Ke Yongjun called a familiar person to the customer, the person's answer was very simple, the first is that they were really wrong this time, the vehicle is about to be mass-produced, as a supplier, your own things have changed, you don't know, isn't it normal to be scolded?

Is it necessary to divide the Chinese and the Japanese when they are scolded?

For customers, whether you are Chinese or Japanese, it is the supplier's people, and if you do something wrong, you have to scold and say.

Otherwise, if you let it go like this, you still have to do it?

It's easy to get big things.

There is another reason, the other party also said, this is the above requirements, the above said that the quality of the company has changed a lot recently, the quality is unstable, unstable, there are always bad occurrences, and they rely on themselves to be the customer's descendants, and they do not put everyone in their eyes at all, so they should guide more education, pay more attention to more 'care'.

With the above four more, it becomes normal for Murakami to be scolded.

If we don't change the views of the top management, it is estimated that the number of times we will be 'cared for' will increase, and it will become more and more difficult to do.

After Ke Yongjun thanked him and hung up the phone, he sat on the chair for a long time without moving, thinking about the words of acquaintances.

The customer's upper management has spoken down, why did the upper management suddenly speak down?

When did Wanbo offend the top of a customer?

Or when have you ever offended a customer's superiors?

Didn't you?

For customers, he is respectful, and he is not in a hurry to accompany the smiling face, how can he be offended?

Now that such a thing has happened, it is not to focus on how to offend the senior management, but to think about how to alleviate the relationship with the senior management of the customer and alleviate the current relationship.

But it's easy to say, how do you actually ease the relationship with the customer's senior management?

If he had changed before, he would definitely call Zhao Sixi as soon as possible to seek Zhao Sixi's help, after all, he was familiar with the customer's senior management, especially the senior management who was in charge of quality.

But now ... Now in this situation, how can I look for Zhao Sixi's help? I seem to have recently rejected Zhao Sixi's introducer, and now I am looking for him for help, do you think he can help him?

If Zhao Sixi doesn't help at that time, won't he be embarrassed?

When he thought of this, he suddenly patted his head, as if he had thought of something.

Instructed by the customer's senior management, do you say that the customer's senior management will know that Zhao Sixi has been transferred, so he stood up to help Zhao Sixi fight the grievances?

Got an 'eye drop' for the company?

With such a good relationship between Zhao Sixi and the senior management of customer quality, is it possible for the senior management of the customer to stand up and help Zhao Sixi get ahead?

It should be possible, right?

Otherwise, he and Murakami have never offended the customer at all, how could the customer come to the customer for such a small matter?

When he thought of this, he hurriedly picked up the information in his hand and went to Murakami to report it.

Murakami has been in a really bad mood for the past two days, and he was scolded by a small employee on the customer's side, and I don't know what's going on, and it was spread to the ears of other Japanese, and many people secretly laughed at him in the back, making him lose face.

This made him angry.

It was precisely because of his anger that he even hated Ke Yongjun.

Can he not hate?

If Ke Yongjun does this well, how can he be scolded by the customer?

In the final analysis, it was Ke Yongjun who did not do a good job.

There is a change in the product, you say he doesn't know, what do you say he does in the initial management of quality control?

To tell the truth, at this moment, he thought a little about Zhao Sixi back then.

No matter how Zhao Sixi can't get it with himself, or what, but if he does a good job, he won't let himself wipe his ass.

How is it like Ke Yongjun?

Make some mistakes.

"Minister, this is a bad investigation report I did" After Ke Yongjun came in, he saw Murakami's unstretched face.

Murakami took it and looked at it, "This is the information you made, and this is the result of the investigation?"

Ke Yongjun nodded and said, "Yes, minister, this is the result of the investigation." ”

"Really?" asked Murakami

"Yes, it's real, I personally went to the scene to confirm it," Ke Yongjun said

When Murakami heard this, he suddenly felt an atmosphere in his heart, and with a bang, his palm slapped heavily on the table, startling his translator, and Ke Yongjun was the same, startled.

He really didn't expect that this was indeed a fact, why did Murakami get so angry?

"Section Chief Ke, I want to ask you, where is your head? Don't you judge yourself? Can you give such a report to the customer?" Murakami asked loudly with a dark face

"If such a report is handed over to the customer like this, what do you want the customer to think of us, and how can they believe in the quality of our company?" Murakami continued

"There is such a big change, no one knows, no one understands, and such a big thing happens just because a certain person in charge thinks that there may be a problem in this place, and privately makes corrections. There is also a mold part that is reversed, so the size of the product is different, so the customer's product gap is uneven, and you want to hand it over to the customer in such a report, don't you have a head?" Murakami said louder and louder.

He was really.

"Let's not talk about this matter of repairing the mold without the consent of the leader, let's just say that the mold parts are installed on the wrong side, what do you want the customer to think of us?" Murakami stood up at this time and looked at Ke Yongjun and said

Ke Yongjun suddenly didn't know what to say, and he himself felt that this was not good, but this was indeed a fact.

"The customer doesn't know how many times in the meeting, in the data, in the reality of education have emphasized the mold fool-proof device, FP, and in the middle of this model, sent us information to fill in, whether these molds have fool-proof and error-proof devices, whether they are all done FP. We have all filled it out, there is no problem, what now? You have to send a bad questionnaire like this to the customer, telling the customer that our mold is reversed, there is no error-proofing device, and we have not done a good job of FP, how do you want the customer to trust us in the future? What do you want the customer to think of us in the future? Also, how much work to do in the past such a report?" Murakami paused when he said this, looked at Ke Yongjun and said

Ke Yongjun's face was suddenly full of shame, and he didn't know what to say.

"As soon as such a report arrives in the hands of the customer, we not only have to do a lot of hand-to-end work, for example, all the molds have to be reconfirmed, and the customer will constantly supervise them. However, these are small things, the big thing is that customers may take us as a bad model of quality, will use us as a bad model to get it, and then our name will appear in all suppliers, and our so-called quality will become a big joke in the industry, and at the same time, it will also give customers an excuse to change us. "Murakami went along

Ke Yongjun hurriedly said, "Minister, I'm sorry, I'll change it immediately, go back and change it immediately"

"What kind of change? What is the reason? Didn't you hear the customer's words yesterday? You have to choose a reason that the customer can accept. Murakami asked

"Okay, I'll think about it right away when I go back, think about it right away, besides, minister, there's another piece of news I want to report to you, I just got a phone call with a friend of the client," Ke Yongjun said

(Thank you for the tip, thank you)