It's November 10th. Pen | fun | pavilion www. ｂｉｑｕｇｅ。 ｉｎｆｏ

The annual Double 11 is coming.

Liu Su'an's house building is in full swing.

Although the sound of building the house was noisy, Liu Su'an in the bungalow was not affected in any way, and arranged the work intensively.

He has been working day and night every day, making all kinds of goods, trying to ensure that the goods are sufficient, Double 11 is just the beginning, he firmly believes that victory is the one who is ready for the moment.

Due to the large number of goods, Liu Suan's room was also occupied a part of the space to store the goods.

He had already arranged for Mu Xiaobei to work overtime until 1 o'clock in the morning on the 10th and 11th, while Zheng Yun had started working overtime a few days earlier.

Many goods are packaged and sorted in advance, and they can be shipped directly as long as the order is pasted, of course, this overtime pay is indispensable.

Mu Xiaobei and Zheng Yun both thought that during Double 11, there would be activities in the store that would be arranged like this.

Everything is ready, just wait for the double 11 to arrive at 0:00.

"Boss, it's Double 11 in the evening, do we have any activities?

Zheng Yun said as he pulled the tape and wrapped a cardboard box tightly.

After this period of training, Zheng Yun's packing skills have become better and better.

"Nope. Liu Suan lowered his head and operated on the CNC table in quantity and earnestly.

Zheng Yun looked at him curiously, and said regretfully: "Isn't that much less competitive!Tmall stores are all 5% off, other Taobao stores are also discounting, and there are red envelopes to cash, full of reductions, and lotteries, etc., anyway, there are a lot of tricks, we don't have any activities, is this good?"

"We are a boutique product, and all goods are at a fixed price. Liu Suan said lightly.

"Boss, we can also raise the price first and then discount! I see other stores doing the same, and we can follow suit." ”

Zheng Yun felt that his suggestion was very reliable, and he felt that it was wise to go with the flow, otherwise he would really become a fool in the eyes of others.

"What is the most important thing in doing business? It is integrity, I will never do anything to deceive consumers, I would rather not participate in the event, and I would not inflate the price and then discount. ”

However, Liu Suan feels that business integrity must come first, and he must stick to his own position.

Only when a brand establishes a good reputation in the hearts of consumers can it be more conducive to the development of the brand.

"Oh!" Zheng Yun nodded, although he felt that his words made sense, but in the eyes of people without foresight, this kind of behavior was stupid.

"Work hard and treat it with a normal heart. ”

Liu Suan smiled, Double 11 is like a preview match for the Double 12 game, he looks calm on the surface, but in fact, he is already uneasy in his heart.

The buyers' QQ group is already boiling, and everyone's sense of expectation for Double 11 is still very strong.

The lollipop is naturally sweet in my heart: [Double 11 is coming, is everyone's shopping cart full?]

If you have willfulness, you will be short of money: [I added all the items I wanted to buy to my shopping cart a month ago, and I waited for the early morning to start grabbing.] ]

[Haha!The task of Double 11 is to buy, buy, buy, and the task after Double 11 is to wait for the package at home and unpack it. ]

I'm redundant: [No trading, no killing!] After Double 11, the sad courier is going to die of exhaustion!]

Cute since childhood: [Why didn't the boss make any noise at all??Isn't there any activity in the Double 11 store??, I haven't seen the boss new.] ]

Muzi Beauty: [Yes, I'm still waiting for the new product, it's going to be winter, why don't you keep me warm, do you want me to wear a cheongsam in winter?]

Shilan: [This is called a beautiful frozen person, a different kind of scenery, the boss is really well-intentioned!] But my advertising slogan is good, it's great.] ]

[I have been strapped for the treasury recently, and I decided to enter the wrong passwords into their online banking and Alipay three times before the concubines go to bed.] ]

Shi Lan: [The Emperor is really clever with this trick!]

My heart is cold and I am dead, right: [There is no activity at the boss's house!Is my baby swimming pool with grass already growing??

I haven't slept yet. Roared: [Boss, I hate you, you come out, I promise not to beat you, Taobao discount advertisements are flying all over the sky, why are you so determined?]

For the cheers in the buyer group, Liu Suan naturally had no time to take care of it, he was still a little worried, his products were not seasonal products, and the feeling of worrying about sales was really uncomfortable, but he still tried to do every step well.

……

The countdown to Double 11 is brightly lit in the office building of Infinia.

On each floor, you can see a small team making final preparations for battle, and you can feel the atmosphere of being about to explode everywhere.

Although it was already past 10 o'clock in the evening, these employees were still in good spirits.

Every room is hung with "pink" slogans to prepare for Double 11, which invisibly gives people a sense of excitement and inspiration.

Employees put wishing sheets full of wishes and goals on the wishing wall to add a touch of fun to this tense evening.

The personnel department prepared the required dry food early before the arrival of Double 11, and the massage chairs were all on standby, so as to do a good job of logistics in this battle without gunpowder.

In order to cope with this year's order volume, Longchen has specially prepared a few more order printers.

Li Zong and his customer service team are making final preparations for battle.

The red head rope tied to the hair of the customer service team is inspiring and has become a beautiful scenery in the office.

Originally, the customer service department was divided into two departments: pre-sales and after-sales, but now considering the consulting pressure of Double 11, he has converted all pre-sales to after-sales.

Pre-sales service is mainly achieved through automated replies and self-service shopping.

After-sales customer service is divided into several groups, ordering, checking, telephone answering, complaint handling, and dunning.

This Double 11 will be a huge challenge for Li Zong's customer service team.

Longchen looked at the data cube in the background, and also paid attention to the movements of Liu Suan's store.

……

The clock has struck zero o'clock on Double 11.

In an instant, Liu Suan's computer was surrounded by "ding dong" and "bang".

He immediately printed the label on the printer.

And Mu Xiaobei, a customer service who is fighting on the front line, feels unprecedented pressure.

She didn't feel tired after the customers of the whole day before, and she was basically relatively relaxed.

But now a large number of customers are flocking at the same time, and just a few minutes is equivalent to the usual day's traffic.

Fortunately, during this period of customer service, Mu Xiaobei also checked some forums, had the foresight, and did a good job of automatic replies and quick replies, which reduced her workload.

Most of the customers who inquired during the same time period asked if there was a discount.

For such customers, she directly replied with a quick reply, informing that there was no discount.

Even so, from zero o'clock, the number of inquiries and orders suddenly skyrocketed.

Staying up late at work really made her a little unbearable, and it also made her a little busy. (To be continued.) )