Pan Xiaoyue inspected the KTV for a week, and she was not too enthusiastic about the current hot business, she was born in a businessman's family, and her father started a hotel chain supermarket, and she has long been used to seeing this kind of scene. Pen ~ fun ~ pavilion www.biquge.info

Yan Tao knew that he could get more useful suggestions for the development of KTV from Pan Xiaoyue, so after Pan Xiaoyue saw the business situation of KTV, he pulled Pan Xiaoyue into a university town to study, which is a leisure place for college students to study and rest, because the seats in the classroom and library in the university are tight, and college students have the habit of occupying seats, some students can't find a quiet place to study, so someone opened this kind of study outside the school.

Yan Tao asked for a closed private room, sat opposite Pan Xiaoyue, and asked for a pot of jasmine tea.

The two of them took a cup of fragrant jasmine tea and began to discuss the future business direction of KTV.

"In fact, the service industry, if you want to go further, you have to create service value, what is service value, is to make others feel that they come to you to consume, and the service they get exceeds their expectations, so that they feel that they are worth the money, or reduce it a little, at least you should not let the other party down." Pan Xiaoyue incarnated as an economics expert at this time and talked eloquently.

"Well, that's right, the value of service." Yan Tao nodded, he has been memorizing some relevant knowledge recently, and there are many theories in his mind, as soon as Pan Xiaoyue said it, he found theoretical confirmation in his mind.

"Therefore, in order not to disappoint customers, or to pursue a little higher and make customers satisfied, we must start from several aspects, first, infrastructure. I think you have done a good job in this regard, the initial investment is also relatively large, and the supporting facilities of KTV are very advanced, which is not bad compared with other casinos in the same industry in Los Angeles. Second, safety, come to KTV to entertain, ensure the safety of customers, and create a safe and comfortable consumption environment for customers. This requires not only adequate security personnel, but also ensuring the quality of security personnel so that they do not collide with customers when controlling emergencies. At the same time, you also need to communicate with the local police station and establish a cooperative relationship between the police and the public, which can save you some trouble. Third, personnel service, to put it bluntly, is to improve the quality of employees and improve their service quality. ”

……

Pan Xiaoyue spoke at length, and Yan Tao listened carefully.

I didn't see it before, but now I find out that Pan Xiaoyue's graduate education is indeed not fooling.

In the past, Yan Tao only thought that she was a sexy and cute big sister, but now she finds out that she is still a female intellectual with theory and logic.

After listening to Pan Xiaoyue's words, Yan Tao wanted to ask Pan Xiaoyue to come to KTV as the general manager and let her manage it, but after thinking about it, as the daughter of a rich family, her father has a hundred million industries waiting for her to inherit, but looking at Pan Xiaoyue's meaning, it seems that she is not much interested in her father's inheritance, but just concentrates on academics and doctorates.

I am afraid that my little assets will not be able to make Pan Xiaoyue tempted, if she is really forced to work for herself, it may also have an impact on the current intimate relationship between the two.

So after thinking about it, Yan Tao didn't speak.

After the two drank tea, they sat in the study bar for a while, chatting about their recent life, and Pan Xiaoyue mentioned her experience of returning to Yanjing this time.

She returned to Yanjing this time because her family arranged a blind date for her.

Speaking of blind dates, she had a wry smile on her face. Her current age is indeed not small in the eyes of her family, and Pan Zhiyuan only has a daughter like her, but the daughter does not seem to show any interest in the family industry, Pan Zhiyuan pinned his hopes on his future son-in-law, hoping to find a filial and capable half son to take charge of the family business.

Therefore, Pan Zhiyuan has always been very concerned about Pan Xiaoyue's marriage, and of course Pan Xiaoyue's mother is even more concerned about this.

So in the past two years, the Pan family has been looking for a wishful husband for Pan Xiaoyue.

But Pan Xiaoyue is a very independent woman, she broke away from the circle of the rich second generation and the second generation of politics in Yanjing very early, and she doesn't have much affection for that circle, because she has seen too many arrogant and shameless characters like Lin Dongqiang, although there are also some high-quality people, but it is difficult for her to identify with the people in that circle if she is not in that circle.

And the characters introduced to her by the Pan family are basically not out of that circle, so the two families have gone on blind dates a lot, but none of them have succeeded.

Pan Xiaoyue became a little helpless when she said this.

Yan Tao didn't know how to help her, after all, he was just a high school student.

However, Yan Tao still said jokingly: "Sister Yue, you don't have to be worried, wait for me for a few more years, when I grow up, when I become famous, I will go to your house to propose marriage, and block those boring blind dates for you." ”

Pan Xiaoyue almost squirted out a sip of tea, and scolded with a smile: "Little brat, if I wait for you to grow up, you will become an exterminator long ago." ”

"If you really can't wait that long, just wait for another two years, and wait until I am admitted to university......" Before Yan Tao finished speaking, Pan Xiaoyue's fist had already stretched out.

"The tea is almost over, it's time to go." Yan Tao hurriedly got up and fled.

Anyway, Pan Xiaoyue's words did benefit Yan Tao a lot.

It's the third day of KTV business, and the marketing activities in the early stage are about to end, and the next step will be regular.

How to keep KTV performing, the service quality problem raised by Pan Xiaoyue is the direction of Yantao's efforts.

After the third day of business, Yan Tao called the management for a meeting.

He emphasized only two words, service, service, service.

Do a good job. Around these two words, Yan Tao also made requirements for all aspects of KTV, and also asked Zheng Hui to formulate a set of management systems for employees, from grooming to polite language, as well as the process of dealing with emergencies, there must be detailed regulations.

At the same time, Yan Tao personally held a small meeting with Wang Bingqiang and a few security guards, these people were all selected by Wang Bingqiang from his original followers, and they actually had a lot of ruffians on their bodies.

Yan Tao wanted to train them, of course, he handed over the training to Zheng Hui, but before Zheng Hui trained, Yan Tao had to beat them first.

And for these people, they don't leave KTV now, because the job here is stable, the salary is not low, and some people miss meeting a lot of beautiful female students here every day, and think it's a very good job.

So when Yan Tao held a meeting with them, his tone was very tough, they must be honest in the next training, and they can't bring the original habits to KTV, otherwise Yan Tao will unceremoniously let them get out.

Wang Bingqiang is completely on Yan Tao's side, because he is now also undergoing a metamorphosis, reaching people who he couldn't reach before, and more importantly, he likes a female employee in the listed KTV.

He now understands a truth, following the words, he may have a good future.

After the meeting, Yan Tao took a taxi home.

He was thinking about whether to buy a car, because he often came home from the university town very late late, and it was not easy to take a taxi near the university town, not to mention that the taxi driver was very expensive, obviously slaughtering Yan Tao as an ignorant college student.