Half an hour is a very short time.

Soon, these people all sat in the quality control conference room again.

The three sets of defective products that were brought back from the customer are now on the table in the middle of the conference room.

General Manager Ito was looking at the product, and there was indeed a missing part in it, which made it impossible to move.

Such a product is actually from Wanbo, you say that Ito, as the general manager, what is he thinking in his mind?

Blushing just thinking about it.

Thousands of grasses have really come out.

He really wanted to scold Ota and Inokai and Murakami.

But he restrained himself, and scolding at this time was useless.

Now the most important thing is to know how such defective products flow out.

"It's all here, then it's officially meeting now, and on the table are three sets of products with missing parts, you can take a look. "The meeting was chaired by the director of the Yamamoto factory.

It is most appropriate for him to preside over such a meeting.

"The product is now in front of us, and it is clear that this is the result of our company's mistake, so please tell us the results of the investigation here. First of all, the production technology department "Yamamoto Factory Nagamichi

When Minister Ota heard this, he hurriedly said, "On the side of the inspection machine, we have confirmed the inspection machine's security history, and there is no change on the 28th of last month. This is a preservation resume. At the same time, before the meeting, we also went to the site to confirm the inspection machine, and through the bad model, the inspection machine was judged to be in normal condition."

"In other words, the inspection machine will not make a wrong judgment?" asked Yamamoto, the factory manager

"Yes, as long as the product is put in the inspection machine, there will be no miscalculation," said Minister Ota

As soon as he said this, the face of the Minister of Pig Feeding trembled.

What does Minister Ota mean by that?

As long as the product is put in the inspection machine, there will be no misjudgment? That is, he speculated that the people who set up the production department did not put the product in the inspection machine for inspection, and it was shipped like this?

When the director of the Yamamoto factory heard this, he said, "Minister Murakami, what about the results of the investigation on the quality control side?"

"The company's inventory has been completely selected, and no abnormalities have been found. Minister Murakami said

"I would like to ask, how is the quality control side inspected, why do the defective products flow to the customer, and is there no dynamic inspection on the quality control side?" asked the factory manager

He is from a quality control background, so he has a natural familiarity with quality control.

When Minister Murakami heard this, his face was hot, "This product is only inspected by an inspection machine, so it is only a random inspection, not a full inspection, maybe these three sets of defective products have just not been checked, sorry, this is not good for our quality control." “

"I don't want an apology, but what I want to ask is, what about your quality control measures to prevent the recurrence of this defect?" said Yamamoto, the factory manager

"We have already reviewed the prevention of re-issuance, and from today onwards, we will pick up all the products, especially the missing ones, and do all the key inspections," Murakami said

After Yamamoto glanced at Murakami, he turned to Inogami and said, "Minister Inogai, what about the results of the investigation on your side?"

"After the investigation of the group, on the 28th of last month, there was no change in the personnel, the operators did not ask for leave, they are all the same operators, more than three years of work experience, there is no abnormality in the incoming materials, there is no abnormality in the manufacturing method, there is no key confirmation item in the operation hand, there is no change in the operating environment, about the inspection machine, Minister Ota also said just now, there is no abnormality and change point, as for why this defect occurs, it is still under urgent investigation," said the Minister of Pig Feeding

When Yamamoto heard this, he was immediately confused, there was no problem?

And just when Yamamoto wanted to speak, General Manager Ito, who was sitting in the middle of the conference table, suddenly slammed his hand on the table, startling everyone.

No one has ever seen Ito's madness, not for so many years.

"Is this the result of your investigation? Is there no problem? So why are there missing products coming out to customers? What do you do every day? Is this what the company invited you to do?

Is this the result of your investigation?

Is this the result of your investigation?

Is that the result of your investigation?"

Ito's words grew louder and louder one by one.

Say the important thing three times

He was really angry, there was such a big defect from the customer, and the product was missed, and the final results of their investigation turned out to be no problem.

If there is no problem, then why is it bad?

Ito lost his temper and suddenly fell silent.

Indeed, all the people say that there is no problem, so where does the problem come from?

Especially in the formation of the production department, they didn't do the missing products?

None of the points have changed?

So how can something go wrong?

"Yamamoto San, I don't care what time you investigate today, the customer can't wait, no matter what, I need to see the final investigation results tomorrow morning, I want to know clearly how this defect came about.

At the same time, we must take measures to prevent recurrence and reassure customers. Ito continued

After saying that, Ito stood up, opened the door directly, and walked out.

Suddenly the people in the conference room were booed, not knowing what to do.

I can't blame General Manager Ito for being angry, if I change you, you will be angry too.

I really didn't expect the current Wanbo to become like this.

It doesn't matter if something goes wrong, who can guarantee that there won't be a problem at work?

Who can guarantee that there will be no defects in production?

The so-called most perfect production methods in the world have 3.4 parts per million of bad PPM, who dares to guarantee zero defects?

It doesn't matter if something goes wrong, the important thing is to know where the problem is, and then do it again to prevent it from happening again, so that he doesn't have the same problem again.

This is also the management style of General Manager Ito.

You are allowed to make mistakes, but you are not allowed to make the same mistakes.

Now I can't even find where the problem is, do you think Ito can not be angry?

What do you think can be done to prevent the bad habit of each department working in silos and fighting each other?

The moment Ito walked out of the conference room door, he had already made a decision in his heart.

A decision that I wasn't going to make so soon.

And what about the people in the room?

After the manager of the Ito headquarters went out, the director of the Yamamoto factory also spoke.

"Did you hear what General Manager Ito said? To tell you the truth, your report made me a little embarrassed, and there was no problem, why was it bad? You told me, did you really confirm that you went to the scene to see what was happening?

Do you want me to reiterate?

Present in place.

Also, what kind of education have you received since joining the company?

You tell me?

If something goes wrong, ask five whys in a row.

It is necessary to make use of the PDCA method

But what do you look at your results?

Could this be the result?

Let me ask you, Minister Ota, there is nothing wrong with the inspection machine, why did the missing parts also be shipped? What evidence do you have that your equipment was not problematic that day? Do you rely on this resume?

If you look at your CV on production technology for yourself, how many of them are correct?

Minister of Pig Feeding, you tell me that if you don't have any changes, you are all working according to the order of the operation, you tell me, why are the products missing?

Also, it's missing, and the inspection machine is fine, why can't it be checked?

Is this the result of your investigation? There is no problem with the human-machine-material method?" asked Yamamoto

It was quiet all around, and Yamamoto said that there was nothing to refute.

"From now on, we're going to check all the things on the spot, and no matter what time I work overtime tonight, I need to see the results and know where the real reason is," Yamamoto said