Chapter 209: Practicing Internal Strength

Lu Xinyi wore the professional clothes she had just bought and came to the IDGVC office on the 22nd floor of the International Trade Building.

Zhang Chen was not there, it was Shen Yu who received her.

Shen Yu collected her information and told her that it would take at least a day or two to complete the formalities, and that she could go home and rest in these two days, and then go to work again next Monday.

Lu Xinyi said that it didn't matter, she could enter the working state now, and she could use these two days to adapt to the environment.

Shen Yu didn't care, the workstation had already been arranged. She was Zhang Chen's assistant, and Shen Yu arranged a workstation for her in front of her seat, facing the door of Zhang Chen's office.

Shen Yu introduced her daily work in the future, including coming fifteen minutes early every day to tidy up the boss's office, helping Zhang Chen make a schedule and reminding to-do lists, etc.

Lu Xinyi flipped through the information on her desk in a distraught, and her eyes kept glancing at Zhang Chen's office.

Lu Xinyi is really beautiful, and there are many single young men in the company, and people keep looking at Lu Xinyi all morning by talking to Shen Yu about things.

Zhang Chen arrived at the office at ten o'clock, and in the morning he went to the little sheep store first and talked to his mother about the staff dormitory.

Zhang Chen means that now the house is empty and empty, and there are currently 23 waiters and workers in Little Sheep, of which more than 60% are outsiders, and this proportion will be higher and higher in the future. If the accommodation problem of employees cannot be solved, it is easy to lose the employees who have been trained with great difficulty.

At present, there are one or two shops in Ben Cheng that imitate Little Sheep, but because of the problem of pot base and service, there are few repeat customers.

But in the long run, it is inevitable that there will be competitors who will covet the little sheep employees, and giving employees a good accommodation and reducing their living burden has become one of the most important means to reduce the turnover rate.

Su Wenjin also agreed, but was still taken aback when he heard that Zhang Chen had bought twenty-four houses at once.

Zhang Chen temporarily allocated three suites to Little Sheep, and according to the calculation of eight people per set of two bedrooms and one living room, only two suites are enough in a short period of time. But because the kitchen is dominated by men, and most of the waiters are women, it is easy for men and women to have accidents when they live together, so Zhang Chen deliberately allocated an extra suite to Little Sheep.

Su Wenjin is preparing for the opening of the third store, and the store manager has already been chosen, which is Liu Yan.

Before Tang Miaomiao went to the United States, she deliberately sent Liu Yan to Little Sheep, and Zhang Chen also said hello to Su Wenjin, just because there was a shortage of waiters in the store, and Liu Yan's background was also very innocent, so he left Liu Yan behind.

Within a few days, both Su Wenjin and her sister-in-law found that this little girl was both clever and diligent.

Liu Yan quickly adapted to the work in the store, her hands and feet are very quick, the service attitude is good, and the most rare thing is that Liu Yan is quite good at thinking and has put forward a lot of reasonable suggestions for the store.

Liu Yan found that although the overall satisfaction of the guests was high, there were still relatively dissatisfied areas, that is, the speed of serving the pot and the food.

By simplifying the process of preparing food and pots, Liu Yan helped the store achieve three minutes of pot and five minutes of serving. Don't look at this small improvement, not to mention improving customer satisfaction, but also increasing the turnover rate of 0.1.

If it's a small shop and the business isn't so busy, this serving speed is normal. But now the turnover rate of Little Sheep at night is 2.23, and it can reach more than 1.6 at noon. With such a terrifying flow of customers, it is an incredible thing to achieve three minutes of serving and five minutes of serving.

Su Wenjin was also very generous, and gave Liu Yan a bonus of 1,000 yuan that month, and informed all the employees in the store that as long as the reasonable suggestions put forward were adopted, there would be a reward of 200-1000 yuan depending on the size of the contribution.

Now the salary of the waiter is only 300, and the incentive of this reward for employees can be imagined.

Zhang Chen also suggested that Su Wenjin go further and put forward the slogans of "everyone is a manager" and "eliminate customer dissatisfaction to the greatest extent" in the store. On the one hand, employees are encouraged to innovate in service, and on the other hand, more power is delegated to the foreman.

Zhang Chen considered whether to delegate more power directly to the grassroots waiters like Haidilao in later generations, but later found that it was not feasible at present.

On the one hand, the assessment mechanism of Little Sheep is not perfect, the restraint mechanism is not perfect, and the corporate culture has just been formed, but it is not stable. At this time, blindly decentralizing power will cause more problems, and it is easy to spoil the atmosphere of the store. Once the hearts of the people are scattered, it is not easy to lead the team. If you want to realize the decentralization of Haidilao, you must at least wait until the restraint mechanism is perfected before it can be implemented.

On the other hand, the decentralization of Haidilao is also a last resort to ensure the quality of service after opening more and more stores and the scale of stores is getting larger and larger.

Now Little Sheep only has two stores, both in the same city, and the management pressure is not great in a short period of time.

But next year, Zhang Chen plans to let Little Sheep enter Kyoto, and only in Kyoto can it become an instant hit, and Little Sheep can be regarded as stepping on the fast track to dominate the catering industry.

At that time, how to achieve more effective management and let new employees maintain enough enthusiasm and sense of responsibility like old employees, it has become an inevitable thing.

Therefore, in the short term, hard work to cultivate talents is what Little Sheep needs to do most.

And Liu Yan is the talent who stood out in these three months.

Lu Xinyi saw that Zhang Chen was back, stood up and said hello. Zhang Chen nodded, took out the key to open the door, and let Lu Xinyi in.

Zhang Chen chatted with Lu Xinyi for a few words, and then called Shen Yu in and told Shen Yu to transfer the corresponding working documents and the work content of the assistant that Shen Yu had previously held to Lu Xinyi as soon as possible.

Lu Xinyi peeked around Zhang Chen's office, and there were a few photos of foreigners hanging on the wall.

In the end, Lu Xinyi's eyes stopped at a stack of documents on Zhang Chen's desk, "Analysis of the Bidding Strategy of Bincheng Chemical Plant No. 2".

"Didn't sleep well yesterday?" asked Zhang Chen seemingly casually.

Lu Xinyi was excited, looked away, and said unnaturally: "No, no." Why do you ask? ”

Zhang Chen pointed to his eyes, "The dark circles are quite heavy." ”

Lu Xinyi smiled reluctantly: "Maybe it's a change of job, I'm a little too excited." ”

After saying a few words, Zhang Chen sent Lu Xinyi out, and Shen Yu handed Lu Xinyi a bunch of items and documents, which Zhang Chen usually used or asked.

Lu Xinyi examined it, "Sister Yu, it seems that there is no key to Mr. Zhang's office." I have to arrive early every day to tidy up Mr. Zhang's office, and I can't do it without a key. ”

Shen Yu thought about it, took off the key to Zhang Chen's office from his keychain, and handed it to Lu Xinyi. told Lu Xinyi to be early in the morning, and Mr. Zhang has been paying attention to attendance very tightly recently.

Lu Xinyi took the key casually and smiled at Shen Yu.

(End of chapter)