A desk, a state-of-the-art computer, a company product called a router, a stack of technical documents, and some generalized basic office equipment—that's all that Leonardo Bossak, the head of Bezos' department of Cisco Systems, distributed when he took up the technical department. Pen × fun × Pavilion www. ｂｉｑｕｇｅ。 ｉｎｆｏ

The current job is very simple, among the twelve employees in the technical department, he and three others are in a team to deal with the technical problems caused by the customer's after-sales consultation. Although answering questions is the responsibility of the customer service department, since that job has been taken over by them, of course someone in the technical department must be responsible for wiping the ass. After all, programming can be time-consuming and energy-intensive.

"Hey, Orth.

"What for?"

Near noon, Bezos greeted his colleagues and quietly glanced at the department leaders who went to the toilet: "I think there is a problem with the management of our company." ”

Ors looked at the newcomer who had been in the company for less than three days in front of him, and his eyes were strange: "I said boy, don't you think you are too wide?"

Bezos scratched his head and looked around. Almost everyone was crackling on the keyboard, and no one would hear their voices at all: "But it's really strange, Ors, you've been in the company for half a month, haven't you noticed?"

As he spoke, he pointed to Bossak's location: "Leonardo is the head of technology, and Sandy is only the head of the marketing department, if our company is a mom-and-pop shop, their titles are obviously wrong." ”

Ols pursed his lips, tapped down the keyboard, and completed the last code execution command: "You mean the general manager didn't show up, right?"

Bezos nodded and said: "Yes, there are not many people in our company now, most of them are looking up and not looking down, although I have only been in the company for three days, but these twenty or thirty people have all been recognized, and there is no general manager at all." ”

Ors couldn't help but be a little impressed by this newcomer, during the interview three days ago, Bezos was a second level, and every technical question asked by Bossak was easily answered by him. Ols realized at the time that there was definitely a technical master in the company, but now it seems that the other party's emotional intelligence is not bad at all.

"I've only been on the job for half a month now, maybe the general manager happens to be on vacation abroad. ”

Ols shrugged his shoulders, and in the company's local area network, the beauty of the customer service department, Emilia, sent a new technical question. It is said that after a New Jersey company bought a router, because it would not be installed, I don't know how it was so powerful, and it actually paralyzed the operating system built into the router.

This is a big problem, and Ors immediately looked up at the toilet: "Leonardo!"

No one said anything, and when Ors called for the second time, Bezos was still struggling with his own questions, touching his chin and muttering to himself: "But there is indeed a CEO's office on the roof, why don't you take a look at it during dinner later?"

"Leonardo!"

"Oh, damn it!"

Apparently, Bossak fell into the toilet and was even scrambling to tie his belt when he slammed the toilet door open. Fortunately, the technical department is full of men, and it doesn't hurt to think about without considering them.

"Boss, there's a big problem from Amilia!"

Bosack walked straight to Orth's computer, quickly understood the question, and his eyebrows immediately furrowed.

"Oh my god, iOS crashes? What's going on? Did the customer explain how he died?"

After three days of work, Bezos already knows what the ISO system is, the full name of Interwork-Operating-System is the Internet operating system, which is the operation and maintenance system developed by Cisco for its network equipment. According to Bossak's explanation, the current network equipment is only routers, but when the product line is extended, the value of this system will be reflected.

In front of him, seeing that the operating system that is the backbone of the spine has a problem, how can this not make Bosak depressed?

He knew very well how important this system was, even without Alice's explanation, these days, he would have realized.

iOS can be thought of as an interconnected hub: a highly intelligent administrator who manages the functions of controlling complex distributed network resources. The user can run the human-machine interface through the command to set the functions of the network device, such as the function preference setting of the network device and the connection port, and the data transmission security management setting between the running network protocol and the network function device.

In short, it is a hardware-decoupled software architecture that can be dynamically upgraded to adapt to changing technologies as network technology continues to evolve. Therefore, the crash encountered today is also a good thing, no product will be flawless, problems can be encountered, and this is even a good opportunity to check and fill in the gaps.

"All the members, don't be busy with anything else, come over for me to think of a way!"

Bosak shouted at the whole room, in fact, the entire technical department is not enough for a dozen people, who doesn't know that there is an old and difficult problem in the customer service department? The minister came down with a voice, and the employees around him all stood up.

"It shouldn't have broken down so easily, there's no way the code chain has such a big vulnerability. ”

"Because you can't use ISO to set it, it crashes the system? This thing itself is very strange, it can't be set, then it just can't be set, how can it crash the system?"

"Is it a combination problem? Because the customer doesn't know how to set it, they just set it up randomly, and when some messy choices come together, it will cause logical errors in the backend code?"

"It's possible, I've made a model, and I've done a combination of all the options in our iOS, and there are ...... How many possibilities are there? I look back at the records, and maybe there are a few combinations that can crash the system!"

For a while, the entire technical department was lively, and Bezos was also infected by the enthusiasm of this discussion and participated in the discussion with his colleagues. However, this was not the case with Bosak, who just paced back and forth in the clearing, thinking about what the accident was all about.

The problem itself is easy to solve, just find the loophole and fill it back, and then explain it to the customer. The point is, is there any inside story behind this accident?

He's a professor and the founder of the company, and he's seen far more problems than these employees who have been on the job for a month at most.

"Could it be that Alice left a loophole in the system? But it certainly doesn't do her any good, but Sandy and I didn't make any changes to the system, so it's reasonable that the suspect is just herself......"

Suddenly, Bezos shouted loudly, disrupting the conversation of the whole room.

Seeing the newcomer who had only been in the company for three days, Bossak felt a little surprised: "Jeff, what do you think?"

Bezos bit his fingers vigorously, he stared at the screen opened by his colleague, and after a moment of silence, he said: "Let the customer service department send a message, I want to see which customer has the problem." ”

A colleague sent an email to the local area network, and in just a few moments, the customer service department downstairs of the Cisco building sent the information up. Everyone immediately came forward to watch, and the name of the customer company was Lucent Technologies.

"Lucent Technologies?"

Bossak frowned, since he was crowned with the word technology, the other party was also a peer in the IT industry. It's a super humiliating thing to have your product out of the way in front of your peers.

"Wait, it's Lucent Technologies in Jasmine Hills, New Jersey!?"

Once again, Bezos' voice dominated the technical department, and he shouted, "It's not going to be Lucent Technologies from Bell Labs, is it!?"

Bossak was a little confused by this voice, but of course he knew the famous name of the inventor of the telephone, Bell: "Bell Labs?

"Leonardo, Lucent Technologies is its partner. ”

Orth also reacted, he had just been staring at the software code, ignoring the name of the company. But now that Bezos reminded him, he also fully reacted, and looked at Posac strangely.

"As an independent laboratory of AT&t, Bell Labs has been engaged in basic research, systems engineering and application development. Lucent...... Since a few years ago, it has been throwing about 10 percent of its sales to Bell Labs every year......"

"But recently, Lucent is also under antitrust investigation!"

This is another colleague, and he answered: "It has been having problems since last year, the local telephone business may be separated, and I heard from friends in the industry that it may have to form several new companies after separation, and it is the time for big changes!"

Having said that, if Bosak can't react anymore, I'm afraid he can directly take the blame and resign: "So, in fact, it's not that our system has a problem, but that the other party actively wants to steal the technology of iOS, so he takes the initiative to hack our system!?"

"Then take the initiative to complain to us and see how we can solve it!"

Bezos said loudly: "This is malicious competition among peers!"

It didn't matter whether it was appropriate or not, and Bossak immediately realized that the current situation was the one that Alice had been emphasizing.

After about a year of Ping An's development, Cisco's competitor finally emerged.

Backed by Bell Labs R&D, Lucent Technologies in Jasmine Hill, New Jersey?

Posack knew he was going to hang up the phone in Los Angeles.