Everything went very smoothly, and the first shot of Taobao Mall finally fired. Pen Fun Pavilion wWw. ｂiquge。 info Xu Yang happily watched the growth of data every day, and Luo Yu began his life of teaching and writing scripts.

However, crises always come inadvertently!

Dong Chunyan is a college student, and when Taobao was popular, the girls in her class fell in love with online shopping, and she was no exception. She fell in love with a cosmetics from country H, and the price was 68 yuan cheaper than the physical store, so she chose to buy it without hesitation.

Three days later, she received the goods, and when she opened the package, she saw that it was exactly the same as in the physical store. Who wants to start showing red spots on their face after three days of use, and more and more. At first, she thought her skin was not suitable for this makeup, so she didn't use it again. Unexpectedly, after a week, the red spots on her face became more and more and more itchy. She began to realize that there was a problem with the cosmetics, and when she went to the hospital, she found that it was caused by the use of fake cosmetics.

The most terrifying thing is that she came for treatment a little late, which may cause her to be disfigured. For her in her prime, this was a disaster, and she had to bear a lot of medical expenses.

Dong Chunyan's family learned that she had used cosmetics purchased on Taobao, and the angry family decided to collect evidence and sue Taobao Mall. Dong Chunyan's classmates were very angry when they learned about it, and they took screenshots of the store and information she bought, and posted them on the Internet along with the courier order.

College students are more angry, and Taobao Mall has always been the darling of the news media. More and more people learned about the Dong Chunyan incident, and the media began to report it on a large scale. In less than 24 hours, the news of Taobao selling fake goods became the headlines, and more and more people participated, and more people began to break the news that the goods they received had problems of one kind or another.

The problem is getting worse and worse, and many people blindly start to return it. The next day, the news began to ferment, and the media were reporting on the fake incident, and the return amount of Taobao Mall reached 3 million on the same day. Some experts have also begun to come out to spray Taobao, and they have made big comments on the falsity of the Internet, calling on the majority of netizens to be rational and cautious.

Well, no one thought that such a distress would happen, and the company held an emergency meeting. The solution was discussed, but fortunately, everyone was prepared in the first place, and they were not in a hurry.

First of all, the "beauty" cosmetics will be removed from the shelves, and then the cosmetics of the same period will be recalled, and all the costs will be borne by the company. At the same time, the cosmetics are strictly investigated, and special people are sent to the merchants for specific field investigations.

The company's official website issued a statement that the company is actually responsible for the fake cosmetics, and at the same time investigates the legal responsibility of the cosmetics company in country H. Appeal to everyone not to blindly follow, such an incident is just an individual imagination, Taobao Mall has strict product quality regulations.

At the same time as the statement, Xu Yang also held a press conference, and under the reporter's questioning, Xu Yang made a declaration to crack down on counterfeits, and the company was responsible for Dong Chunyan's medical expenses and other compensation.

In the afternoon of the same day, Luo Yu and Xu Yang came to visit her in Dong Chunyan's hospital, and at first her parents were quite excited, threatening to sue Taobao Mall, and the data lawyer was ready. Xu Yang was about to explode on the spot, but fortunately Luo Yu stopped him.

Luo Yu personally apologized to Dong Chunyan and her family, and transferred Dong Chunyan to a hospital with better conditions, and paid all the medical expenses. Seeing Luo Yu's sincerity, Dong Chunyan's family finally relented, and what was even more coincidental was that Dong Chunyan was actually a fan of Luo Yu. Luo Yu signed an autograph for Dong Chunyan and took a group photo, and finally appeased them after unremitting efforts.

Although Dong Chunyan and her family have done it, the media still does not relent. They began to hype up and expand the incident, and Taobao Mall became completely famous, but notoriety.

What's even more terrifying is that more and more people on Taobao Mall choose to return goods, especially some cosmetics and some skin care products. Then other goods also began to appear a wave of returns, some merchants couldn't stand it and directly asked Taobao Mall to compensate for losses, and some merchants directly withdrew from Taobao Mall.

Xu Yang began to deal with various things, and refunded the merchant Taobao to be launched in full, but if he quit now, he would be blacklisted by Taobao Mall. For the compensation they need, everything is done according to the contract, and the company took this situation into account when the contract was signed, and those merchants did not take advantage of it in the slightest.

The company sent professional lawyers to negotiate with cosmetics agents, and sent a team to negotiate in country H, and strictly demanded that they compensate Taobao Mall for its losses.

Taobao Mall, which was still in high spirits just now, was suddenly in turmoil.

After appeasing Dong Chunyan's family, Luo Yu hurried back to the company and then came directly to Xu Yang's office, "What is the extent of the matter now, I didn't expect that there would be a problem so soon, but it's okay to break out early and solve it early." ”

Xu Yang stood up tiredly, ""Mamesui" Cosmetics put all the responsibility on the cosmetics company of country H and refused to pay compensation. h

The country side is not ideal. Now thirty percent of merchants have opted out of Taobao Mall, and I have agreed, but their so-called compensation is not a penny. ”

Luo Yu nodded: "This is a crisis, but also an opportunity. If we deal with it well, the position of Taobao Mall will be stable. Since country H is not ideal, we should find evidence, and we should crack down on such behavior!"

"I've already arranged for someone to investigate, how many fakes the damn H country sold to Huaguo, this time it will provoke me, see if I don't teach them a hard lesson. ”

The relevant departments also began to intervene in the investigation, and Taobao Mall took the initiative to cooperate with the investigation and announced the latest results on the official website. Many sensible netizens have also seen the sincerity of Taobao Mall, and there are many fewer blind evaluations and accusations about the mall.

The fake goods incident also affected Xu Lu's shop, and some customers began to return the goods. Because Xu Lu does not have many customers who return goods in good faith, and at the same time, Xu Lu also corrects the name of Taobao Mall, and she uses her weak strength to help Taobao Mall.

The relevant departments released the results of the survey, and the results showed that 98% of the goods in Taobao Mall had no problems, and 2% of the goods had problems. Taobao Mall's response was very fast, and the goods in question were directly removed from the shelves.

Then the media began to report that Luo Yu and Xu Yang went to visit Dong Chunyan in person, and Dong Chunyan recovered very well and could be discharged from the hospital in a week. She and her family clarified to Taobao Mall on the Internet, and said that they were very satisfied with the results of Taobao Mall, and Taobao Mall also paid 500,000 yuan in compensation.

Some so-called experts are still spraying Taobao Mall, and some brick-and-mortar stores and large enterprises that feel the crisis are also hacking Taobao Mall. Although the number of people returning goods is much lower, the number of people online in Taobao Mall has dropped wildly.