Regarding the complaint of the ban account, 21CN Ju's complaint opinions are:

First, Ju Complaint supports Internet companies in creating a safe, fair, and honest trading and use environment, and supports them in punishing violators on the premise that they do not violate national laws and regulations.

Second, if the decision to ban an account is made based on the system's investigation, there is a possibility of accidental sealing, and there are also cases where the accidental sealing is confirmed after a complaint is made;

Third, the complaint asserts that the enterprise should inform the banned user of the specific reason for the ban;

Fourth, for users who still post complaints despite knowing that there are violations, the poly complaint will not be supported.

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【Important】Please add the following within 3 days, if the complaint is not submitted within the time limit or the submission is incomplete, the complaint will be closed.

1. Submit your real name and Sina Weibo nickname;

2. Provide a screenshot of the reason for the ban; and self-prove that there are no relevant violations (information involving privacy, please deal with it in advance);

3. Submit the following commitments [please copy the following text]:

After I check the account rules of Sina Weibo, confirm that I have no illegal operations;

The cause of this complaint is confirmed to be the responsibility of the respondent;

If my above commitment is untrue, or if I do not make an effective response to the original complaint post within 3 days after the respondent provides contrary supporting materials on the facts I stated, I will automatically authorize Ju Complaint to blacklist me, publicly expose it, and agree that the respondent will permanently ban my account.

(Log in with your original account and submit it in the comment box below this complaint post.) You can upload images at the same time) 

Wu Nan    

 __ I want to see Baby Lee OvO

After I check the account rules of Sina Weibo, confirm that I have no illegal operations;

The cause of this complaint is confirmed to be the responsibility of the respondent;

If my above commitment is untrue, or if I do not make an effective response to the original complaint post within 3 days after the respondent provides contrary supporting materials on the facts I stated, I will automatically authorize Ju Complaint to blacklist me, publicly expose it, and agree that the respondent will permanently ban my account.

Anti-Scam Reminder】

Hello Complainant! Recently, some netizens have reported that criminals pretend to be customer service and contact complainants through QQ (1062978855, etc.), defrauding on the grounds that they can help solve the complaint problem. For such accounts, Ju Complaint has been reported to Tencent officials.

Ju Complaint hereby solemnly reminds:

1. Ju Complaint will handle complaints publicly through complaint posts, and will not use QQ, telephone and other channels to require the complainant to provide payment passwords, verification codes, and payment QR codes; Any kind of person who asks for a payment password is a scammer!

2. In order to avoid being deceived, please do not publicly provide your phone number in the complaint post (the mobile phone number provided when filling in the complaint is only for the complaint and the respondent to grasp, not in the complaint post).

3. As a public welfare third-party complaint platform, Ju Complaint plays more of a role in communication assistance, complaint guidance, and media supervision in complaint handling, and cannot promise to solve the complaint problem. Complainants should not seek help and be deceived.

4. If you encounter any suspicious situation, please contact us in time.

21CN Ju complaint contact information:

Sina Weibo: 21CN gathers complaints

WeChat public account: 21CN Ju complaint

Hotline: 020-3825 5315

Email1：jts@corp. 

If the complaint is not reasonably resolved, the complainant is advised to refer to the following escalation complaints:

【Combination of Complaints and Rights Protection】

First, use the three major platforms (Collective Complaint Topic, Rights Protection QQ Group, Sina Weibo) to complain, disseminate and interact:

1. Publish complaints on the complaint platform and participate in collective complaints (complaints need to prove their innocence, explain the reasons that may be misunderstood, and provide Sina Weibo accounts);

2. Forward @21CN complaints   related Weibo on Sina Weibo, and @ to relevant government departments, businesses, media and big V.

2. Complain and report to Beijing Industry and Commerce, where Sina Weibo is located:

Log in to the complaint and reporting system of Beijing Municipal Administration for Industry and Commerce to submit complaints;

Or call (010) 12315 or Beijing Consumer Association (010) 96315 to complain.

Respondent's industrial and commercial registration information:

【Name】Beijing Weimeng Chuangke Network Technology Co., Ltd

【Residence】7th Floor, No. 10, Haidian North 2nd Street, Haidian District, Beijing

【Legal representative】Liu Yunli

【Registration authority】Haidian Branch of Beijing Municipal Administration for Industry and Commerce

III. Escalating Complaints:

If the Beijing Administration for Industry and Commerce fails to handle and reply within 7 working days in accordance with the law, or believes that it has obviously not been administered in accordance with the law, it can go to the website of the State Complaint Acceptance Office of the State Bureau of Letters and Calls and the State Administration for Industry and Commerce to complain about the "administrative inaction" or "failure to administer according to law".

SAIC has the following three channels for complaints and reports:

Public message system: submit a message;

Send an email to [email protected]

Call the Letters and Visits Department of the State Administration for Industry and Commerce at 010-88652326. At the same time, the above complaints and their follow-up progress will be added to my complaint post in Juju at any time.

Fourth, leave a message to the Prime Minister online

If you are not satisfied with the handling of the above-mentioned departments, you can enter the interactive column of the Chinese government website "I have a word for the premier", leave a message to the premier, and reflect the problem in accordance with the law.

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