readx;? Li Fan was extremely stupid but calmed down, everything is secondary now, and the current crisis is the first priority. Pen | fun | pavilion www. ｂｉｑｕｇｅ。 ｉｎｆｏ

He took the supply agreement, glanced at it, and put it in his pocket.

Wang Han regretted that he didn't know what to say, "Mr. Li, it must be that bastard Zhang who cheated us when he left." I blamed myself for this, I trusted the protocol and didn't check the design parameters. ”

Li Fanyu waved his hand, "The procurement department and the quality inspection department are both responsible for this matter, but now is not the time to pursue it." If people want to trap you, they can always find a way that you can't prevent it. The key to the problem is not you, you don't have to blame yourself too much. ”

Wang Han listened to his comfort, his eyes were hot, and he choked up: "Mr. Li...... I ......"

Li Fanyu patted him on the shoulder, "You go back and quickly modify the size of the gear ring with the supplier, make up for the mistake first, and let the factory resume production." For the rest, I'll talk about it after I'm done with this paragraph. Although I, Li Fanyu, am not a big person, I didn't instigate even small fish and shrimp to take my share. ”

Wang Han nodded heavily and wiped his tears. Turned around and quickly gathered people, went directly to the supplier, and modified the mold overnight.

Li Fanyu explained again, after everyone left. He took a deep breath and yelled, "Fake!"

Seeing this, An Ning sighed, walked over and patted him on the back: "The company is in the ascendant, and there will definitely be incompleteness." This incident can be regarded as a reminder to you, and people who don't know the root cause in the future can't be put into important positions. Don't be too stressed, things haven't been irreparable. ”

Li Fanyu shook his head, "The main thing is that the reputation that has been accumulated with great difficulty has been hacked like this, which is really embarrassing." ”

An Ning saw that there was no one left and right, so he took his hand, "Silly brother, word of mouth can be earned." Have you forgotten what happened to Mitsubishi before? Many times, consumers care more about the attitude of the company to deal with the problem than the problem itself. Now how many of those who are black and we are believing are real consumers, how many are not too big to see the excitement, and how many are blindly coaxed with ulterior motives? You still pay too much attention to what others think of you. The most important thing you should do now is to do a good job of yourself. Got it?"

Li Fanyu raised his hand, touched her cold little face, and said with a smile: "Understood, Teacher An." ”

An Ning smiled, "I don't dare to be a teacher for you, who are you...... My great genius. ”

……

As soon as the problem was discovered, Zhengxin immediately exploded with amazing efficiency. Wang Han led the people and a group of engineers from the supplier to fight overnight, and finally modified the mold, and the corrected ring gear was immediately re-supplied to Zhengxin's production line.

Li Fanyu was not idle, and directly announced the investigation report and compensation plan for the recall through Audi's official website.

In the announcement, Zhengxin Audi frankly explained the problems existing in the parts. And to ensure that the company has strictly carried out a thorough inspection of the whole car, and will never repeat such problems. For the first batch of customers who purchased the recalled vehicles, the company will unconditionally replace the new cars and give a fuel card worth 5,000 yuan as compensation.

From discovering the problem to responding, it only took three days. Once again, the company's efficiency and maximum respect for consumers have been demonstrated to the market.

As soon as this announcement came out, the evaluation of Audi in the market immediately improved.

People are very appreciative of Audi's attitude of facing up to its own problems, taking the initiative to recall defective products, quickly correcting errors and compensating them. I think that this newly established brand, regardless of the level of the car, is at least decent in attitude.

This is much better than some foreign brands that don't know how much better than they don't have discipline.

Uh, Mitsubishi, we're really not talking about you

After suffering from the devastation of foreign brands ignoring product quality issues, and even deliberately concealing and deceiving, consumers are even a little flattered by jumping out of car companies like Zhengxin.

For example, Wang He, after the Longsheng Audi 4S store notified that the replacement of the new car had arrived, he carefully checked it. With the last unpleasant thing, this time he even made a special comparison between the engine and the big number.

After confirming that it was a 10% new car, he was still not at ease. In the end, the sales manager was helpless and accompanied him on the road for a circle.

After this circle, Wang He finally felt comfortable.

Without the jitter of shifting gears, the whole car seems to be one with itself. Sitting in a car that looks low-key at first glance but is everywhere exquisite, he instantly has the rush of a successful person.

And as the speed of the car changed from slow to fast, his feelings also changed.

At low speeds, the car seems to be a smooth sedan chair, and sitting in the car makes you feel as if you are a gentleman in a dress. When accelerating, the car immediately transforms into a roaring lion, and there is no ambiguity in power.

When turning, he involuntarily ignores the steering wheel, as if he has become a bird flying freely in the sky. When parked, the car was like a soldier who ordered and forbidden, giving him full confidence......

Wang He was finally relieved, thanked the sales manager repeatedly, and prepared to drive home.

The sales manager hurriedly stopped him: "Hey, hey, it's not over yet." The company hasn't given you the compensation yet!"

This unit has been very busy recently, and I haven't seen the announcement of Zhengxin Audi. Hearing this, he suddenly turned his head, "And compensation?"

This is new, you know, car companies recall is generally to replace a part, the hidden dangers and faults of the car are just eliminated. Now that foreign companies monopolize the Chinese market, it would be good for you to repair the car if there is a problem, and this time it is beyond his expectations to directly replace the new car. He didn't even dare to think about making amends.

The manager returned to the store with a smile, and after a few moments, he took a gas card and an envelope.

Wang He picked it up and looked at it: Huo, a gas card of 5,000 yuan! That's enough for himself to last half a year! But what the hell is this envelope? He opened the envelope suspiciously, and inside was a piece of manuscript paper folded in half.

"What is this?" he asked the manager.

"I don't know, it came with the gas card. The envelope was sealed, and we didn't open it. To be honest, I'm curious about what's inside. If it's convenient, you read it. ”

Wang He sighed and opened the letter: "Sorry letter, hello Mr. Wang, we know that when you chose the Audi A4, you had trust and expectation in us." But because of our mistakes, you got an unpleasant car buying experience. Although the issue has been resolved, we apologize for any inconvenience caused. Here, on behalf of all my colleagues in the company, I would like to say sorry to you. I hope that in the coming days, the Audi A4 car can satisfy you and add a touch of luster to your life - Zhengxin Audi, Li Fanyu. ”

"Li Fanyu, oh my God, this is a handwritten letter from the boss of Zhengxin?"

"Obediently, I just want to get it! Just rush to this sincerity, I should be a die-hard fan!"

Immediately, he posted the first Audi A4 car experience on the car website.

In the article, he expressed his driving feelings and thoughts, and did not hesitate to use all the beautiful words to express his love for this car. As for the previous unpleasantness, he had long since forgotten about it. At the end of the article, he sent a photo of Li Fanyu's handwritten letter.

In just an hour, the post received more than two thousand likes.

Subsequently, the first batch of consumers who regained their hands on new cars also published car reviews one after another. Needless to say, although the content is different, the words are full of sincere apologies, and it has been spread in a short period of time.

A4's reputation has finally slowly picked up.

Sometimes, it's really that simple, and they just don't want to disappoint the product they bought because they love it.

That's all, that's all. (To be continued.) )