On the first day of the holiday, there was no scheduled itinerary, parents did not point fingers, and there was no rush for holiday homework.

After being free, Su Bai planned to go to Xinzhongguan first to change the camera from the last online shopping.

The camera is still within the seven-day return period, but he has no intention of returning it.

In all fairness, the effect of this camera is okay, but the contrast is not adjusted. It cost more than 600 yuan to buy a camera that sells well locally in Yangcheng, and even if you return it, you don't know where to get a better one.

Before going out, Su Bai first dialed the store's after-sales number,

"Hey, hello, I'm Liu Ying, the customer service of Guang'an Electronics, do you have anything?" The polite voice of the customer service lady came from the other end of the phone, and her voice was soft and gentle.

"Hello, I bought a webcam online at your store a few days ago, and something went wrong. The model number of this camera is ......"

Su Bai 1510 explained the information clearly, and then asked: "I want to go to your store for a return, do you want to go directly to your physical store?"

"Do you want to return or exchange the goods?" asked Liu Ying.

Su Bai has been reading all year round, and he is very sensitive to the emotions hidden in his voice, and he vaguely feels that Liu Ying's voice is cold.

Isn't it just a change of goods, so you won't be unhappy, right?

Su Bai was a little puzzled, and he replied politely: "I really want to exchange the goods, I'm sorry for you." ”

"Return...... Okay, too. ”

Liu Ying sounded a sound of mouse operation: "Then let me introduce you to the steps of return and warranty." ”

"First of all, you need to send the camera back to the store, and the packaging must be intact and not damaged. We will return the problematic products to the factory every Monday, and conduct an evaluation within a week, and the products that do have problems will be repaired and sent back after the warranty, and the company will re-assemble the goods after returning. Here's how it works. ”

Liu Ying's voice was cold, and the solution she said was also very unfriendly.

Su Bai roughly calculated: Today is Wednesday. Send the mail back until the next Monday to the so-called company evaluation, delay it for a few more days, then distribute the goods, and then send it to yourself, at least ten days, at most fifteen or sixteen days.

It's just a little bad, is it worth waiting so long?

Su Bai couldn't help but hesitate.

"There are two more things that I will tell you about here. ”

Liu Ying added: "For the four round-trip postages, if it proves our problem, we will pay for it, and if the assessment proves that there is no problem, you will pay for it. ”

"In addition, since Mr. Su Bai is still a minor, please fill out the return registration form and attach the parent's signature when sending back the camera. ”

Hearing this addition, the balance in Su Bai's heart was completely tilted.

"Forget it," he said to himself, "it's not worth it." ”

……

The warranty is not successful, and it is good to spend some money yourself.

It's good to go to a nearby electronics store to repair it, and although it costs a little money, you can get it back in a day or two.

With such a thought, Su Bai dressed and put on shoes, carried the camera in his left hand and Xiao Xiaobai in his right hand, and plunged into the scorching summer heat.

When he arrived at a nearby repair shop, Su Bai wiped his sweat and said the general situation, and the maintenance uncle was happy when he heard it.

"It's such a simple operation, what's not going to be adjusted," the maintenance uncle smiled, "Sensei thought about it." The camera you bought is definitely broken. ”

"You are from Yangcheng and haven't heard of it, 'don't go to Xinzhongguan to buy a computer'. ”

The uncle directly gave up this list, and persuaded Su Bai to throw the camera away.

He said earnestly: "Little classmate, I won't fool you, this camera must be more than just this little problem." Camera, this kind of thing, if the hardware is repaired with some flaws, it will soon break again, and then repair and break, and in the end, the repair cost will exceed the original price, and I am really afraid of smashing my signboard. ”

"Ah, isn't it?" Su Bai asked, "I remember that the geography book said that Xinzhongguan is one of the three major electronic commodity distribution centers in China, am I wrong?"

The maintenance staff explained: "Xinzhongguan turned out to be really good, and it was the one written in your geography book. Eighty percent of the shops here sell counterfeit and shoddy products, and only 20 percent of them really rely on high-tech and reliable quality to survive. ”

"In terms of the source of tourists, there are a lot of tourists who come anyway, and they are blown to the sky, and they are gone, and the little fat sheep that is delivered to the door is naturally not slaughtered in vain. Some people take it home and find that it is a defective product during the return period, and it is also a variety of excuses to delay time, and in the end it is not smashed in the hands of customers......"

Hearing the boss say this, Su Bai was stunned.

WHAT?Big pit goods, I was actually cheated by others?!

This, this, this is absolutely unbearable!

……

Su Bai put the camera in the repair shop and took Xiaoxiaobai into a taxi.

"Xiaoxiaobai, I'm really sorry, I'm afraid you'll have to wait for lunch today. He apologized to Xiaoxiaobai.

"Now that repairing the camera is not the main problem, I have to go to the black-hearted store first.

"It's not good to sell fakes and sell them, but it's not good to be eloquent, just watch, we shouldn't be too boring. ”

Building C of Xinzhongguan Electronic City, take the elevator to the third floor, get off the elevator and go to the right...... Su Bai stored a screenshot of the physical store's address in his mobile phone, originally thinking that if the camera was easy to use, he would go to the store and buy a whole set of broadcast and reading equipment, but in the end, this screenshot came in handy.

He walked through the screenshot step by step, and really found the store in the new Zhongguan Building.

At this moment, there is an answering competition in the Guang'an electronic product store, and the onlookers are stacked on top of each other, which can be described as very lively.

Su Bai silently squeezed into the crowd, dangled in front of a group of clerks, and looked at the name tags of the clerks one by one.

This after-sales service called Liu Ying may only be after-sales, or it may appear at the front desk.

Su Bai took a look at it with the mentality of giving it a try, and really let him find it. In front of the counter, a woman wearing a professional woman's uniform and her hair in a high bun happened to have the name tag on her chest that happened to read "Liu Ying".

He knocked on the table, and Liu Ying, who was writing, raised her head.

"Hello ma'am. He got straight to the point, "My name is Su Bai, and there is a problem with the computer camera I bought from you, please explain." ”

"Hello Mr. Su Bai. ”

Liu Ying eagerly raised her head and shook hands with Su Bai, and the voice was the customer service in her memory.

She smiled professionally and said, "Do you have a question about the webcam that you need to consult? No problem, I'll explain it to you right away." Or I can introduce you to the cameras in the store first, the new ones are on sale, I don't know if you like it or not. ”

I'm here to return and exchange, what the hell is the answer to this eager expression and sales model?

Su Bai turned Liu Ying's words around in his mind before he reacted. There was a noisy event in the store, and she probably heard it as "I want to buy a camera, please explain".

Su Bai, who wanted to understand, suddenly lit up his eyes.

Eh, this salesman is six.

I just confused myself on the phone, and I can't even remember my name at this time?

Completely forgotten, how many customers do you have to cheat every day, and how many people do you have to deceive to be so ignorant?

This kind of high-quality opponent with a thick skin is very rare.

Su Bai immediately decided not to make a quick decision.

"No, no, you heard me wrong. ”

He pointed to a prize-winning camera on the stage of the event and replaced it with a harmless student-like smile.

"I really want that camera," he said, "and I want to ask what the event is going to be like, and you can explain the registration process." ”