"Hong Tao, I've calculated, if you make our company's establishment like this, it's almost fifty people, isn't the salary pressure a bit big?" Qi Rui is not an idle eater, listening to Hong Tao add a few people for a while, and a few more for a while, and they are all technicians with a high salary, and counting twenty customer service personnel, the labor cost has increased several times every month. Pen "Fun" Pavilion www.biquge.info

"Look, it's here again, didn't I say it, these two games are just the beginning of the company, in addition to operating the two games, the main thing is to cultivate our own operation, development, customer service, and marketing teams. ”

"It's just right, now it's your turn, Mr. Qi. No matter how fun the game is and how elite the team is, it is useless for others not to know. You come from an artistic background, so I'll leave the matter of how to advertise and how to market to you. As for your soldiers, I really don't dare to mess with the mandarin duck spectrum. I don't know anything about art, so you and Director Ouyang can go and draw a few by yourself. But Wang Li has worked in an advertising agency before, and her copywriting level is also good, I can lend her to you for a few days first. ”

Operate and operate, and you have to operate when you run it. A lot of problems such as later advertising, cooperation with other companies, point card sales, etc., are Qi Rui's responsibility. Hong Tao is more vague about these links, so don't talk nonsense, let her figure it out for herself.

"That's pretty much it, I thought you'd have to say something more. Don't worry, you can't delay the company's business. But you have to give me a rough timeline, when these two games are going to be launched, and then Fan Fan and I will personally use your game as advertising models. Qi Rui heard that Hong Tao did not interfere with her work, and patted the documents on the table with satisfaction, it seems that she also came prepared, and she is really not a waste.

"It's mid-September, and the internal test will be placed before the winter vacation, and the official operation time will be discussed when the internal test effect is discussed. There is still time, I don't want speed, just quality. Remember, quality, every step of the way must be as perfect as possible. ”

As soon as Hong Tao's words came out, several people present breathed a long sigh of relief. There are still three or four months to go, and it's still an internal test. There aren't too many data issues to deal with in proxy for other people's games, and the work around the periphery is really loose, or too loose.

As a result, they also partially believed what Hong Tao said before, this boss is really different, he is not a master who says one thing and does another, he is really not in a hurry to make money back, and has a long-term vision.

So it doesn't matter what a person says, smart people never listen to what others say, they just watch silently from the side, see what you do, and then decide whether they want to do it with you.

Since this day, the fifth floor of this small building outside the west gate of Beijing University has entered overtime mode, and the lights are often turned on until midnight. With the pie in front of us and the salary in our pockets, everyone is extremely enthusiastic about their work, as if every little more work is getting closer to the beautiful looking pie.

To Hong Tao's surprise, Qi Rui and Ouyang Fanfan were the first to achieve results, the two of them found several classmates or friends, and they didn't know where to make a lot of costumes and props corresponding to the game scene, and then set up a set by the Wanquan River and began to shoot propaganda posters.

Not to mention, it is worthy of being engaged in art, dancing and being graphic photography can actually communicate with each other, and the two of them are also well-eyed as models, no worse than professional models. After all, the foundation is good, whether it is appearance, figure, or form, I don't have to say.

But how do you look at it, Hong Tao is a little grinning, these costumes made by Qi Rui are quite familiar, the sixth floor of the M's store is dedicated to cosplay costumes, and it is also this style, I wonder if this one secretly went to Tokyo again.

But this time Hong Tao held back and didn't point fingers. The enthusiasm for work that has been mustered up can only be encouraged, not discouraged, as long as you don't wear four and five layers of clothing, it's no problem.

And in this regard, Hong Tao knows very well that there is a generation gap between himself and today's children, and he doesn't know or understand what they like. Computer games are meant to be played by young people, and they must have elements that young people like, and they must do it according to their own will, and it will definitely not be a hit.

The second achievement is Hong Tao himself, the training progress of the customer service staff is very fast, and it has been basically completed with the assistance of Zhang Yuanyuan and Fei Lin, which is not a verbal completion, but a test.

Qi Rui was not convinced that Hong Tao was able to train the group of girls in customer service so quickly, and went to the Internet café to randomly select a few familiar customers and asked them to call and ask customer service about some questions about the game at hand. The customer service who answered the phone was not other game companies, but the girls trained by Hong Tao. As soon as the results came out, Qi Rui stuck his waist and squinted his eyes for half the weather, but he couldn't say a word.

The seven or eight customers who did the test were very satisfied with the attitude of customer service, and their professional knowledge was also qualified, and the processing results were not included in the customer service work project. After all, it's a simulation, and those customer service girls don't have the right to solve the game problems run by other companies. But they 100% kept customer complaints to a minimum and summed up the shortcomings of several games.

Hong Tao feels that this is enough, customer service is not the one who solves the problem, their responsibility is only to listen to customer complaints, calm customers' emotions, help customers become familiar with the game as soon as possible, and feedback problems to the technical staff who operate the game and the website.

One of the most critical points is to appease the customer's emotions, in fact, in many cases, customers also know that some problems cannot be solved immediately, and the reason why they want to call customer service is mainly a kind of emotional venting and complaining. At this time, if the customer service staff can appease and give more accurate answers in time, most customers will not mess around.

Of course, a person like Hong Tao is a nonsense, he also acted as a customer in this experiment, and then took the phone and chatted with his company's customer service staff for more than ten minutes, if Qi Rui couldn't listen to it and snatched the phone, he would still be spraying.

It is said that the customer service girl who answered his phone later applied with Zhang Yuanyuan to be transferred from the customer service position and returned to the Internet café as a cashier.

"You are the team leader on duty! Don't be afraid, with my bowl of old wine at the bottom, you won't be afraid to meet such a person in the future." Besides, such people don't happen every day, in case someone in your class runs into them, you have to teach them how to deal with it, and today you can deal with it well. ”

Of course, Hong Tao can't let her quit doing it, the person who can resist herself alone for more than ten minutes without being in a hurry and still maintaining politeness must be a talent, and the promotion is a big drop!

"Don't let Lili know that this girl is her relative, if you know that you are so tormented, Lili will have to settle accounts with you. Zhang Yuanyuan agrees with Hong Tao's appointment, she has deep feelings for Hong Tao's broken mouth, and she also feels that this girl is a customer service material. However, he still reminded Hong Tao that he should pay attention to proportions in the future and don't mess with people who shouldn't be messed with.

Who should not be provoked? At this stage, it is Sun Lili. She is pregnant, she has a shaped belly for almost five months, except for going to the Internet café every day, she is basically in the pure maintenance stage, she can not do any work, she has to be the first to do any happy things, and the food is not delicious and she has to do it again.

Therefore, Hong Tao has one more natural enemy, he can't beat or scold, and he can't even complain, this is the heavenly rule set for him by Zhang Yuanyuan, Paul and Qi Rui, and it must not be touched. Even if Sun Lili swatted Hong Tao's head with a fly, Zhang Yuanyuan had to pull Hong Tao's ears to prevent him from hiding, and she had to praise Lili for playing well, and her strength could be greater.

This time, Hong Tao really didn't dare to resist, it was a trivial matter to provoke Sun Lili and hurt the child, and it was a big deal to make the child's father unhappy. The current Paul is no longer the Paul of the past, since he knew that he had a child, he has also risen and his temper is good, and he dares to set rules for Hong Tao. But given that his position in the Beijing Unicom Company was very useful to him, Hong Tao also had to endure it.