Without Captain Wang to guide the way, Chen Tianlang found the personnel department of the supermarket by himself.

In this era, the offices of many supermarkets were basically on-site. Therefore, the personnel department is actually a small corner of the supermarket warehouse, which is casually separated by iron sheets, and becomes an independent hut.

Chen Jianfei walked over and knocked on the door.

A voice came from inside: "Come in!"

Chen Tianlang pushed the door and walked in.

From the outside, it looks like a hut, but when you go in, you find that the inside is very large, with a full 10 square meters.

Compared to the office of the security department, the decoration here can be called very "gorgeous".

The tall red lacquer boss desk, the leather boss chair, the sleek coffee table, the pressure teapot on the coffee table, and the frosted glass teacup.

On the side against the wall, there is a beautiful cut potted plant, followed by a vertical air conditioner and a simple filing cabinet.

It can be said that the owner of this office is very thoughtful, and basically decorates the 10-square-meter place perfectly, so that the first feeling after entering is comfortable and warm.

At this time, there was not only one person in the office, but two women talking cordially. One of them sat behind his desk, in the boss's chair.

How to describe it in words, this beauty in front of her has a perfect melon seed face, a small nose, and snow-white skin. The long black shawl hair is softly scattered on the chest, but the hair is slightly wavy and curly, which is very fashionable.

A gray short-sleeved shirt, a knee-length skirt, black stockings, black half-high heels, and a blue folder in her hand. Her plain hands are put together in a tower shape, and Chen Tianlang clearly knows that people who like to do this kind of hand shape are either extremely proud or confident. Because he himself likes to pose in this pose, especially when facing his subordinates, he will have a strong sense of coercion.

As for the other woman, she was a little older, and she should be the shopping guide at the service desk when she was dressed, at this time she also turned her head to look at Chen Tianlang, but she didn't stop talking, and was still talking to the "Director Zhou" about the female employee at the service desk who offended the female customer.

Chen Tianlang didn't dare to interrupt the other party's conversation, so he could only stand aside silently, and seeing him like this, Director Zhou pointed to the sofa next to him.

Chen Tianlang was not polite, so he walked over and sat down.

Although he didn't listen specifically, the two talked quite loudly, and soon Chen Tianlang figured out the cause and effect of the incident.

It turned out that a female customer asked the service desk to help store a newly bought dress, which seemed to be quite expensive, and was bought at a specialty store outside.

The specialty stores of this era are not as bad as they will be in the future. The specialty stores of this era represent luxury and expensive, and to put it bluntly, only the rich can buy them.

However, when the female customer finished shopping at the supermarket and came to pick up the clothes, she said that the clothes were scratched, and said that the waitress at the service desk deposited them for her, and she had to ask the other party for compensation.

Originally, it was a trivial matter, as long as the cause of the matter is clarified, it is the responsibility of the supermarket, no matter how much money is spent, the compensation is. It's the responsibility of the female customer, so just make things clear.

But the female customer didn't listen to the explanation, insisting that the waitress made it, and said that the dress cost more than 300 yuan a piece, and if it was scratched a little, it would not be finished.

The waitress argued that she had not done it, and when she took the dress, she found a small hole in it, but she had forgotten to tell the customer.

The female customer went into a frenzy, saying that it was the waitress who was making excuses. The waitress said that this was a casual scoundrel for a female customer, and although she was not in a high position, she could not be framed like this.

After going back and forth, the two of them quarreled at the service desk of the supermarket, the noise was very loud, and there were many onlookers around, and the impact was very bad.

After the incident got bigger, Director Zhou called the foreman of the service desk over and asked what had happened to see if the waitress should be punished.

"Okay, now for that Comrade Liu Li, I will make the following punishments, first, let her write a review to explain this incident. Second, she was fined 10 yuan, and the fine money was handed over to the company's trade union. Third, stay on duty to investigate, and if you commit it again in the future, you will be directly expelled. ”

Director Zhou's words made the female foreman's eyes widen, and she said, "Director Zhou, it's not right for you to do this, Liu Li didn't make any mistakes, why is the punishment so severe?"

Director Zhou seemed to have expected that the female foreman would question his decision, so he said: "As a supermarket worker, first of all, no matter who is right or wrong in this matter, when an incident occurs, what should we say and what should we do in the first place?"

The female foreman hesitated for a moment and said, "This ...... According to the job responsibilities of the supermarket service desk, if you encounter a sudden accident, you must first say sorry to the customer, and take the initiative to apologize for the inconvenience caused to the other party. ”

"That's it. The purpose of why our supermarket has set such job responsibilities and rules and regulations is to tell customers that we treat them as relatives, family members, and God. So regardless of whether God has done anything wrong or not, we must apologize to her first because we have caused them inconvenience. ”

After a pause, Director Zhou continued: "In other words, this incident that happened today is actually very easy to solve, if Comrade Liu Li directly apologized to the other party at that time, stabilized the other party's emotions, and according to the method we taught, before the matter was not big, take the customer to a remote place, and then figure out the cause and effect of the matter, it would not have happened at all, let alone affect the honor of the supermarket." ”

"So this time I punished Comrade Liu Li, not because she broke the customer's clothes, but because she did not follow the rules and regulations, did something wrong, and affected the company's reputation. ”

The female foreman also understood, and couldn't help nodding.

Chen Tianlang also nodded secretly, as an operator, a big boss who once founded a large supermarket, Chen Tianlang's feelings are naturally different from this female foreman.

The female foreman saw that Director Zhou was on business, but lacked a little human touch. But what Chen Tianlang saw was an excellent leadership image who adhered to the company's system to the end and did not easily use the so-called "human touch" to destroy.

Therefore, at this moment, Chen Tianlang couldn't help but glance at Director Zhou.

It's a pity that Director Zhou in front of her didn't know at all, she didn't know that a person who could be called a super tycoon would have such an impression of her, in her eyes, she had already dealt with what happened at the service desk, and what she had to deal with at this time was what happened in the supermarket. So, her eyes looked at Chen Tianlang, who had been sitting still.