humble attitude, properly handle the complaints of guests, and continuously improve the quality of service.
The manager needs to control the property of the restaurant, grasp and control the use of items, and reduce expenses and loss of items.
Inspect the cleaning work of the restaurant, maintain environmental hygiene, be responsible for the beautification of the restaurant, and pay attention to the cleaning and consumption of tableware and utensils.
……
It was soon eleven o'clock in the afternoon.
The scale of this Xiongge paper grilled fish restaurant in Huli District, Xia City, is medium and upward, but it is located in a bustling street, and it is also a gathering place for all kinds of restaurants and delicatessens.
Eating grilled fish, in fact, most people still like to meet friends to eat together in the evening and drink two glasses of beer, which is a very refreshing feeling.
But at 12 o'clock in the afternoon, a group of company employees who worked nearby came, and they felt like eating grilled fish at noon.
So when the unit got off work early at noon, some people had already come to the Xiongge Grilled Fish Store in twos and threes.
Before opening, Xi Ming went to the kitchen to see the types of grilled fish in this season, because each season is different, each season takes the initiative to grill fish, and the seasonal tastes of customers need to make a special menu, now it is autumn, and the future winter menu will also be on the agenda.
So Xi Ming needs to communicate with the chefs a little bit.
Now the types of Xiongge paper grilled fish are completely different when Ximing was created in the past, and it has expanded a lot, according to the situation in various places, the stores in each city are not exactly the same, and the Xiongge paper grilled fish began to integrate local characteristics, so that the grilled fish is more suitable for the taste of the people in the city.
At noon, Xi Ming walked out of the kitchen.
Supervise in the field, stand there and supervise.
There are not many guests now, and Xi Ming arranged for idle waiters to go to the door to greet them.
"Welcome. Seeing the guests, the waiters reflexively said, it seems that they have done this before, and Xi Ming is very satisfied.
The store is getting busy, and the number of customers is increasing.
Xi Ming began to stand near the door and welcome the guests.
Business is very good, Xi Ming is very happy, and I don't know if other Xiongge paper grilled fish restaurants are also so popular?
Bustling guests come.
Suddenly, a man stopped himself.
Xi Ming went to school in Xia City, worked part-time in college, and still knew some people after graduating and working in this city.
At this time, I was recognized by a colleague who used to work together in the past.
"Hey, you kid?"
"You, Jin Haoran, long time no see!"
"Long time no see, this is my subordinates, you say hello to Brother Rhino. ”
"Rhino is always good. Xi Ming nodded and laughed at those people: "Hello." ”
After everyone greeted him, Jin Haoran asked Xi Mingdao, "Are you eating grilled fish here?"
"Hehe, I work here. ”
"No, you actually work in this store, why haven't I seen it before, I'm a regular customer!"
"I only came here to work recently. ”
"Are you a male greeter?" Jin Haoran asked with a smile, with some disdain in his eyes.
Because Jin Haoran has now become the director of the company, there are seven or eight people in the team under him, and he is now a manager, not a small employee.
Look at this Xi Ming dressed like a man standing at the door, like a man at the door, the nest person is really a nest person, how many years have not changed a little, still so nested.
When Jin Haoran used to be a colleague with Xi Ming, he knew that this Xi Ming was very honest, honest and a little scumbag, what others said was yes, he had no opinions of his own at all, he had no thoughts of his own, and he didn't blame him for being so bad now, this person's character was determined, this person's life was decided, and the waste was always a waste, and people like him who had their own ideas had a chance to get ahead.
I was a supervisor for three years, I was a manager for five years, and I was at the peak of my life ten years later.
He feels that now is the pinnacle of life, especially when people are better than others, compared to the sharpness in front of him now, he simply feels that he is excellent to the sky.
Seeing the other party's expression of looking down on him, Xi Ming didn't say anything, Jin Haoran has a vacant seat over there, I'll take you over there to sit.
"Okay, that's hard work, hehe!"
Xi Ming walked in front, and Jin Haoran said to the subordinates behind: "Let's follow." ”
Behind Xi Ming, looking at Xi Ming's back, he shook his head again and again.