Although the initial battle of Xiaodian is unfavorable, many people will take the initiative to chat with Xiaodian with great interest at the beginning, but gradually lose interest.

Because they found that the robot is small, it is just a robot, and as long as the question is a little deeper, the small point cannot be answered.

In this regard, the artificial intelligence laboratory immediately changed the mechanism and began to let Xiaodian take the initiative to chat with people, and not as a robot, but as an ordinary person.

At the beginning, Xiaodian often answered the horse's mouth because of some strange bull heads in the process of chatting, so he was quickly blacked out as a psychopath or a liar.

But after this period of accumulation, chatting with millions of people has also made Xiaodian significantly improved.

Especially in terms of Xiaodian acting as a customer service, it is already possible to prevent ordinary users from discovering that he is an intelligent robot.

Because in comparison, the problems involved in customer service are still more targeted.

"Hello, why haven't I recharged the Feixin coins to my account?"

"Dear, are you recharging this account?"

"Yes. ”

"Dear, I have inquired for you, you have a recharge that has been completed, but due to a system error, there is a delay in the arrival of the account, I will help you solve it right now. ”

"Please check your account now to see if it has arrived. ”

"It's already here, thank you!"

"You're welcome. Is there anything else you can help with?"

"No more, thank you!"

The user doesn't know that what just served him is actually a small point of intelligent machines.

During this time, many users were surprised to find that the customer service that used to always need to queue up turned out to be very efficient during this time.

Customer service is also significantly quicker to resolve issues than ever before.

After using the artificial intelligence robot Xiaodian, the praise rate of the customer service department and the average time and response time to solve the problem have also improved significantly.

Especially with the intelligent robot Xiaodian, although it cannot completely replace the customer service, once it encounters a problem that Xiaodian cannot solve, the intelligent robot Xiaodian will feedback the problem to the manual customer service as soon as possible.

From the manual customer service to solve the problem to the customer, the artificial intelligence robot Xiaodian has also been learning and imitating from it, so as to improve.

In fact, the artificial intelligence robot Xiaodian is far from being able to communicate with people perfectly, and the questions he answers are not actually the ones he really has the ability to think, but the answers obtained from other users, but when Xiaodian absorbs and accumulates more and more answers, he can choose the answers from them, which is already a great progress.

Especially when acting as a human customer service, Xiaodian's performance is very amazing.

Of course, especially when querying information, the speed of the small point is obviously faster than the manual one, and the small point has been able to give a solution from the query information for the first time, from this point of view, in addition to some strange problems, the small point still can not be solved, many common problems, the small point can be solved in the first time.

When Dianjin Group's artificial intelligence laboratory announced that Xiaodian had acted as a human customer service to deal with millions of related questions in the past month.

Many people are a little confused, and some netizens suddenly realized.

"I said how to solve the problem with customer service during this time, the efficiency is so high, and the co-authoring has been making trouble for a long time, and it turns out to be an artificial intelligence robot. ”

"66666, I didn't even realize that it was an artificial intelligence robot talking to me. ”

"This is a bit powerful, I didn't expect the artificial intelligence robot to be able to reach this level. ”

So for a while, the artificial intelligence robot dot once again attracted the attention of countless people.

After all, this can be said to be the first time that artificial intelligence robots have really appeared in front of the public, and they have realized practical functions.

In fact, there has always been a big problem with customer service.

The first is the banking industry, especially the customer service of bank credit cards, which has been criticized by many users.

Banks often give that because there are few staff members for manual service, and there are too many customers who need manual service, it will lead to problems such as untimely service.

But if there is artificial intelligence, can this problem be alleviated to a great extent?

Although the artificial intelligence laboratory of Dianjin Group said that artificial intelligence robot Xiaodian cannot completely replace manual customer service for the time being, some basic problems can still be done.

At this time, the world mall officially announced that the artificial intelligence robot dot will be officially open for trial, and sellers can try the AI robot dot as customer service.

At first, there were still relatively few sellers to try out this artificial intelligence customer service, but when the first person to eat crabs appeared, everything was different.

There is an online shopping company, tried the artificial intelligence robot dot as an after-sales customer service, the result, the effect is remarkable, the artificial intelligence robot dot, can solve many common after-sales problems, such as return and exchange, etc., of course, there are some artificial intelligence customer service can not solve the problem, but it can also be fed back to the human customer service for the first time, let the human customer service take over.

The results are remarkable, and many customers have said that the customer service response speed of this merchant's after-sales service is very fast to solve problems.

As a result, more and more merchants have begun to try AI customer service.

Although this is only a small application of artificial intelligence robots, the impact is huge.

Because although there are many industries that have used artificial intelligence, such as factory production, such as home intelligence, etc., artificial intelligence robots such as factory production are actually only a kind of automation, and in fact, they rarely interact with humans.

In fact, home intelligence has always been a very high-end piece, and the effect has not been able to meet expectations.

The artificial intelligence robot acts as a human customer service, but it is the first time that artificial intelligence has entered the industry that interacts with humans, and it is the first time that it has appeared in front of the public and can be accessed by anyone.

Although there are some problems at times, at least, it is a big step.

At the same time,Dream Technology announced,Artificial intelligence small point,Will officially settle in Dream Smart TV,Provide artificial intelligence services for the majority of users。

Smart TV,Many people are familiar with it,But often the intelligent voice system of smart TV,In fact, the name is loud,But in fact,The accuracy and success rate of recognition have always been very problematic。

For example, if you use the intelligent voice system, say which software to turn on, and the intelligent voice system can do it quickly.

But once the instructions are more complicated, then many times the so-called intelligent voice system cannot recognize them.