Chapter 33 Negotiation and Consultation
In the office of the oncology department, Jiang Tao, the director of the department, was responsible for talking to Zheng Jun's family, and the people who came were Zheng Jun's wife Chen Qian, son Zheng Bingwei and eldest brother Zheng Jie, Bai Yiyuan was on the side to assist, and also wanted to comfort them for the hospital and Xiang Wen through his relationship with Chen Qian.
As the director of the oncology department, Jiang Tao is not particularly good at such things, and under Bai Yiyuan's reminder, he specially inquired about the emergency department before entering the house and got some advice. Generally speaking, it is first necessary to stabilize the emotions of the family, discuss what can be discussed, and let them take legal means if it does not work, but they must not speak disrespectfully, let alone intensify the conflict and lead to physical conflicts, so that the results and the impact of public opinion are the most unfavorable to the hospital and the doctor.
So as soon as Zheng Jie and the others entered the door, Jiang Tao was very polite, and personally poured tea for them, "Come on, come on, a few of you, please sit down, you've worked hard all the way, drink some water first." ”
Chen Qian helped her son and sat down on the sofa slowly, while she was by the side, while Zheng Jie sat alone on the chair and did not take the teacup handed over by Jiang Tao. Jiang Tao was a little embarrassed, but he still adhered to the known principles, put the cup on the coffee table in front of him with a smile, and then moved the chair himself and sat opposite the family with Bai Yiyuan.
"Don't be busy, we're here to talk about my brother, let's just talk about it. Zheng Jie cocked Erlang's legs and said straight to the point.
"Okay, let me introduce myself first, my name is Jiang Tao, I am the director of the oncology department, and I am also the direct leader of your brother's attending doctor, Xiang Wen, so if you have any things and requirements, you can just tell me. Jiang Tao said politely.
"It turned out to be Director Jiang, why didn't you see Doctor Xiang? He cured my brother to death, shouldn't he come and give us an explanation?" Zheng Jie asked dissatisfied.
Jiang Tao glanced at Bai Yiyuan next to him, although he had only said a few words, he had already felt the unfriendliness of his family, of course, these are all psychological preparations, anyone in the family will be sad and painful when they die, not to mention that the other party has brought so many people, he must have confidence.
Jiang Tao, as the director of the department, rarely spoke so lowly, so he was very unaccustomed, but he saw that Bai Yiyuan didn't open his mouth to answer, so he had to continue to reply, "Doctor Xiang has been temporarily suspended by the hospital because of this incident, and he also wants to find out the truth first, but before the investigation is clear, we can't say that it was because of his mistakes that caused your brother's misfortune, so please also understand you and your family." ”
Zheng Jie took the initiative to pick up the teacup, drank saliva, rinsed his mouth and spit it out, "Understand? My brother came to you with dignity and died in two days, how do we understand? He has cancer, yes, we countrymen have no education, and we know that this is a chronic disease, no matter how we can drag it out for a few years and months, but we didn't even leave a word, the person is gone, and it actually makes us understand, it's a joke!"
The atmosphere in the office was already solemn, but now in Zheng Jie's choking, it was even more tense, Bai Yiyuan looked at him suspiciously, feeling that so many words, with strict logic and clear thinking, should never come from the mouth of a peasant, someone should have taught him. Bai Yiyuan was secretly worried that if someone was behind the scenes, such negotiations and consultations would be useless, and it would be difficult for the other party to stop if they did not achieve their goals.
In addition, Zheng Jie was talking throughout the whole process, Chen Qian and Zheng Bingwei did not miss a word, if it is said that his son Zheng Bingwei has some problems in his brain and is not good at speaking, then Chen Qian, as his wife, does not speak, which is very unusual. Bai Yiyuan also had a feeling that the current situation was beyond Chen Qian's control, and I was afraid that this had risen to the level of the entire family and even the entire village, and it was too difficult to end peacefully.
"His eldest brother, the examination and treatment of patients in our hospital are all in accordance with the regulations, and now that there are no people, our hospital is also very sad. It is precisely out of a responsible attitude towards the deceased and the family that I will sit here and talk to you, so that what thoughts or requests you and your family have at present can be put forward first, and we can discuss it with us. "Jiang Tao is not a young doctor after all, the city government is quite deep, and he can speak official words.
"Okay! For the sake of Director Jiang personally receiving us, we also know that the hospital has this sincerity, and we don't want to embarrass you, but as Zheng Jun's eldest brother, I also have to make decisions for his widow and poor children, so let's do it, if the hospital can agree to our three conditions, this matter will be settled, and I will take my younger brother back and no longer cause trouble to you." Zheng Jie responded in an endorsement.
Jiang Tao sat up straight and made a deaf look.
Zheng Jie took another sip of water, drank the remaining half cup of tea, and cleared his throat, "First, the hospital wants to publicly apologize to our family; second, the attending doctor will personally kowtow to my brother's body to make amends; third, compensate for funeral expenses, medical expenses, and mental damages totaling 4 million yuan." ”
"Four hundred...... Wan!!"
Although he was mentally prepared, Jiang Tao still blurted out, frightened by this number, you must know that the local housing prices are only five or six thousand one square meters, and these four million can buy seven or eight sets of commercial houses in the urban area, which is obviously far beyond the reasonable range.
Zheng Jie didn't care, and said lightly, "Director, you don't have to pay this money, why are you so surprised? Besides, my brother is not only a human life, he is also the pillar of the family, and he has a wife and children to support at home." You also saw that my younger siblings and nephews are here, one has just been diagnosed with intestinal cancer, the other is disabled, my younger brother is gone, there is no one to make money to support the family in the future, not to mention that there are four elderly people at home to eat, it is really difficult!"
It sounds like what Zheng Jie said is reasonable, but this is not the reason for the lion to open his mouth, whether he should pay or not, how much he should pay, this has to be in accordance with the regulations. Jiang Tao was speechless for a while, he already felt a chill in his back, and only then did he realize how difficult and helpless such a negotiation was.
Bai Yiyuan, who had been silent for a long time, finally spoke, "Now Zheng Jun's body is still in the morgue of our hospital, and no one knows the cause of his death at present, I hope you can agree to perform an autopsy on his body, so that you can determine what kind of responsibility it is? When the time comes, let's talk about compensation according to the specific situation, Ms. Chen, what do you think?"
This was deliberately said to Chen Qian, but before the woman in a trance could understand, Zheng Jie interjected again, "That's not good! My brother is dead, and you still want to use a knife on him to make him die without a body, this is absolutely impossible!"
"But if you want to know the cause of his death, you have to do it, I don't think your family wants him to die in vain, right?" Bai Yiyuan is still fighting.
"Yes, I'm sorry, Doctor Bai, I know you mean well, but I can't agree either, my husband ......" Chen Qian suddenly spoke, but halfway through speaking, her eyes were blurred with tears, and she couldn't say any more.
Bai Yiyuan and Jiang Tao both knew what she was going to say later, it was nothing more than the same as Zheng Jie's point of view, the deceased would not accept to go under the knife again. Due to the family's refusal to perform the autopsy and the excessive demands made, Jiang Tao could not accept it, and the first negotiations between the two sides ended here, which can be described as an unhappy breakup.