"Senior Zheng Ke, if we want to improve, what should we start with?" asked Kayu Nagahama. Pen "Fun" Pavilion www.biquge.info

Zheng Ke took the oil pen and tapped on the whiteboard, "Look here, now start to draw the key points." The first is service, how can we retain customers? Of course, it is to make customers feel natural and comfortable like coming home. I won't say much about the most basic smile service. I just want to say that the waiter must be empathetic. ”

"Empathy?" Handa had never heard of the term.

"Yes, empathy. To put it simply, it is to put yourself in the role of the customer, figure out his next action from the customer's point of view, and then do it one step ahead of time, so as to retain the customer. ”

"Huh? Makita Ai frowned and said, the good impression he had for Zheng Ke just now disappeared in an instant.

"Yes, in a restaurant, the waiter is the first person the customer comes into contact with, and the quality of the waiter's service will determine the customer's first impression of a restaurant. Therefore, a good waiter is no less than a good pastry chef. By the way, Miss Handa, don't solicit guests like you did before, or you'll be scared away. ”

Zheng Ke remembered that on the first day of coming, Haru Handa and Tomo Yukawa almost fought for a customer.

Handa Qing's face flushed, "Aren't I in a hurry? Don't worry, I won't be like that again." ”

"By the way, after I'm gone, please hire two more waiters, I'm afraid there won't be enough people. ”

"Well, I made a note of it. Handa nodded.

She has never heard what Zheng Ke said, and she feels that it is particularly fresh, but it does have its truth.

"There have to be boys. Zheng Ke reminded.

"Huh, why?"

Boys are generally paid more and are not as delicate as girls. So hearing Zheng Ke say this, Handa Qing was a little surprised.

"In case someone is deliberately looking for trouble, you can drag the other person out. ”

Although this possibility is very small, it cannot be completely ruled out. Handa Qing hurriedly took the pen and wrote down everything Zheng Ke said.

……

Unconsciously, an hour passed, and Zheng Ke told everything about the change of menu, the decoration of the store, and the establishment of customer information. The four of them took pens and took notes seriously.

By the time Zheng Ke finished speaking, it was almost 22 o'clock.

"That's probably it, of course, doing these things well is not something that can be done overnight, you can only go step by step. ”

"Zheng Kejun, I also thought of a method just now, I don't know if it will work. Handa Harushi said suddenly.

"Tell me about it. ”

"Vouchers. For example, if a customer spends 35,000 yen, we can give them a certain discount. ”

After Zheng Ke heard this, his eyes lit up. It's not that Haru Handa's idea is so good, but she's already starting to really use her brain.

"This type of voucher is too far away from us, and we need to have a certain customer base to do so. And, it comes back to building customer information. However, we can do it in advance to send out coupons to attract customers. However, again, there are thousands of ways to attract customers, but the most important thing is how to retain customers. ”

The four nodded thoughtfully.

Leaving the rice dessert shop, Zheng Ke also trotted up with his schoolbag.

Now there are still ten minutes left in the last subway, and if he misses the last subway, it is estimated that he will have to spend the night in this town.

Zheng Ke ran wildly all the way, and when he reached the subway station, his two legs were no different from noodles.

hurriedly got on the subway, Zheng Ke sat on the seat, panting constantly. Luckily, run fast, otherwise, you would have missed the last subway.

"Are you a rabbit?" A very familiar voice appeared in Zheng Ke's ears, Zheng Ke raised his head and saw Ji Zhiguo Ning Ning pulling the suitcase and sitting beside him.

How do you hurt this woman's words, what do you mean by "Are you a rabbit"?

"Eh, why are you only coming back now?" Zheng Ke glanced at Ji Zhiguo Ning Ning angrily, and all the good mood just now was gone.

"It's nothing, it's just a meeting. Ji Zhiguo Ning Ning looked at his feet and said casually.

"When did you like to have meetings too?"

"Today, specifically, leaving the Rice Dessert House today. Ji Zhiguo Ning Ning said.

"Yes, it seems that your trip to the 'Rice Flower Dessert House' has been quite rewarding. Zheng Ke joked.

"Zheng Ke, I just found out now that these two stores are not competitive. Ji Zhiguo Ning Ning pushed the frame with his index finger.

"I'll go, you'll only find out now. Zheng Ke said dejectedly that after he knew about Yukawa's past, he had already deduced that the two stores were aimed at different people.

The Rice Dessert House is aimed at children and now some parents, while the Four Seasons Dessert Shop caters to young people in their twenties or white-collar workers.

"But now there are two days left before the end of the internship, I wonder if you still have enough time?" Zheng Ke questioned.

"Surely enough, tomorrow you will be able to see a different 'Four Seasons Dessert Shop'. Ji Zhiguo Ning Ning said confidently.

On the second day, Zheng Ke came to the rice dessert house early, but found that the style of the "Four Seasons Dessert House" had completely changed, not only the walls were covered with pink paint, but more importantly, Zheng Ke saw that the waiters in the "Four Seasons Dessert House" were actually maids and deacons.

"That's a lot of money. Zheng Ke said with a sigh, and at the same time seeing these maids, he felt like he had returned to the "Western highlights".

Alas, I don't know how Takeshi Ueda is doing now.

"Zheng Kejun, should we also learn from them?" asked Handa Qing uneasily.

"Huh, why do you want to learn? Do you think our customers will go to their store? uh...... Maybe the male compatriots will go, but for our store, the impact is not great. Well, comrades, we also got to work. ”

The last two days are almost a copy of the previous day, and the number of people is basically maintained at a relatively stable number, and besides, Handa Haruya has also prepared the first batch of coupons, ready to give to the customers who have recorded it. The Four Seasons Dessert House has also been steadily moving forward, although it is not as good as the Rice Flower Dessert House, but it also has a fixed crowd.

Behind the telephone pole not far away, an inexplicable woman looked at the form printed with Zheng Ke's photo: "Zheng Ke? However, both of them overcame the first hurdle and did not take the work lightly, but really gave their own strength to the two stores. What's more, they didn't make the two stores competitive, but gave full play to the respective strengths of the stores.

"Undoubtedly, the first field internship, pass!"