Chapter 190: Hello Store Manager (Part II)
"The solution is ready-made." When Wang An said this, the look in his eyes, the confidence and high spirit, made Qin Feng involuntarily think of a high-achieving student who graduated from a key university in the capital that he had interviewed. Although Wang An could never reach that level, there is no difference between the two at a certain essential level.
"We're wasting too much manpower and time on ordering with our guests, so we just let them complete the whole process of ordering by themselves. This process is very simple, when the guests come, determine the seats, the front desk can hand them an order list and a pen, our store area is not large, and whether it is upstairs or downstairs, inside or outside the store, there are special waiters in charge, so the guests themselves check the order list, just shout, the waiter can get the list in the first time.
This is the first step. The benefits of this step are at least twofold: first, when the guests enter, we avoid the process of accompanying the order, and the scene will not appear chaotic; Second, the waiter no longer has to wait for the guests to choose the ingredients, and then have to spend extra time counting the number of ingredients in each bowl and filling out the order list manually. In this way, we not only save manpower, but also eliminate accounting errors at the root, and individual guests cannot take advantage of the opportunity to cause trouble. ”
"Okay." Qin Feng couldn't help but exclaim.
A group of employees in the house looked at Wang An with the eyes of seeing pigs flying in the sky.
You must know that before today, all the employees in the store still had the impression of Wang An on "a little white face who has achieved nothing, eats and waits for death", and Wang An's image has changed so quickly that everyone really can't accept it.
Wang An looked at Qin Feng listening carefully. Affirmation and encouragement followed, and the mind became more and more active. He went on to say quickly, "Four people in the kitchen can start cooking before the guests arrive. ”
"I don't know what the guests want yet. How to cook in the kitchen? Qin Feng was puzzled.
"The people in the kitchen, except for Chef Zhao, who is responsible for making big dishes, no one else needs to know what the guests want to order." Wang An smiled charmingly and immediately explained, "With the current customer flow, all kinds of skewers are a must-order for guests. To give a specific example, let's say that the skewers of small green vegetables are usually visited by customers. If there are more than one table, you have to eat more than ten or twenty skewers. If you have a small number, you have to eat at least five or six skewers, and an average of one skewer per person is the least.
If we have already prepared a dozen or twenty skewers before the guests order, when the guests finish their meal, the waiter will come into the kitchen with the order, and the dishes will be available immediately. ”
"It's too early, what if it's cold and affects the taste? Once the dipping sauce is applied, it cannot be put back in the pan to reheat. Xiao Zhao interjected with professional sensitivity.
"Then don't dip the sauce in advance, but just fry it and the waiter comes to get it. Put it back in the pot and let it heat up for two or three seconds, which will also be much faster than before. As for the number of dishes prepared in advance, about 10 skewers and 20 skewers are enough. It's like an assembly line, and every item is not guaranteed to be full. However, it is necessary to prepare a certain amount in advance, and when this amount is reduced, it will be replenished in time. ”
Wang An first gave a plan and explanation. And adds, "We let our guests fill out their own forms. There is no need to set up food tables outside the house, so there are many plastic basins left with no place to use? Just about. These extra plastic basins can be placed on the stovetop. There are as many plastic pots as there are ingredients. In the past, the raw ingredients released in the basin were for the guests to choose, but now the cooked ingredients are put in the basin and asked the waiter to come and get them.
Guests fill in their own forms, plus the kitchen prepares in advance, which not only saves the time of the waiter, but also saves a lot of cooking time, the two add up, in the two links of ordering and serving, each table can save time, at least at least more than 10 minutes! ”
As soon as this conclusion came out, everyone was a little dumbfounded.
Only Qin Feng stood in the boss's point of view, and quickly calculated an account in his mind-
Based on the average of 8 tables per table last night, if a table of guests can save 10 minutes, a table can save 80 minutes, just enough to receive one more guest, a total of 25 more tables can be received in one night. Of course, only if there are really so many guests.
Waiters who used to spend time on ordering food can focus entirely on the guests after being freed from the ordering process. Originally, the number of waiters in the store who was responsible for serving food and cleaning up the table was a total of three, that is, Mao Jianing and their three temporary workers. From Wang An's business template, the number of waiters serving guests has naturally increased to 5.
Five people do the work of the original three people, which not only improves the work efficiency, but also reduces the work intensity of the waiter.
So, in fact, it is completely possible to avoid a raise!
If you follow this routine, the waiter won't be as tired as yesterday, okay?
"As soon as the vacation is over, I have to adjust the overtime pay back immediately, otherwise I won't be wronged?" Qin Feng thought about it, was quiet for a moment, and then asked Wang Andao, "Is there anything else you want to say?" ”
"Yes, and the front desk and the kitchen." Wang Andao, "After the waiter completes the first delivery to the guest, he can return the order to the front desk. The front desk and kitchen are equipped with walkie-talkies, once the guest adds food, the front-line waiter gives instructions, the kitchen can be fired at the first time, and the front desk can also complete the combing of the accounts at the first time, the only thing to pay attention to is that the waiter himself has to remember whether he has added food to the guest.
But it shouldn't be difficult, the main hall with the most tables is now a total of 14 tables, and if 2 people are in charge together, each person will be staring at 7 tables. Normally, there are not seven tables at the same time, at most one or two tables. So the waiter doesn't need to have a particularly good memory, the key is to be serious, as long as you are serious enough, then you won't make mistakes. In fact, if we do it, we can hire 1 or 2 more waiters in the store temporarily, so that the probability of mistakes is lower. ”
Qin Feng nodded slightly, and did not make a decision immediately.
Wang An continued: "According to my idea, for the business to run, the kitchen needs 4 people, the front desk needs 1 person, and the beverage counter needs 1 person, and the waiter has a minimum of 3 people, adding up to a total of 9 people. Theoretically, we can do the work of 11 people yesterday with only 9 people. However, Jianing took a leave of absence today, and we now have a total of 8 people, and there is still a shortage of manpower. ”
"Isn't it impossible to start tonight?" Qin Jianguo said worriedly.
"Dad, don't worry, let's do the work, the door will be opened, and I will solve the manpower matter for you in minutes. Three-legged toads are hard to find, but there are many two-legged people. Qin Feng replied with a smile, and walked straight to Wang An, "Store manager, from this month onwards, your starting salary is 4,000, and I will entrust this store to you in the future." Now please go for an errand and buy more pencils and erasers. ”
Before Wang An could react, Qin Feng had already turned around and walked out of the kitchen and went straight to the second floor. He sat stupidly for a long time, then quietly walked up to him, smiled and quipped: "The store manager is good." ”
Wang An looked up at her, she was making a fool, and Wang Yanmei also said, "Store Manager Wang is good." ”
"Hello manager." Xiao Zhao was playful.
"A'an, do a good job!" Qin Jianguo said loudly with a smile.
"Hello manager." Wang Hao was forced to comply.
"Store manager, quietly she has a crush on you." Huiqin's words were amazing.
Wang An was brushed around in a group, and then he came back to his senses with an "ah", he raised his eyes and looked at Jing Jing, whose cheeks were slightly red, and somehow, his nose suddenly became a little sour.
"I'm going to buy something." Wang An hurriedly stood up, turned around and rushed out of the door, and ran out of the store for 100 meters in one breath before he stopped and exhaled deeply.
He stood at the mouth of the alley, his mind churning through the past.
At this moment, Wang An suddenly realized what he had been missing all these years-
"Damn, isn't it just 9 to 5, what's so difficult?" He muttered, looking up at today's gloomy sky, not only did he not feel depressed at all, but he felt that such a day was very comfortable. (To be continued......)