When Xingtian said "nationwide remote assistance," Dante originally understood that the Sincere Love Volunteer Rescue Service Center has branches all over the country and extensive and immediate mobilization capabilities. When I came to volunteer, I realized that my imagination deviated too much from the actual situation.

At present, the direct rescue service can only cover the Beijing area, and can barely extend to Tianjin and neighboring cities in Hebei Province. Dante reported the size and operation of the center to the group, and it dawned on him after listening to his account.

However, this is the 21st century, and the center of two large offices in the district dares to declare on the front page of its website that it aims to "connect with nationwide volunteer services", because they are not confined to the traditional concept of "face-to-face" of individuals or organizations On the basis of maintaining this model, with unlimited cyberspace and rich data, a huge volunteer rescue system has been built in the virtual world.

On the website, e-mail, QQ group, Weibo, WeChat, and even MSN, the staff and volunteers of "Cheng Ai" chose almost all means of communication except letters, to receive people from all over the country who came to them for help, and gradually formed groups on the Internet according to the classification of the difficulties they encountered. Regardless of the differences in occupation, social status, economic level, and region, the people absorbed by each community can be called "sympathy". The founders of the community will also encourage anyone who has found a solution to the common problem to share it with their friends in the community, and call on friends in the community to help him if he is in distress. In this way, a culture of unity and intimacy has been cultivated within each community, and a strong cohesion has been formed. This cohesion is a great encouragement to the confidence of the staff of the center, and stimulates them to let go of their hands and feet and devote themselves more actively to rescue and service.

Not all of the subjects are willing to join the community, so the center needs to provide them with individual services under the premise of doing its best, and even if the subjects who join the community, relying on mutual support may not be able to help them get through the difficulties, and volunteers often have to help. However, at this time, the problem of the coverage of the "Sincerity and Love" center will become prominent, so their methods for the targets in different regions will have to be different: for the service users in Beijing, Tianjin, and some cities in Hebei, the people of the center use traditional methods to solve different problems for them, such as fundraising, door-to-door care, interviews, online exchanges, and coordination with institutions and departments, but they are "beyond the reach of the whip" Except for online fundraising and online communication, the old methods are not used, but the system in the virtual world of the center can be used again.

The computer in the glass-enclosed office on the seventh floor of the Hongye Building is constantly collecting information on health, culture, education, and social welfare from all over the country, some of which have been specific to the county level, some of which have just arrived at the provincial level, some of which have even been written down on the official website and official microblog, and some of which have only included mailing addresses and telephone numbers. When people outside of the Beijing-Tianjin-Hebei region have a request for the center, this information becomes the key for volunteers to guide them to open the door of hope.

Before Dante joined the school, the counseling team had received an email from a female high school student in the South, who said that she had been a "tomboy" since she was a child, dressed like a boy, and now some people in the school saw her playing with her female classmates and laughed at her as "Lala" and "lesbian". In addition to being angry, she was surprised to find that the girls who were good with her were indeed very beautiful, and gradually she had the urge to kiss them. She thought she was gay, but deep down she didn't want to be such a person, because she was afraid that the people around her would know about it, so she sent this email asking for help. At that time, Dr. Song was on a business trip, and the two female college students carefully read the email three times, combined with the girl's description of her own condition and some details, and judged that the girl was not really gay, but suffered from a mental illness. They checked the computer records and found that there happened to be a well-known psychiatrist who was also an authority on the treatment of the mental illness who was going to give a lecture at a university in the girl's city. So, while persuading the girl to attend a doctor's lecture, two female college students asked the "female high school student who intends to study psychology in the future" in the community if she could be allowed to enter the site of "an authoritative psychology lecture held at XX University that she really wanted to hear", and whether anyone could make sure that she could get in. In the end, the female high school students went to the lecture as they wished, and when they came back, they suddenly felt brighter, and wrote an email to the psychological counseling team to thank them, saying that they could be her "tiger girl" with peace of mind.

There are many similar cases in each group. The computer in the office is like a huge database that volunteers use to make phone calls or browse the web, look up messages that will help solve their problems, track the situation, point them out, help them match, and even use some reliable connections to help them understand and comply with the relevant policies and regulations.

"According to common sense, if you want to seek social help and solve your helpless troubles, the first choice is to call 110, 120, 119, go to a law firm to consult a lawyer, go to a hospital to see a psychologist, find grassroots social security, education institutions to apply for preferential policies and other conventional methods, their functions are rigid, and the rescue services of voluntary agencies cannot be replaced. Dante reported the situation of the center, and expressed his opinion to Yu Gong and Xingtian, "But in reality, there are always people who cannot be taken care of by conventional methods or cannot wait for conventional methods to work, so the rescue service of voluntary agencies is expected to be a shortcut for them." ”

After saying this paragraph, he pondered: the entire rescue system is so carefully woven and complete, the person who designed it must have thought it through, I don't know how much thought it took to think about it, and maybe he also learned a lot of lessons from several setbacks. Li Yunqing, did you design it? Then you are awesome! Or, was it designed by the real center director? If there is such a person, he is not simple, I would like to see it.

After thinking about it, he sighed: "Of course, people who have been rejected or neglected by conventional methods may not dare to fully trust the help provided by voluntary agencies. If in the end, the volunteer agency doesn't help out, reasonable people think that their ability is too limited, and when they run into extremes, they may be convinced that the volunteers are liars!"

Little did Dante know that these words would later become a fulfilled prophecy. On the first day of his third week of volunteering at the Cheng Ai Volunteer Rescue Service Center, someone came to his door to ask him about the problem that the counseling team had helped solve.