As soon as Su Xuan's words were finished, the 8759 customer service also understood what he meant. Pen | fun | pavilion www. ｂｉｑｕｇｅ。 ｉｎｆｏ

However, I felt a little embarrassed.

During the training, the company told them that if any problems occur when the user disassembles the machine without permission, it is not within the company's after-sales scope, and the customer will bear the consequences privately.

However, it did not say whether the user could pay for it at his own expense and let the company repair it on his behalf.

Some of the rules of the Cosmos Technology Company for employees are very strict, and the customer service section clearly stipulates that when they encounter problems that they cannot solve, they must report to the company, and the users let them wait for the company's reply, and they cannot deal with them according to their own ideas privately.

Obviously, now 8759 customer service has encountered problems that they can't solve.

As a good employee who abides by the company's discipline, the 8759 customer paused and replied to Su Xuan: "I'm really sorry, Mr. Su, there is no precedent for this at present, and the company has no regulations in this regard." Therefore, I can't answer this question for the time being, I will help you to feedback this question you raised to the company's commissioner, and ask Mr. Su to keep the phone open and wait patiently for our company's callback!

Su Xuan nodded helplessly and agreed: "Okay!"

In the office of the CEO of Cosmos Technologies.

Zhang Lei was busy with the documents in his hand, and at this moment, the phone of the landline rang.

Being disturbed so suddenly, Zhang Lei frowned, but he still pressed the speakerphone on the phone.

"Mr. Zhang, I'm Shangguan Miaomiao. ”

"Well, what's the problem?"

"That's right, Mr. Zhang, our customer service here received a call from a customer, saying that it was disassembled without permission, which caused the product to be damaged and unusable. ”

"Hasn't this problem been said? And before placing an order in our company's mall, there is also a pop-up agreement box, which clearly indicates that the problem caused by disassembling the machine without permission will be at your own risk! If you receive such a call again, your customer service will reply to them like this! Those who want to make trouble, don't worry about them!"

"No, Mr. Zhang, it's not that this customer wants to make trouble, but he proposed to pay for the maintenance himself, and let our company help him repair it. This company didn't have a clear rule before, and I can't make up my mind here, so I'll ask you. ”

"I see! I really haven't thought about this before, you wait a minute, let me ask what Liu Dong means. ”

"Okay!"

After hanging up the phone and pondering for a while, Zhang Lei took out his mobile phone and asked the artificial intelligence in the mobile phone to call Liu Haoyu.

The top floor of the R&D department!

Liu Haoyu's office.

is lying on the sofa, worried about Aunt Wang's disappearance.

Suddenly seeing Zhang Lei's call, Liu Haoyu swept away the thoughts in his heart and connected the phone.

"Mr. Zhang, what's the matter?"

Zhang Lei said directly to the point: "Chairman Liu, the customer service department received a call from a customer, because the product self-destruction device was activated due to the unauthorized disassembly, and now it is unusable. What this customer means is that he wants to pay for the repair himself, so let's fix it. So, why don't I ask what you mean?"

Listening to Zhang Lei's general statement, Liu Haoyu nodded, knowing in his heart.

Oh, this has just been sold, and some people dismantle the machine without permission despite the agreement, and they are really good at playing!

The most important thing is to be able to make such a request, which should be an ordinary user.

If it is those companies in other peers, or some people with bad intentions, such as the military, after disassembling the machine without permission, even if there is a problem, they will not make this phone call to make such a request

From this, it can be inferred that this customer is definitely an ordinary user who is full of curiosity.

After thinking for a while, Liu Haoyu made up his mind in his heart, and said directly to Zhang Lei: "He actually wants to pay for it himself and let us repair it, that's okay!

You ask the customer service department to reply to the user, you can pay for our own repair, the maintenance cost is 3999, only limited to the damage caused by the disassembly of the machine without permission, if there is other damage, the repair cost will be recovered.

Let him send the product back, diagnose it first, and then pay the repair fee on our universe mall, and finally repair it and send it back!"

"Mr. Zhang, just do what I say!"

Liu Haoyu finally finished talking about this chase, and Zhang Lei on the other side of the phone was already dumbfounded!

I couldn't help muttering in my heart: Liu Dong is really still the same pit as always, but the product self-destruction caused by the maintenance of the private dismantling of the machine is actually 3999, which is really a bit of a pit!

However, Zhang Lei actually knows in his heart that the disassembly of the product without permission will cause a self-destruct device, which is not a joke, but will really self-destruct.

It's just that what is destroyed are some important components inside, and it is also the core component of the 3D holographic projector.

The reason for this is also to prevent the product from being cracked and used by others after it is sold.

Seeing that Zhang Lei didn't speak for a long time, Liu Haoyu asked with some confusion: "Mr. Zhang, are you still there?"

A word woke up Zhang Lei, who was distracted, came back to his senses, and hurriedly replied with a smile: "I'm here, I was thinking just now, why are you still so pitted!"

Liu Haoyu said: "Come on, if there is nothing else, I'll hang up first! Don't forget to arrange according to what I just said." ”

"Okay, I know, don't worry!"

As soon as the phone was hung up, Zhang Lei called Shangguan Miaomiao what Liu Haoyu said.

Then, don't bother to pay attention to it!

Shangguan Miaomiao, listening to Zhang Lei's words, was also a little stunned.

I was shocked by the chairman's black heart!

3999 Ah!

It's just a repair, although it is a core component, but the price seems to be a bit too pitiful!

Alas, but who let these people, who have nothing to do and don't listen to the persuasion of the agreement, and disassemble the machine without permission!

They only deserve it!

"Forget it, what's wrong with him, just do your own thing, these inexplicable things are not my responsibility. ”

Shaking her head, Shangguan Miaomiao put aside many thoughts in her heart.

Shangguan Miaomiao's desk has two landlines, one is used internally by the company, and the other is the customer service phone. It's just that usually, calls coming in from outside will not be transferred to her phone.

Only when some of the following problems that cannot be solved by customer service are fed back to her, Shangguan Miaomiao will use this phone to call users and solve customer problems.

Soon, Shangguan Miaomiao called according to Su Xuan's mobile phone number.

Su Xuan, who had waited for only ten minutes, found that Cosmos Technology had already called back, and he was overjoyed.

I thought happily: I didn't expect this Cosmos Technology Company to be quite efficient in handling things!

(To be continued.) )