After listening to what Zhang Chen said, Su Wenjin pondered for a long time, and suddenly raised his head and said: "Chenchen is right, if you want to make money, dignity is second." Only by truly treating the customer as God can we be invincible. I'll shine my shoes!"

Sister-in-law Zhang Jingyi pulled Su Wenjin and said with a red face: "Sister-in-law, let's come with me." ”

Zhang Chen smiled: "Mom, sister-in-law, don't fight." We should not treat our customers as gods, but as family members. God is high in the clouds, and we don't know what God needs, but we understand what our families need. ”

When you think about it this way, even if you shine your shoes and cut your nails for your customers, it's not a loss of dignity. Isn't it natural for me to serve my family? When we eat hot pot, some guests who wear glasses are prone to mist and oil on their glasses, so we hand over a piece of glasses cloth instead of a rough paper towel to prevent the customer's lenses from being scratched by the paper towel; when we see that the guest has a cold, we ask the kitchen to boil a bowl of ginger soup to ward off the cold and let the guest get better if he catches a cold; it will be summer soon, there is no air conditioning outside, and the guests who come to eat hot pot are sweating before entering the restaurant, so we give them a free cup of chilled sour plum soup. These are all services, but what about our cost? It doesn't cost much, but it can make customers feel what is a real service. “

"What I just said is the performance of service, and the real connotation of service is to treat customers as family. Every service staff can sincerely hope that customers will get a better dining experience and serve customers well from the bottom of their hearts. When we do that, we really succeed. “

Zhang Jingyi frowned and said, "Chenchen, you also said that there are many people in the catering industry who follow suit. If other restaurants follow our lead, won't we be able to maintain our competitive edge?"

Zhang Chen smiled, "Sister-in-law, if it is really like what I said, we have established such a whole service system, and it will be too difficult for others to follow suit." At the same time, we are not afraid to be emulated, because our core is not these service methods, but the sense of service that I just said is established in the heart of each employee. Even if our competitors imitate us, they can't imitate our spirit. “

"Also, in terms of shoe shine, it's not a question of who does it. It's that everyone in our collective should have the awareness of 'shining shoes' for guests. 'Shoe shine' represents the spirit of service and the core concept of our company. It is a manifestation of the implementation of metaphysical conceptual issues into concrete measures. ”

"Even in the future, it's not the people who shine their shoes that make them good employees. But only good employees, we will send them to shine their shoes and serve, which is an honor to show that this is an excellent employee. How could we not succeed at that point?"

Zhang Chen took a sip of water and stopped.

After Zhang Guoqiang listened, they were all silent, and they may still need a certain amount of time and practice to digest these things. But there is no doubt that they are accepting what Zhang Chen said about the elaboration and explanation of the service.

Soon, as the renovation period is coming to an end, the official opening date of Little Sheep Hot Pot is getting closer and closer, and Zhang Chen's final exam is less than a month away.

In the monthly examination at the end of April, Zhang Chen fulfilled his promise to Tang Miaomiao and won the first place in the school with a high score of 597 points. This is the first time since the first year of junior high school admission, the first class has surpassed the second class, and the first time that a student has surpassed the second class, Wang Ran, won the first place in the school.

Little Sheep is not a good choice to open in the early summer season, and the best time to open in the hot pot industry is in the late autumn and early winter.

At this time, the weather is gradually getting colder, and it is a happy thing to be able to eat hot pot in the cold winter. But if you choose to open in the summer, it is already hot, and people feel from the bottom of their hearts that it is even hotter to eat hot pot on such a hot day. As a result, most people will shy away from hot pot restaurants.

At the end of May, it was already early summer. People have long since taken off their bulky winter clothes and put on thin shirts and trousers. Even many young girls can't wait to put on summer dresses and show off their colors.

Wang Ran is also one of these young girls, although she was surpassed by Zhang Chen in the first class in the last monthly exam by a few points, ranking second in the school. But after her analysis, it was not that she didn't work hard enough to cause her grades to drop. Instead, Zhang Chen's grades in the first class improved too quickly, and he once again got all the perfect marks in science, and two of the three points he lost were in politics and one in language.

was surpassed by Zhang Chen, Wang Ran did not suffer a serious blow, but had a faint sense of excitement. This excitement is the excitement of finally having a competitor.

Wang Ran has always been the first in the school since she entered the school, and there have been several difficult exams, and she can even drop the second place in the school by more than 30 points in the total score. This kind of competition without competitors often makes Wang Ran feel bored, and he has to subconsciously remind himself all the time, "My opponent is in Bincheng No. 1 Middle School, not here." But the appearance of Zhang Chen rekindled Wang Ran's enthusiasm for competition, and she was determined to regain the glory of being the first in the school in the final exam.

On Tuesday, when Wang Ran's father came home after partying in the evening, he excitedly told their mother and daughter that a new hot pot restaurant had opened on Anshan Road in Qiaodong, called Little Sheep, which was very distinctive. Shabu mutton is delicious without dipping in small ingredients, and the service is exceptional. said that he would take their mother and daughter to eat together on the weekend.

For eating hot pot, Wang Ran is not very interested, and there is nothing to do. Her father worked in the tax department, and her mother was a lecturer at the School of Management of Bincheng University, and she had just been promoted as an associate professor. When she was in elementary school, when most students didn't know what "fish-flavored shredded pork" was, she had already eaten GD roast meat with her parents.

What is so delicious about hot pot? The weather is hot, it is better to blow the air conditioner at home to review. Wang Ran thought to himself.

At half past four on Saturday afternoon, Wang Ran's father, Wang Xuejun, beckoned their mother and daughter to quickly change their clothes and go to the hot pot restaurant to occupy a place.

Facing Wang Ran's puzzlement, Wang Xuejun said with a smile: "Don't look at this hot pot restaurant for a few days, but the business is very good." If you go late, you will definitely have to wait for a seat. Although they will shine their shoes, cut their nails, and provide chess and playing cards for guests to enjoy when they are waiting for their seats, the waiting time is too long, so we don't have to wait if we go early. ”

"Shoe shine, nail clipping, chess and cards?" Wang Xuejun said, Wang Ran was a little interested, this hot pot restaurant is very interesting, and it can also provide this kind of service to guests.

Wang Ran had no choice but to put aside the Olympiad rolls that he had just done halfway through, put on the small dress and half-heeled leather shoes that his father bought for him when he went to Guangdong last month, and followed his parents on the bus to eat this hot pot called Little Fat Sheep.