Chapter 72 System
Zhang Xiaoling's joining still caused a shock for Feifan fast food restaurants.
The new employees are okay, most of them don't know Zhang Xiaoling, and the old employees have a lot of discussions about the original Xiangxiang sauerkraut fish proprietress and discuss it in private.
For this situation, Li Yuhao didn't have the heart to care, he was not surprised, he was self-defeating, and sure enough, it didn't take long for the employees of the flying fast food restaurant to get used to the existence of this beautiful divorced young woman.
In the first few days, Zhang Xiaoling was led by Li Yuhao, and she was familiar with the staff and workflow in the store.
A few days later, the proprietress of the original Xiangxiang sauerkraut fish became familiar with the situation and showed Li Yuhao her drastic reform.
At her weekly management meeting at the fast food restaurant, she recounted some of the drawbacks she found when she came to the restaurant: Frequent incidents of late employees.
She said, "Because the management of the store is easy and there is no punishment for being late, there are more and more employees who are late, and in the long run, it will form a bad atmosphere, which is not only unfair to those employees who are not late for serious work, but also not conducive to future management." ”
Zhang Xiaoling said it is reasonable, Li Yuhao has always complained about the late arrival of the store staff, but he is entangled in everything and has no time to come out to solve this matter.
It just so happened that the new financial Zhang Xiaoling and Miss Zhang intended to show her value to Li Yuhao, and Li Yuhao passed the "Regulations on the Management of Employee Attendance of Flying Fast Food Restaurants" at this meeting.
This is the first written regulation in the history of the opening of the general fast food restaurant, which is of great significance for the study of the corporate history of the general fast food restaurant in the future, and the later relevant scholars generally believe that the emergence of the regulation marks the beginning of the formalization of the system of the fast food restaurant in the future, and lays the foundation for the vigorous development in the future.
The regulation is very simple, just a few articles.
Article 1 stipulates that employees who are late will be punished by salary deductions, and those who are late will be dismissed if they are late for many times, and even dismissed if they do not change their ways. 10 yuan will be deducted for one time for being late, and 20 yuan for two late arrivals, so as to multiply, and there is no upper limit.
Article 2 stipulates that the excellent attendance record of employees will have a positive impact on employees' promotions and salary increases.
Article 3 stipulates that the monthly attendance bonus is 300 yuan.
In order to cooperate with the implementation of the regulations, Li Yuhao deliberately allocated funds for Zhang Xiaoling to purchase two fingerprint punch card machines, which were installed in Feifan fast food restaurants and Ruyi supermarkets respectively.
Since then, employees have to enter their fingerprints every day to check their attendance records. The Treasurer will issue payroll through attendance records.
As soon as this regulation and the fingerprint punch card machine came out, the phenomenon of being late for work was greatly curbed. Although employees complained a lot in private, they were still resolutely implemented, and over time, it became a rule and habit.
For this reason, Li Yuhao praised Zhang Xiaoling fiercely.
Zhang Xiaoling is in a flying fast food restaurant, and the second fire she burns is the uniform uniform.
But where the regular store or a slightly famous store, the uniforms of the employees are unified, so there are several benefits, first, the clothes have the logo name of the store, invisibly to the enterprise advertising, or the mobile free version, second, the unified uniform for the management of convenience, at least in the busy lunch and dinner rush hour, you can see what the staff is doing at a glance, third, the uniform can make the store more forced, consumers at a glance, the mouth is not good, the subconscious will also feel that this store, or okay。
Like the current flying fast food restaurant, although it is famous, but when you arrive at the store, the staff clothes are all kinds of clothes, and when the peak dining season arrives, you can't tell which is the employee and which is the consumer.
Zheng Lizhu and other management also saw this drawback, but they were blinded by the busy scene of the usual fast food restaurant, and they didn't think of it for a while.
As soon as Zhang Xiaoling put it forward, they all agreed. It's just that there are some disagreements on who pays for the cost of clothes.
Zhang Xiaoling believes that the clothes are purchased by the company, but after they are delivered to the employees, the corresponding clothing costs are deducted from their salaries, and after they leave the job, the clothes are returned to the employees.
Zheng Lizhu and they stood from the perspective of employees, and they wanted the store to pay for this clothing as a benefit for the store to employees.
Li Yuhao thought about it for a while, thinking that the employees were busy working every day, so he decided that the store would pay for the uniforms.
This naturally caused cheers from the employees represented by Zheng Lizhu, but Zhang Xiaoling was noncommittal, after all, her main purpose is to unify the uniform, as for the cost of uniforms, it is only secondary, no matter who comes out, the store is willing to pay for it, that's better, after all, Zhang Xiaoling is also an employee now.
The matter of purchasing uniforms is still handled by the financial Zhang Xiaoling.
Zhang Xiaoling shopped around on the Internet, selected several types of clothes with different styles, and then took them out to discuss with the big guys, and finally decided, the chef position, the uniform of the unified white shirt and black pants, the service post employees of the flying fast food restaurant, the unified bright red clothes and black pants, the delivery post employees, the unified orange tops and black pants, as for the employees of Ruyi Supermarket, the unified black and red tops and black pants.
All uniforms, regardless of the store, have the name of the store printed on the back, which is bright and eye-catching.
Zhang Xiaoling purchased 40 sets of uniforms on the e-commerce platform, according to 20 people, spent a total of 1,600 yuan, and also took the receipt back to enter the account.
In order to prove that in this process, Zhang Xiaoling did not enrich herself, Zhang Xiaoling also took a screenshot of her chat record with the shopkeeper on the e-commerce platform and sent it to Li Yuhao to prove her innocence.
Although Li Yuhao said that he would not have to be so troublesome in the future, he was still satisfied with Zhang Xiaoling's loyal behavior in the bottom of his heart.
The arrival of overalls has reshaped the store image of Feifan fast food restaurants and left a distinct impression on consumers. Since then, as long as there is a delivery person in orange and red clothes who delivers food, there is no need for him to call and shout, and someone will know that it is the employee of the fast food restaurant who is flying to deliver the food.
And spent a relatively high price, the quality and breathability of this uniform are much better than the general inferior products, the employees wear these clothes, in this hot summer, it is not so sunny, and has received a lot of praise.
Even some employees, even on their days off, wear this uniform to go out for a walk.
Zhang Xiaoling took office to burn two fires, one for attendance, the other for uniforms, the resistance is not very great, after all, in the hearts of the Chinese people, they all know that being late is not a good thing, and after the store introduced the policy, it quickly reined in and did not dare to object. And the system, no one is against it at all.
But the third fire burned by Zhang Xiaoling's new official is not aimed at these small things, this time she aimed at the real power management of major fast food restaurants.
At the store's weekly meeting, Zhang Xiaoling proposed that all departments should standardize management and effectively control every link. This was supported by the big boss Li Yuhao.
Naturally, none of the management opposed it at that time, and the various management actually didn't have much knowledge, thinking that Zhang Xiaoling's words were empty words.
I didn't expect Zhang Xiaoling to play really.
Within a few days, Zhang Xiaoling stayed up late and worked overtime to distribute the code of conduct forms of various departments to all departments.
The first is the distribution department, Zhang Xiaoling made a table to list the names of all delivery employees, and the other column is positive and negative. The store's customer service phone number is put away and managed by a dedicated attendant. The waiter collects the feedback received each time, then confirms which employee delivered it, puts a √ on the corresponding list of positive or negative reviews, and if it is a bad review, writes the reason for the bad review.
Hong Dazhuang is an honest and talkative person, although he doesn't read much, but he thinks that the method Zhang Xiaoling came up with seems to be useful, so he will implement it, and the distribution department will not receive much resistance.
The second is the lobby service department, Zhang Xiaoling made the form, which scores the work of the lobby staff every day from the aspects of cleanliness and service attitude, mainly by the supervisor Yang Xiaoli daily score, when Yang Xiaoli rests, the store manager scores on behalf of the store.
The quality of the score will affect the distribution of bonuses.
This job was opposed by the lobby service department and the store manager Zheng Lizhu, they said that they were so busy at work every day, and they were tired to death every night after work, how could they have the strength to get this evaluation? If you want to evaluate, let Zhang Xiaoling evaluate it herself!
The biggest opposition to the chef department is the kitchen department, the kitchen cleaning and sanitation form is not to talk about it for the time being, the biggest opposition by the chef department boss is the procurement form distributed by Zhang Xiaoling, this procurement form, requires the purchaser, that is, Luo Yaozu, must list the daily buyers (vegetable sellers), purchase prices, and market average prices on it.
Luo Yaozu went to Li Yuhao and said that this was not an increase in his workload?
The behavior of these management employees made Li Yuhao very dissatisfied, and Zhang Xiaoling's actions were actually discussed with Li Yuhao in advance and strongly supported by Li Yuhao.
Now these employees are so vigorously opposed, are they opposing him, the big boss?
Li Yuhao was angry, he felt that he was usually too good to them before, he was angry and said, "Then, if you don't have time to do it, then I'll change someone who is free to do it for you, okay?"
Frightened by Li Yuhao's words and eyebrows, Luo Yaozu was the first to retract and didn't dare to squeak, just Zheng Lizhu, and wanted to take advantage of the extraordinary relationship with Li Yuhao to say a few more words.
As a result, Li Yuhao said quietly, "Sister-in-law, if others want to oppose me, do you also want to oppose me?"
Suddenly, Zheng Lizhu didn't dare to say much, and went back to work seriously.
Of course, he didn't know what to do after going home, Huang Zerong called and scolded Li Yuhao, saying that his wife had suffered some grievances with him, and he would cry when he went home and didn't say anything.
Li Yuhao couldn't, so he had to tell Huang Zerong about the cause and effect.
Huang Zerong also has nothing to say, Li Yuhao wants to rectify the store standard, there is nothing to say anywhere, besides, going to work in other companies is much stricter than Li Yuhao's here, and it is not as much as the money he gave.
Huang Zerong's company is like this, less money is more!
So after chatting casually, Huang Zerong hung up the phone.
Li Yuhao, who hung up the phone, felt a little emotional, feeling that the relationship between the brothers had changed somewhat, but he didn't know where it happened!
Of course, Zheng Lizhu, who went home and cried to death, still came to work the next day with swollen eyes, but she had much higher requirements for her employees, and she also implemented the form sent by Zhang Xiaoling very thoroughly.
This made Li Yuhao very satisfied. I don't know what Huang Zerong said to Zheng Lizhu that night! Li Yuhao didn't ask. It's just that Li Yuhao vaguely feels that Zheng Lizhu is a little alienated from him, but it doesn't seem to be like it, Zheng Lizhu will still make fun of him!
Li Yuhao can only summarize these as his own illusions.
The worst execution was the chef department, which was asked by Zhang Xiaoling to rectify three times and twice.
First of all, there is the issue of price, the purchase price of the fast food restaurant is actually the same as the average price in the market.
At this point, Zhang Xiaoling called to Li Yuhao and asked, why does the boss still not give a discount based on the current purchase volume of a fast food restaurant?
Based on the daily turnover of nearly 30,000 yuan in Fei's general fast food restaurant, well, even if the price of Fei's general fast food restaurant is half higher than that of ordinary restaurants, the purchase amount of this store should be calculated according to 15,000 yuan, which is also a very high purchase project.
And Zhang Xiaoling's questioning is heartbreaking!
Luo Yaozu's face was flushed when he was asked by Zhang Xiaoling, and he had the heart to defend a few words, but Zhang Xiaoling, who was sharp-tongued, refuted back, and he didn't know what to say for a while!
Li Yuhao saw that he was the old man in the store, and he spoke out, "Don't take it as an example." ”
Luo Yaozu glanced at Li Yuhao gratefully and went back to work in the kitchen.
Since then, the purchase price of the kitchen has dropped considerably, saving the store a lot of money.
But this matter is not over, Zhang Xiaoling caught Luo Yaozu's second question and criticized it.
The question is, why is there a single buyer?
Luo Yaozu suffered a loss and grew wise, and was a batch of Zhang Xiaoling, and immediately promised that new purchasers would be added to check and balance.
Not long after, in the chef department form issued by Zhang Xiaoling, a new buyer came in and took away part of the purchase amount of the original buyer.
At this point, the flying fast food restaurant has embarked on the road of relatively formal institutionalization.
Of course, Zhang Xiaoling also received general disgust from the management.