Chapter 1045 System
A brand-new blue-pink wide-brimmed hat, Li Xueyao was a little reluctant to take it off after wearing it. Pen % fun % Pavilion www.biquge.info
Mishasha took the hat that caused the conflict, and said to Fu Justice with a look of indignation. "Didn't the store say that there was only this one left, where did Yaoyao's top come from?"
Fu Zhengyi said. "She likes it, then it has to be!"
Seeing Li Xueyao turn her face and smile at him, Mishasha's face was swollen and red. "You two are trying to me off? If you don't explain it to me, I'll go back to China immediately!
Seeing that she was really in a hurry, Li Xueyao hurriedly went over and grabbed her arm and dragged her to the side. "You, you, why don't you tease? Isn't this obvious?"
"What's obvious? Why don't I understand?"
Li Xueyao was a little speechless. "He went out and made a phone call before, did you see that?"
"See! It's a minute at most! I'm deliberately pinching the time!"
"He has shares in Delphina's company, you know, YSL has just been acquired by Delphina's company, so the YSL brand actually belongs to Delphina's company, and the VIP cards taken by the women were borrowed, so the store manager here confiscated the woman's VIP card on the grounds of violating the regulations, so he also drove them away......"
"But where did you get this hat you were wearing?"
poked a finger on her head, Li Xueyao couldn't help but smile. YSL is not the only store in Paris!
"But how did he know you would dislike the hat being worn by those women?
Mi Shasha's question made Li Xueyao stunned, and she realized that it seemed that he knew more about herself than Sasha, but how could anyone besides her parents know more about her little habits than Sasha?
Little by little, it all converged into a touch!
Mishasha saw that she was speechless for a while, but her eyes suddenly turned red, and she couldn't help but be stunned. "Yaoyao, what's wrong with you?
Wiping her eyes with the back of her hand, Li Xueyao said with a smile. "If you like this hat, let the store manager bring you another one!"
Mishasha pouted. "I'm not as delicate as you! as long as someone is willing to pay the bill, this one will be this one!"
"What do you mean by being delicate? You're not delicate? Forget the last time you cried for that fish?"
"What! My mother said that the fish was raised for me at first, but who knew that it would be steamed and served on the table in the evening? Can I not be sad?"
The mess was punctured, and Mishasha yelled and reached out to scratch her armpit, and the personal assault was staged in the YSL store.
Seeing that Fu Zhengyi was idle, the manager of YSL walked over and asked respectfully. "Sir, is there anything else we need to do?"
"Those guys are regulars here?"
"In the past two years, they have been here many times, and each time they come to buy the highest discount in the store, as well as the latest products, although the consumption is not low, but they are actually buyers of other brands......
Fu Zhengyi asked. "Isn't the confiscation of that VIP card both offending the cardholder and losing turnover?"
The manager of YSL sank, and when he saw that he couldn't tell his joy and anger from the other party's expression, he simply told the truth. "There will definitely be losses, but customers of this temperament and nature would rather not have it for YSL!"
Fu Zhengyi nodded with satisfaction. "Very good! You're good! How many years have you been the manager of this store?"
"Eight years!"
"What's your dream?"
The manager of YSL was stunned and happy, but his expression became more and more humble. "My dream is to be in analytics, and I studied customer psychology, so I want to be able to get a broader career prospect!"
After the YSL store manager left, Fu Zhengyi took out his mobile phone and dialed Delphina's number, asking if there was a special analysis department within the company?
"Analysis or something?"
"An analysis of customer buying behavior and habits!"
Delphine said. "Oh, there's a similar department in a larger company, but it doesn't work very well......"
"YSL's store manager at Galeries Lafayette should have this talent, and if he is up to the task, I suggest giving him a higher position and giving him a try!"
Delphine is coloring. "You can't just promote this store manager abruptly because he helped you solve a dispute! This is not right! It is also inappropriate, and it is also very unfair to the managers of other specialty stores......
"Stop, stop, stop! If it just solves my problem, I'll just ask you to give him a raise, not a promotion or a change of position! I think he should be able to do a position in the analytics department, it's not cronyism!"
"Okay, then I reserve my opinion!"
Hanging up the phone, Fu Zhengyi made a 'V' gesture to the store manager who returned to the office, and then went to the cashier to pay for the hat and perfume selected by Li Xueyao.
Holding Li Xueyao's arm, Mi Shasha pointed to the shopping bag she placed on the counter and said. "And mine! Don't forget!"
Glancing at Li Xueyao, seeing that she decisively turned her face away from herself, Fu Zhengyi handed the credit card to the cashier and said. "Now, we're not related to each other, and I have to pay for what you buy, so there must be a suitable reason, right?"
Mishasha looked up in no surprise. "I'm Yaoyao's best friend! If you want to know about her, you must come and ask me, right?
Fu Zhengyi gave her a thumbs up.
Li Xueyao was embarrassed. "Why are you like this?"
Mishasha said angrily. "Your man forced me to say that!"
"Why are you so thick-skinned?"
Mishasha snorted and said. "Crying kids have candy to eat! I used to be too stupid! I knew this truth, how many gifts should I have received in junior high school? Now I think about it, I feel like I have lost a lot of money......
Li Xueyao was speechless, and when she saw Fu Zhengyi standing aside, she blushed, stuffed the shopping bag arranged by the clerk into his arms, and walked outside with her hands behind her back in a puff.
Seeing that Mishasha also wanted to stuff the shopping bag into his arms, Fu Zhengyi immediately put his hand behind his back. "It's okay to pay for you, but it's not okay to help you carry things!"
Mishasha was puzzled. "Why?"
"It's my exclusive duty as a boyfriend to help her carry things, if I can't even carry this, how can I do it?"
Seeing that he finished speaking, he went to chase Li Xueyao, but Mishasha stomped her feet angrily but had nothing to do, so she had to follow and trot all the way.
The YSL store returned to normal, and the clerk who witnessed the whole process slipped into the office and asked with a smile when he saw the manager staring nervously at the telephone on the table. "Store manager, what are these three people just now?"
"How do I know!"
The clerk skimmed his face in disbelief. "You dare to confiscate the buyer's VIP card without knowing?"
"Have you forgotten the company's regulations on VIP cards?"
Seeing that the store manager had a straight face, the clerk simply sat down on the table. Besides, if you really find this kind of violation, which store manager really dares to confiscate the VIP card? Say, what is the reason? I'm really curious......
The telephone on the desk rang.
The store manager pressed the phone, resisted the impulse and waited for the bell to ring for the third time, then stood up and took off the phone and put it to his ear.
"Understood, understood! I'll arrange this as soon as possible...... Thank you......."
Although the clerk pointed his ears, he only heard what the store manager said, and when he hung up the phone, he waited eagerly for him to speak.
The phone call from the president's office, which made the store manager happy, hated to be able to yell at a loud throat, and saw that the clerk was still waiting for his answer, so he pondered for a while and said. "Na, you are also a senior employee here, I can't tell you the identity of the customer, but if any of these three people come to the store in the future, you will be the president and personally come down to inspect, I will not make a big mistake for you!"
The news of YSL's acquisition had already spread among the employees, and the clerks were shocked. "Aren't they?
The store manager said expressionlessly. "I didn't tell you anything! What do you think it's your business! Why don't you get out to work......
The clerk was a little crying and had no tears. "Oh my God, I didn't take such a great opportunity! You gave me a look before......
"Opportunities are to be seized by yourself, and what others give may not be opportunities......"
The conversation in the office of the YSL store was naturally impossible for Fu Zhengyi to know, but today's incident made him know what the buyer profession does, and also knows the criteria for French luxury brands to identify 'VIP' customers, so he called the Amex Bank in the evening to explain, and walked into Delphina's office the next morning.
Worried about the pile of papers, Delfina sighed when she saw him coming. "The store manager has been transferred to the customer analysis department as the supervisor, if he can do it, I will continue to promote him......"
"I'm not here because of that, I'm here because of the VIP system of the company. Don't you think the company should establish a new VIP or VVIP system after acquiring these luxury brands?"
Delphine straightened up. "What do you want to say?"
"Buyers can not be eliminated, plagiarism and imitation is also difficult to use legal means to resist and punish, how to make its brand in the case of maintaining the original characteristics, through the new VIP system to enhance the corporate image, improve customer loyalty, enhance customer desire to buy repeatedly, I think is a science, but also an important question you should think about......
Delphine was a little confused.
In the face of Fu Zhengyi, who talks eloquently and has something to say, she can't help but secretly sigh that no wonder he can succeed, in terms of 'foresight' alone, it seems to be better than herself who has received elite education since childhood......