Chapter 19: No. 1 and No. 2
"At noon today, there was a consumer dispute in the head office of the famous hot pot chain in our city, Sichuan Xiangguo, several consumers clashed with the hot pot restaurant, and the scene was a mess. Pen @ fun @ pavilion wWw. ļ½ļ½ļ½Uļ½Eć ļ½ļ½ļ½ļ½
At present, the two parties have been brought back by the public security organs for investigation, according to people familiar with the matter, the cause of the dispute is because consumers feel unwell after eating hot pot, now we interview the parties on both sides......"
In the background of the TV camera, there is a smashed private seat, and there is a person in a suit in the center of the picture, who is the lobby manager of the main store of Sichuan flavor incense pot.
"I don't know why this happened, the waiter came to tell me that a few guests were not satisfied with the meal, and they had to see me, our store has always adhered to the principle of customer first, so I went to see it, and politely asked them if they needed help, who knew that they didn't say a word, the other party started to lift the table, and hit me and our service staff. ā
"And why do you think that?"
"They said there was something wrong with our hot pot and we had a stomach problem after eating it. How is this possible, our Sichuan-style fragrant pot has been open in Hangzhou for almost ten years, and there are several branches, and there has never been a situation of eating a bad stomach. Of course, hot pot is a spicy and greasy food, and people have different physiques, and it is normal for some people to have an upset stomach after eating. Personally, I think that the other party may be an idle person in society, who is deliberately here to make trouble, and does not want to pay, so he takes the opportunity to blackmail a ......sum of money," the lobby manager said angrily.
"Well, after listening to what the merchant said, let's interview the consumer again. ā
The program was edited, and the camera shook and came to the interrogation room of the police station.
The interviewee was a young man in his twenties who looked sleek.
"Hello reporter, my surname is Mao, and my friends call me Xiaomao. ā
"Hello Xiaomao, why do you fight so much, according to the merchant, is it because you don't want to pay the bill and deliberately find fault?" the reporter asked.
"He is talking nonsense!"
Xiao Mao was even more angry: "Today is to pick up the wind for a friend, just after eating, that friend began to have stomach trouble, and then I also had stomach trouble, we ran to the toilet seven or eight times, and that friend went to the hospital." I thought there must be something wrong with their hot pot, and asked the lobby manager, but he refused to admit it, and we said that we took the hot pot to test, and he resolutely refused to let it, saying that the order could be waived, but the hot pot should never be taken away for testing. Isn't that strange, you say? ā
"So there was a physical altercation?"
"Yes. Xiao Mao bowed his head and admitted: "We drank some wine, and we were a little impulsive, but they also did it......"
"Ladies and gentlemen, this is how the whole thing happened, after passing the education of the police comrades in the police station, both sides realized their mistakes, took their own responsibilities, and promised not to use radical means to defend their rights in the future. But what is the reason for Xiao Mao and his friends to suddenly have diarrhea?
We asked the Sichuan flavor pot operator if we could take out a hot pot sample and send it to the relevant agency for inspection, and the other party expressed our willingness to cooperate. What is the truth, please stay tuned at the same time tomorrow......"
ā¦ā¦
Turning off the TV, Cao Dapeng let out a long sigh.
It's really rainy, Zhao Zejun's matter hasn't been solved, and the hot pot restaurant almost has a big problem.
The contradiction with Zhao Zejun is to fight for a breath and give face, and if the problem of the hot pot restaurant is not handled well, it will be troublesome and will directly affect his business.
Due to the uproar in the country in the early stage, food safety has been put on the agenda and has become the focus of national attention, and governments at all levels attach great importance to it.
Rushing to the forefront of this storm, if you are a little careless, you can't lose money and rectify it, and you can close the store if you don't get it right.
Is the soup and oil in the Sichuan-style fragrant pot greasy?
Of course!
Not only is the Sichuan flavor fragrant pot greasy, as far as Cao Dapeng knows, almost every small and medium-sized private enterprise in the catering industry has a greasy.
It's been a hard time to do business these days.
The competition is big, and there are four hot pots on this street alone, and the daily expenses such as staff salaries, water and electricity, are also rising year by year, and taxes have to be paid......
Do business honestly and don't play greasy, how can you make money?
Earn is also to make a few small bucks.
In fact, many shady means are unspoken rules in the industry. For example, users do not issue invoices after dining, falsely report expenses, etc., which can avoid some taxes, and use all kinds of gutter oil to mix it up and pass it off as high-grade food oil, which tastes fragrant and can also save costs......
In every link of production and operation, there is a little bit of greasy, and together, it is a very considerable number, and this is how the pure profit comes.
It's not that there haven't been cases of consumers eating bad stomachs before, but as they explained, hot pot is a spicy and greasy food, and it's normal to have a bad stomach after eating.
I didn't expect to meet a group of local thugs today!
These gangsters can stir up three points if they ignore it, and they are even more unforgiving, Cao Dapeng feels that it is likely that the other party wants to take advantage of this incident to knock on the hot pot restaurant.
His response was also very fast, on the one hand, he called the police, first detained these people, so as not to cause extraneous branches, and after the conflict with Zhao Zejun was resolved, it was not too late to deal with this matter slowly.
On the other hand, he had long been prepared for the occurrence of today's situation, and had a set of preparations.
In the back kitchen, there are a few regular seasoning oils of good quality. Today, the reporter asked for testing, and it was these qualified oils that the hot pot restaurant gave to the other party, not only could not find any problems, but could help the hot pot restaurant correct its name on TV.
He leaned back in his chair and thought over the whole thing again, and it looked like it should have been handled perfectly.
But I still feel that something is not right.
How to put it, the response of the provincial Taiwan seems to be too fast.
Generally, livelihood programs are recorded a few days in advance and then broadcast.
Not long after the fight in the hot pot restaurant today, people from the TV station came, as if they were waiting at the door.
This can also explain the fact that someone is providing news leads.
But the fight at noon, the TV interview in the afternoon, and the broadcast program in the evening are amazingly efficient, which is too abnormal.
Is it because food safety has been the focus recently, so the TV station has accelerated its speed?
"It can't be that someone is targeting me, right?" Cao Dapeng's eyes rolled, a little puzzled.
After so many years of doing business, I have made relationships, and I have offended many people, and it is impossible to say that there are no enemies.
Not to mention anything else, just a few other hot pot restaurants on this street are hoping that the Sichuan-style fragrant pot will be unlucky and close down.
He didn't think of Zhao Zejun for the first time, the other party is still in detention, no matter how awesome he is, it is impossible to know that he has gutter oil at home, he is not from the catering industry, besides, those gangsters are all locals, and they don't seem to have anything to do with Zhao Zejun.
You still have to be careful, don't let people stab you in the back and don't know.
Cao Dapeng flipped out his phone book and called a friend in Hangcheng TV, asking the other party to help inquire.
As a caterer, Cao Dapeng has a very limited relationship with the TV station, this friend is just a small leader of a food program group in the city, and he is a general friend, although he promised to help inquire, but he may not be too attentive, and he didn't reply to the letter after a whole day.
The next day, before the broadcast time of the program, Cao Dapeng was already in front of the TV.
Time passed little by little, and the news program arrived as scheduled.
"Hello audience, today we continue yesterday's topic and follow up on the hot pot oil problem. Now we are testing the hot pot oil of Sichuan flavor fragrant pot in the health food inspection laboratory of the Provincial Health Bureau, and the director of the laboratory is responsible for testing......"
The camera shows a woman in a white lab coat who looks like a doctor, and in front of her is a large laboratory table, on which are placed various test tubes, test strips and other testing tools and instruments.
"Then let's test the No. 1 sample sent by the Sichuan flavor incense pot first......"
Two large test tubes are placed side by side on the laboratory bench, with two labels of 'No. 1' and 'No. 2' respectively, and on the surface, the liquid inside is viscous and turbid, similar to ordinary hot pot soup stock, and it is impossible to see whether it is toxic by the naked eye alone.
Director He of the laboratory took samples from sample No. 1 and dropped them on several test strips, explaining the purpose of each test strip, and then using special instruments to analyze the composition of sample No. 1.
"Finally, we can conclude that the main ingredients of sample No. 1 are edible oil and water, which meet the relevant national health standards and should not cause direct harm to humans. ā
"Will that cause diarrhea from eating sample 1?"
"Theoretically, no, but people's physique is different, and there are many causes of diarrhea, so it cannot be 100% ruled out. However, all of the indicators in sample 1 are qualified. Director He said.
Seeing this, Cao Dapeng breathed a sigh of relief, but couldn't help but look at the 'No. 2' on the side.
And what's going on with this sample No. 2?
Is it necessary to divide the samples sent for testing into two parts? Or is it a comparison with a problematic sample?
"Okay, then next, let's ask Director He to test the No. 2 sample in the same way. This sample number two ......"
The reporter deliberately paused and revealed the truth: "It was provided by a consumer who went to the hospital with diarrhea that day, and it is said that it was the hot pot soup they ate that day. ā
Hearing this, Cao Dapeng's face changed dramatically!
On TV, testing has begun, and the detection method is the same as before, but the results are very different.
The color of each test strip is completely different from the first time!
After the expert's explanation of the role of the test strips just now, the average audience already knows what these test strip values mean!
The second sample, each test, seriously exceeded the relevant national food safety standards!
The most one, even exceeding the standard by as much as 285 times!
Cao Dapeng's heart jumped wildly, and he grabbed the phone suddenly: "Hey, I'm Cao Dapeng, immediately pour me all the land oil in the back hall! No matter how much, immediately go buy regular edible oil, and from today onwards, suspend the purchase of low-priced oil from those oil dealers......"
At this time, Director He of the TV Inspection Center gave a conclusion on the quality of the second oil.