After returning to the county seat with his mother, Bai Ke stayed at home again and spent two days rewriting the staff code of Jiangtao Hotel.

In fact, when Liu Qingtao was in charge of Jiangtao Hotel, he also formulated a more detailed staff code.

But at the moment, it seems that it is not rigorous and pragmatic enough.

For example, employees are prohibited from chatting during working hours.

This is actually not possible.

The working hours of the restaurant are relatively long, and it is too impractical and a little impersonal to not let you chat when there are no customers.

It's not as detailed as the regulations.

During working hours, it is strictly forbidden to chat and talk about personal matters in the presence of customers.

In addition, regulations such as grooming and grooming are not detailed enough.

I just said to be clean and tidy, dress uniformly, etc.

The management and sanitation of staff dormitories were not mentioned.

After Baike refined the employee rules, he hurriedly notified Jiang Tao, Lu Laoer and Liu Qingtao.

Let them come to the Jiangtao Hotel when they have time.

The busiest person here is actually Liu Qingtao.

He is the chairman of Dongchuang Group.

Responsible for the overall management of Dongchuang Non-woven Factory and Dongfeng Garment Factory.

Of course, he is also the third largest shareholder of Jiangtao Hotel.

Ranked behind Jiang Tao and Bai Ke.

When he received the news from Bai Ke, he called as soon as he could, asking to get together tomorrow.

Jiang Tao and Lu Laoer's time will be better arranged.

The two of them are still fighting on the front line.

Jiang Tao is in the main store, and Lu Lao Er is in the branch.

Jiang Tao is the oldest, and he is the boss of the hotel, so of course he should come to him for a party.

The four of them deliberately avoided eating.

At three o'clock in the afternoon, I came to Jiang Tao.

In the small private room, Jiang Tao had already poured tea and waited for everyone.

As soon as he sat down, Bai Ke took out a small notebook.

"During this time, the service industry has been talking about treating customers as gods, and we have written this into the employee code. I've been thinking about it for the past few days, this is!"

Lu Lao Er smiled and nodded: "That's right, it's better to simply say that the customer is the ancestor." ”

The customer is God is written into the employee code by Liu Qingtao.

It will be a little embarrassing for ordinary people, but Liu Qingtao and Bai Ke have been brothers for many years, and they don't care about each other.

He touched his head and smiled: "Yes, this was written with the crowd at the beginning, and if you think about it, it's a bit unreasonable." ”

Jiang Tao took a sip of tea but said: "It is really difficult to treat customers as gods. But of course, we must set a higher standard, and only then can we set high standards. ”

Bai Ke nodded: "I mean, this standard is no problem for our employees. The point is that if we treat our customers like this, won't we feel alienated and diaphragm?"

"What do you mean?" Jiang Tao was a little puzzled.

Liu Qingtao thought about it for a while, and probably understood.

What Mr. Bai means is that there is a clear distance between God and ordinary people. If we treat customers like this, it will inevitably bring a sense of alienation and separation. ”

Bai Ke nodded again and again: "Yes, that's what it means." When we open a restaurant, we should make customers feel at home, just equal, not a sense of distance. Every time they go to the hotel, they feel as if they are at home. But will we treat our relatives, friends, brothers and sisters as God?"

"Okay!" Jiang Tao nodded, "I see what you mean! The relationship between our employees and customers should be like family. When you get to a restaurant, if the waiter is too enthusiastic, it makes people uncomfortable. A little more natural is the best!"

Lu Lao Er and Liu Qingtao also nodded again and again.

Then, Bai Ke talked about grooming.

He yelled at Lu Lao Er and Jiang Tao: "Look at the two of you shaving this board......

Lu Lao Er said: "Yes, how can we cook with long hair." ”

"But what about our waiters, they also come into contact with the food. Some have big sideburns, while others have long nails. ”

This time, everyone had no objections, and they all felt that the regulations should be more detailed.

Men and women are not allowed to have long nails.

Boys have to keep their hair small, and women have either short ear-length hair or a ponytail during working hours.

Men and women are not allowed to wear any kind of jewellery except for married people, except for married people.

Each dormitory votes for a hostel, who must be under the control of the head of the house, who will supervise the hygiene of all staff.

At the same time, due to the long working hours of the hotel staff.

The hygiene of the common areas of the dormitory is regularly cleaned by special cleaning staff.

Bai Ke said while looking at the notebook, and Liu Qingtao also took out a small notebook.

"Wait! I can use these things when I run the factory. The young workers are even more difficult to manage. ”

Bai Ke said slowly, and Liu Qingtao remembered it from time to time.

When they encountered something they didn't understand, the four of them also discussed it openly and honestly.

After the employee code was finished, Bai Ke closed the book and said: "We have so many very detailed rules and regulations, if the implementation is not effective, it will be in vain." ”

Lu Lao Er said: "If you don't meet the regulations, you will be fined, and if you perform well, you will be rewarded, and you will see if they are honest." ”

Liu Qingtao also said: "Yes, I do the same in my factory. ”

Jiang Tao said: "Isn't our hotel a joint-stock system? I think we should also reward the old employees with good performance, so that they can have a head start." ”

Bai Ke nodded: "It is to let the employees have a head start and treat the hotel as their own home." Let them manage themselves, that's the best policy!"

Liu Qingtao was a little confused: "You say that these lines are okay, but just like our factory, we can only give shares to a very small number of employees." Most people still don't get it. Is there any other way to motivate them?"

"Yes!" said the white man, "I think it's important for them to see the upward channel very really." ”

Lu Lao Er said: "Yes, we have always had it." For example, the waitress who just came, we told her that if she did a good job, she could become a lobby manager, and maybe she could become a store manager in the future. ”

"Yes," said the white guest, "but we have to let them see it very really." ”

"Really see it?" Lu Lao Er was a little confused.

Liu Qingtao lowered his head and thought for a while: "What do you mean by writing rules and regulations and sending them to employees?"

Bai Ke nodded: "And be a little more detailed." Employees can see every improvement with their own eyes. Let's be specific. For example, when you first arrive at the store, it's an intern, right? and then up there are ordinary employees, then the foreman, the lobby manager, the store manager, or something. The change of these roles has been so long that many employees have not been able to meet them for several years. I can't help but be suspicious, thinking that we are operating in the dark and don't believe in our rules and regulations. In other words, they don't see the ascending channel. ”

Jiang Tao suddenly realized: "Okay! Then be a little more detailed." Ordinary employees will become excellent employees after two years, and then ordinary foremen, excellent foremen. Anyway, if an employee has worked in a hotel for two years, as long as he doesn't make a big mistake, he can see his position promoted. ”

Liu Qingtao also applauded: "Okay! I can use all of these in factory management." ”

Bai Ke smiled: "Don't worry! The details are the devil." Let's do it in the hotel for a while. After discovering the experience, we will spread it to various companies. ”