"Well, since everyone is not optimistic about the name "Shushan", I have an idea. Zhang Lexing glanced at Lu Yongcheng and the others around him, and said with a smile: "Since this is the first online game we have developed, it is better to call it "Legend". ”

"Legend?" Lu Yongcheng muttered to himself, while thinking in his heart how much "Legend" has to do with the online game that is about to do beta testing.

"Legend!" Xu Ziqian and Zhao Chang, out of the instinct of marketing, keenly found that the name "Legend" is obviously louder than "Shushan", and even the propaganda slogan is easy to hook with "Legend", for example, you can use "Fengyun Network, Legend is opened" to do publicity, and the faces of the two immediately showed a look of approval.

"Legendary. Zhou Haoxuan's face showed a look of surprise, he didn't expect his boss to think of a pretty good name casually, no wonder he was a senior game producer, thinking of this, his face slowly changed from surprise to admiration.

"Alright, alright. Zhang Lexing clapped his hands, interrupted the contemplation of Lu Yongcheng and the others, and said with a smile: "Name or something, you can think about it slowly, let me see what you are developing the game now." ”

"Okay, boss. Lu Yongcheng nodded in agreement, and then made a gesture of please: "Please come with me." ”

Lu Yongcheng led the way in front of the head, and Zhang Lexing and others followed him to the front of a workbench. The solid black workbench looks solid, with a few greenery plants on the surrounding frame, and a few small game posters pasted on the partition of the workbench, interspersed with what appears to be private photographs. On the slightly messy countertop is a Dell P1110 Trilon tube 21-inch monitor, this thing Zhang Lexing was greedy for a long time before he was reborn, and then it was dragged until 20 It took more than 2000 oceans to get a second-hand home, but it is obvious that this one in front of me will never be second-hand.

Lu Yongcheng stretched out his hand and pressed the power switch of the computer host standing next to the Dell P1110, with the sound of "Di ~", the system self-test screen appeared on the Dell P1110, and it didn't take long for the familiar desktop to appear on the screen again. Lu Yongcheng moved the mouse and quickly clicked on a certain beauty icon on the desktop, and soon the computer screen turned black. Slowly rolling out from the right side of the screen, a red letter "O" stopped in the center of the picture, and then a bouncing red letter "G" jumped out from the right, accidentally hitting the letter "O" on the body, and then the letter "G" took two steps back, and a red "&" mark fell from the sky, just in the middle of the letter "O" and the letter "G", and a workshop logo "O&G" appeared in the center of the screen.

As the red "O&G" logo gradually faded, the logo of Fengyun Network, Fengyun Interactive and Fengyun Holdings appeared on the screen, and then a vast starry sky appeared on the screen, accompanied by a synchronized voice of a vicissitudes of life: "In the vast universe, the number of stars in the Ganges is unpredictable and endless. Legend has it that since ancient times, there have been countless people with great wisdom in the world, who have spent their lives practicing the way to become immortals, hoping to penetrate the eternal mysteries of heaven and earth and achieve the realm of unity between heaven and man......

In the southwest of Middle-earth, there are mountains for Shu, the mountains are undulating, the sea of clouds is rolling and rushing, and the aura between heaven and earth gathers between the rivers and mountains. Legend has it that in the Spring and Autumn Period, there are immortal strange people in the mountains who can absorb the aura of the mountains, break through the bodies of mortals and fly with swords, and even chase the wind and the moon and gallop in the sea of stars......"

With the commentary of the male voice, the picture on the screen changed from the starry sky to the mountains flying in the sea of clouds, several cranes were flying leisurely in the air, and suddenly a figure stood on a simple long sword and cut through the sky, as if it was about to pierce the screen and come out, two large characters written with a brush "Shushan" slowly appeared in the center of the screen, and the whole background also faded into ink.

After the opening animation passed, a login screen appeared from the bottom of the screen, Lu Yongcheng quickly entered the account and password, pressed the login button, and then did not choose a ready-made character, but chose a new character. The screen of the character creation appeared on the screen again, and Lu Yongcheng explained while making a choice: "Boss, look, this is the picture of the new character. We originally planned to make it similar to "The Sims", where the player can customize the character image, but considering the current network environment, the system load of customizing the character is too large, so we changed to the current way of template selection. They are sword immortals, knights, and magicians, representing the three camps of goodness, neutrality, and evil, and you can choose between two styles......

Zhang Lexing nodded after listening to it, this "sword fairy, knight, magician" or something can be compared with the Taoist priest, warrior, and mage in "Legend", it seems that maybe the introduction of the MMORPG system that he said at the beginning played a role.

Lu Yongcheng casually chose a chivalrous man, the gender is naturally male, and then casually lost a name, pressed the "submit" button, and the new character was successfully created, and then the newly created character was selected, and the "start game" button was pressed, and as soon as the screen went black, the male chivalrous man he created appeared in the middle of the screen, standing in place and looking left and right.

"Boss, this is the novice village you talked about at the beginning, which is specially used to upgrade the level of newcomers. This part is carried by the novice village module in the server, in order to avoid newcomers from piling up, we set the maximum number of people allowed in each novice village to accommodate 200 people, and designed five places to adapt to the different levels of character leveling at level 1~10, new players will randomly appear in the novice village numbered 1~5 when logging in, once the number exceeds 1000 people, a new novice village will be automatically added. Lu Yongcheng controlled his male knight while wandering around the empty novice village, while explaining: "Take the knight as an example, there are three directions for development in the game, one is to use a knife, the pursuit of the strongest attack power, the second is to use a sword, pay attention to balanced strength, especially defensive ability, and the third is to use a bow and arrow, which plays a long-range attack ability." There are also various NPCs and NPC shops in the Starter Village, which can provide new players with game guidance on how to choose their own development direction, as well as a beginner training ground for knives, swords, and bows, as well as various supplies including blood tonic potions, weapons and equipment, etc......"

Lu Yongcheng operated the male knight to go around in the novice village, replaced with a single knife used by beginners, and after cutting wood in the primary training ground for a while, he rushed out of the novice village like a wolf and a tiger, killing the pheasants and crazy monkeys wandering around outside the village, and quickly raised the level to level 3, and then did not continue to fight monsters, but called up a small window, quickly entered a piece of code, and the body of the character he controlled rose one after another white light representing the upgrade, and the level quickly rose to level 10.

Zhang Lexing frowned and asked, "Your cheat code should have been blocked in the official version!"

"Hmm. Lu Yongcheng nodded and said: "Yes, boss, this is a debugging version that we use ourselves, so it can be so convenient, in the official version, we have cut the code part of the cheat code, and we have done a few checks before the official delivery, so there will be no problem." ”

Zhang Lexing has heard a lot of bugs in online games, such as swiping money and copying equipment, and even many online games will be on this, so he specially explained: "Well, I hope so." Online games are not as good as single-player games, once you can modify the level and create items through cheat codes or other means, it will be almost a devastating blow to the game, you must be cautious. ”

"Boss, please rest assured, I heard you introduce the difference between online games and stand-alone games, and introduced the places that may cause vulnerabilities in online games, we are very careful when developing this game, all data processing is done on the server, and the server and the client are also exchanged data through sealed packages, only the final screen display is handled by the client, and it has also been repeatedly tested many times, I believe that the vulnerabilities are very few. ”

After explaining, Lu Yongcheng operated his sword-wielding knight to run back to the novice village, and after taking a turn in the center of the village, he stopped in front of an NPC named "Guide to the Village". He clicked on the "Exit Guide" with the mouse, and a new dialog box popped up on the screen, which read, "...... Aha, dear friends, it seems that you are tired of staying in the novice village, but after leaving the village, you will face more risky challenges, are you ready to ......", there are two options in the lower part of the dialog box, one is "I have thought it through, please take me away", and the other is "I haven't bought all the medicines, I have to think again".

Lu Yongcheng stopped at this time, turned sideways and introduced: "Boss, now that the character level has reached level 10, it is no longer possible to gain experience in the novice village, and you must be teleported to the new map through this 'village guide'." We had previously considered embedding the Starter Village on the entire world map, and even considered seamless map stitching technology, but the current network environment is not possible. According to the survey, although many places claim to support 56K modem access, but in fact it can only reach 33.6Kbps, and sometimes even as low as 26.6Kbps, which cannot support overly large maps at all, and can only use relatively small regional maps and use the method of block loading to adapt to the current network environment. In fact, even the main map is divided into nine areas, plus fifteen subsidiary maps, although the map needs to be reloaded between many areas, but the area that players can move around is still very large......"

While speaking, Lu Yongcheng clicked on the option of "I have thought it through, please take me away" in the dialog box with his mouse, and a burst of white light flashed, and a knight with a knife appeared on a new map, and near it was a city gate called Yue Wang. Lu Yongcheng continued to explain while controlling the knight with a knife to wander around the city: " Boss,In the current network environment,The number of users that a server group can carry is about 2000~3000 people,And our map capacity is designed according to the scale of 20,000 people,Before the server and network environment can carry more people,The current map is enough for players to have enough places to experience,We have also made reasonable plans for the distribution of monsters on the map,Under normal circumstances, there will be no players getting together,I believe that the probability of the meaningless PK phenomenon will be relatively low......"

The relationship between this map planning and the PK phenomenon mentioned by Lu Yongcheng was mentioned by Zhang Lexing when he first popularized MMORPG knowledge, but he didn't expect them to remember it quite clearly. Zhang Lexing remembers that the "Legend" from South Korea was originally popular because of the refreshing PK, but after a long time, it made many people feel bored because of the monotonous content and simple map, and it is normal to think about it, although PK is very cool, but if you PK the same person in the same place every day, once or twice is interesting, a month or two is okay, it has been like this for a few years, it is estimated that it is not boring to leave, it can only be numb to stay.

Zhang Lexing asked Lu Yongcheng and others to develop "Legend" in order to increase the attractiveness of the game and enrich the gameplay of the game, and did not give up the PK in the game. In addition to setting up safe zones in cities and villages, there are also many places where PK can be conducted, including arenas for competitions, castle attack and defense battles in the form of large-scale battles, and unlimited PK areas in some fields. Of course, that kind of unprovoked PK will be punished, and it will not be just a light treatment of the red name, once the situation is serious, an official wanted warrant will even be issued, and there will be a situation where the pursuit team appears.

Zhang Lexing thought of a key question again, so he turned to Zhou Haoxuan, who was in charge of operations, and asked, "Is your customer service team ready?"

Zhou Haoxuan said with a confident face: "Boss, please rest assured, after years of operation of "Network Genesis", we have cultivated a professional customer service team. In order to do a good job in this beta test, we have also prepared a customer service team of 50 people, which will definitely be able to serve players well. Once we're fully operational, we'll be increasing the size of our customer service staff to handle all kinds of issues that players have with the game. ”

For the customer service staff of online games, Zhang Lexing is still a little confident, at least compared to other domestic companies when they still don't know whether the game customer service should be GM or G or what, they have been able to correctly position the game customer service, although for a long time, GM is a synonym for game customer service, in fact, this is a beautiful misunderstanding. In the Mud era, in addition to the gods who set up mud servers, there was also a group of guys called wizards, whose job was to help the gods manage the Mud game, they could make the rules in the game (of course, they couldn't jump out of the big framework prescribed by the gods), they could modify the game area, NPCs are created to manage and maintain parts of the game's code, to fix bugs in the game (and sometimes bugs are often caused by them), and they are the people who directly face the gamers, known as the GM (Game Manager).

The game customer service is different from the Mud wizard, although it will be misunderstood by many people as the GM, but in fact, their permissions are very low, in addition to being able to wear a style equipment given by others to hang out in the game, there may be a little more teleportation, stealth and other spells, more often the game customer service is just a listener and conveyor. They can't see the source code of the game, they can't modify the game, they can't create NPCs, they can't conjure up equipment out of nothing, and things like card numbers and bugs are beyond their knowledge.

In fact, in essence, game customer service is the most basic level of the service system, which can basically only complete the collection of opinions, and most of the processing work must be handed over to other departments to be responsible. But that doesn't mean that game customer service is a dispensable department, because they are directly facing players, they can often have a big impact on players, and even affect the perception of the game company. A so-called quite successful game company,It is said to be equipped with the largest customer service team in the industry,More than 100 people,But it's such a company,In the mouth of many players, there is only disgust,Some people still want it to simply fall out,Even when there is a private server,Some players also give up the regular official server and run to the field。

Although game customer service may only be one of the reasons, it can also be seen that the attitude of game customer service towards players will have a great impact on the operating online game and the operating company. Therefore, from a long time ago, Zhang Lexing has begun to arrange the training of game customer service, let them participate in the domestic operation of "Network Genesis", provide them with the opportunity to study and train overseas, and from the beginning they have positioned them as player service providers, and pay great attention to character quality and psychological quality in the selection of personnel, and attach great importance to the cultivation of professional quality and work ability during the training. In order to prevent the game customer service from being too stressed, they are also arranged with professional psychological counseling, venting rooms, and the best salary level and development space in the industry.

Zhang Lexing remembers that a successful person in the service industry said, "If you want to make customers satisfied, you first need to make your employees satisfied, without worries", and he felt that this was very reasonable. Single-player gamers enjoy more of the game itself, but in the era of online games, the quality of the game itself is important, but the service is more important. If the player has worked hard to raise the level and put on very good equipment, but the number is stolen, if the player finally plays a superb piece of equipment, and when he comes up again offline, he encounters a pullback, their mood can be imagined, but after reporting the problem to the game customer service, all they get is dragging and kicking the ball, and no matter how good-tempered people are, they will probably be angry. In this case, even if your game is as successful as the Korean version of Legends, and even if the quality catches up with World of Warcraft, there are probably not many players who are willing to stay and continue to be angry.

According to Zhang Lexing's concept, after completing the beta test, "Legend" should take the road of perfect service, under the premise of ensuring the quality of the game (in fact, in this era of very general network environment, limited by network speed, it is often necessary to make trade-offs in terms of game screen fineness and game latency), through the most intimate service to let players get the best game experience, including in and out of the game.

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