"Two guests, is it what she said?" said the manager after listening to the waiter's words, turning to look at Sika Anna. Pen × fun × Pavilion www. ｂｉｑｕｇｅ。 ｉｎｆｏ

Anna tugged Sika, who wanted to speak, and gave her a look that she gave me.

As Anna's closest person, Sika instantly understood Anna's thoughts, and stood there obediently without speaking.

Anna took a step forward and said to the store manager who was frowning: "Store manager xi, I want to know how you plan to deal with this matter, what will happen to you if the hexagram says what you do, and what will happen to you if you don't say what she said." Anna also wanted to know as a branch manager. How to solve such a situation. In particular, it is also an industry under the Zheng Group.

The store manager pondered for a moment: "If it weren't for what she said, the mistake was on our clerk, as an unpleasant cause to the customer, I would have asked her to apologize to you solemnly and compensate the customer, but if the fault was on the customer......

"What would you do?"

"I hope you apologize to our staff as well. The store manager said with a serious face.

Anna chuckled: "You're a clothing store, don't you believe that 'the customer is God', why do you need the customer to apologize?"

"It's different. The store manager shook his head, although our philosophy is 'the customer is God', but we only ask for satisfactory service to the customer, not to ask the staff to be patient, if the fault is on the customer, we also have the responsibility to protect the rights and interests of our staff. Customers can be asked to apologize, which is a rule set by Mr. Smith himself when Z–write was first established.

Anna nodded, this store manager is good, she has seen many companies, stores, they all require employees not to offend customers, even if some customers are unreasonable, otherwise it is small to be scolded, and it will be a pit if you lose your job.

In this regard, the Zheng Group is very good, of course, there are not many people with status who want to come to the trouble of the Zheng Group's industries.

"You're good. Anna reached out and patted the store manager on the shoulder, a sixteen-year-old girl was actually patting a woman in her thirties on the shoulder, but the scene was strangely disobedient.

After scanning around, no cameras were found, and Anna said: "I know that there are cameras installed outside clothing stores like yours, and I can't tell who is right and who is wrong for a while, so let's pull out the video and take a look, so that we can know whose fault it is." Anna looked at the waiter, but she strangely didn't show any panicked expression.

"yes, and video. The manager said to the waiter, "Hurry up, put the video out and take a look." ”

"The manager...... Have you forgotten that the camera broke down yesterday and hasn't been fixed yet. There is no video recording today. The waiter smiled, this is her confidence, otherwise she would dare to be so arrogant under the camera.

The store manager is embarrassed, what should I do if there is no video.

Anna squinted her eyes and looked at the smug waiter, a sneer on her lips.

Sika stepped forward, and she couldn't help herself.

Anna grabbed her, shook her head at her, and motioned for this matter to be handed over to her, Anna had a good impression of the store manager, and didn't want her to be embarrassed, if Sika played, it would definitely be very embarrassing.

Anna said regretfully: "It turns out that the camera is broken, this is really a pity, this is also too bad at the wrong time." ”

The waiter said: "This can't be helped, in fact, this is not a big deal, as long as you can apologize, how about this matter, everyone can just take a step back, why make it unpleasant?"

Anna slowly pulled out the powerful Lokia, "I'm sorry, I'm very upset when I look at you, and I usually make people who make me unhappy even more, so it's not easy to forget about it." "Just kidding, it's obviously not our fault, and you want us to apologize? If it weren't for the fact that your store manager is good, I would have let Sika go a long time ago. See if she doesn't smoke you.

Shaking the Lokia in her hand, Anna smiled: "Fortunately, I had the foresight, otherwise I would have been fooled by you today, how about it, I will return the words just now to you as they were, as long as you can apologize, we will not hold you responsible?"

"What's on your phone?"

"It's nothing, it's just a recording of what we just said. ”

"......" The waiter's face instantly became ugly, she knew what she said just now, it was because she didn't monitor her that she said that, but she didn't expect it to be recorded, which was difficult to do.

If what she said just now was known to the store manager, she would be finished.

"Ah, what kind of recording, besides, even if you record, what if you record, I didn't do anything wrong, are you still afraid of your recording, if you have a recording, just release it, I don't care. The waiter said stiffly, and as soon as her mind turned, she thought that this was Anna cheating her, how could it be such a coincidence, Anna happened to be recording, she thought that Anna must be scaring her, the purpose was to make her take the initiative to admit her mistake.

Yes, it must be so, the more the waiter thought about it, the more he felt that there was such a possibility, and his hanging heart slowly relaxed.

It's a pity that there is such a coincidence in this world, and Anna happened to record it.

"You really don't cry when you don't see the coffin. Anna pursed her lips and pressed play directly, and the next moment what they had just said came out immediately.

Hearing the voice on the mobile phone, the waiter's face instantly turned pale.

……

The store manager's face was about to drip gloomily, she didn't expect it to be like this.

looked at the waiter who lowered his head and didn't speak, and the store manager was angry, this was her management dereliction of duty, I didn't expect that there would be such a person under her jurisdiction.

Looking at the waiter in disappointment, the store manager's tone was full of regret: "Huijing, why did you do this, how dare you do this? I didn't expect you to be such a person, look at what you just said, you actually looked down on customers, and told them to get out if they can't afford it, are you a waiter should say? Obviously, you used to be quite polite, but why are you like this today?"

“……”

"Don't you have anything to say?"

"I'm sorry, I'm really sorry. Hui Jing's tears slowly remained, dripping down her face to the ground, at this moment she was scared, she knew that she had made a big mistake this time.

"Okay, you don't have to apologize. The store manager waved his hand, "You made such a mistake, I really can't find a reason to forgive you, now you go and change your clothes, from now on, you are no longer an employee of our store." ”

Hui Jingmeng raised his head and looked at the store manager in disbelief: "Store manager, what did you say?"

The store manager sighed: "That's it, from now on, we will terminate the contract with you, and you will go to collect your salary later, and we will terminate the contract with you." ”

This time she heard clearly, she knew that she had made a big mistake, but she didn't expect to lose her job because of it, now she panicked, Z-write is a brand-name clothing, and the salary of their employees is higher than that of other clothing stores, and she also wasted a lot of effort to get in, where would she be so willing to be fired?

"No, no, store manager, I was wrong, I really know I was wrong, please don't fire me, believe me, I will never do it again in the future, please give me another chance for the sake of the time I have been here. I really don't want to lose this job. ”

"No need, you can go, the company's rules are there, since you have made a mistake, you have to have the consciousness to accept punishment. The store manager waved her hand unbearably, she also wanted to be gracious, but she didn't dare to disobey the rules.