Chapter 39: The Sleep Tester

With the improvement of people's living standards, the requirements for many things are getting higher and higher, and we hope that everything can meet the "cost performance", which is the saying that good quality and low price. People want to get more service for less, so many quirky professions have emerged.

For example, my neighbor, Cha Cha, is a sleep tester.

You may not know much about the profession of sleep tester, most of this profession is to serve those star hotels or bedding manufacturers, through rest, the hotel's service, the quality of bedding, the location of the place, the items provided, etc., and then put forward a plan to improve the hotel and bedding manufacturers. The opinions put forward by some well-known sleep testers can not only allow hotels and bedding manufacturers to improve their services, but also attract customers for the hotel, increase the occupancy rate of the hotel, and achieve a win-win situation. But the fly in the ointment is that this industry is a "trapeze" every day, going back and forth between cities, if you can't have a good sleep and a high adaptability, it will have a huge impact on this position. Just imagine, if the sleep tester can't sleep, then how can you experience the quality of the hotel or bedding?

And my neighbor, Cha Cha, has been in trouble lately.

Cha Cha was originally a business consultant, often going back and forth between various cities to carry out some business activities, so staying in a hotel has become a common thing for Cha Cha. At the beginning, Cha Cha also felt that this hotel was really good, no need to do housework, no need to clean up, just need to sleep every day, check in with your bag, and leave with your bag, how convenient it is, but after a long time, Cha Cha found that it was wrong.

Chacha found that the service of each hotel in each city is different, even if it is the same star rating, the same location, each hotel gives Chacha a different feeling, and some are even very different.

Just like Chacha at the beginning, I didn't think that this bedside table was important, and I didn't know if the socket at the bedside had any impact, but when my customers called themselves in the middle of the night to ask if they had something or not, and they had to answer, Cha Cha found out the problem.

For example, some hotels, the height of the bedside table is the same as the bed, there is no gap, and the socket is also installed on the bedside table, so that it can be easily charged, for such as tea and tea, which is turned on 24 hours a day, and is on call anytime and anywhere, it is simply a god-like design, sometimes the day is busy for a day, and then such a phone call comes in the middle of the night, if it is charged on the desk, wait until you get up and pick up the phone, the guest has usually made a long call, at this time the customer will be very impatient, It is a very urgent thing for everyone to call at night, in this case, impatience and urgency, this person is easy to get angry, and may be able to explain things clearly at once, just because of the distance from the bed to the desk, it takes a long time to make it clear, and even let the customer drop the phone and run the order.

For example, some hotels need a room card to power up when you get started, but you need a room card to start something in the house, do I turn off the power to use these functions?

There are also hotels, with a mattress bought outside, the length of the mattress is only about one meter nine, and the bed is only two meters long.

The most pitiful thing is that once Cha Cha went out on a business trip, brought a colleague, it was the tourist season, two people did not book a room, so they had to squeeze into a room to sleep, but fortunately, the bed in this room is big enough and wide, and two men sleep together and feel nothing. But when it's time to take a shower, it's awkward. The bathroom is not closed, but it uses a fully transparent glass sliding door, well, this is nothing, anyway, this big bed room is also for couples to sleep in, this is not a slot. The most pitiful thing is the bath towel provided by the hotel, and Chacha with the business trip of this colleague is fatter, everyone in the company is joking, saying that this colleague and Cha Cha go out together, that is, chopsticks and balls, not at all, but the two often do things together, this tacit understanding is incomparable, so Cha Cha has been with this colleague. But this hotel bar, the bath towels for men and women are generally large, if the figure is standard men, or slender women, there is no problem, but when you meet a colleague like this, this is a pit. People could have wrapped a bath towel around their waists, but Cha Cha couldn't go around it, and then Cha Cha only brought a shirt and a suit because he was on a business trip. In the end, because the bath towel was too small and the hotel did not provide a bathrobe, the colleague had no choice but to sleep in a shirt.

For Chacha, these past experiences simply mean that you can't stop for three days, three nights, and three watches in the middle of the night. So once when Cha Cha couldn't bear it, he posted a post on social networking sites complaining about the hotel he lived in and this bed.

At that time, the text was written like this: I have never stayed in such a bad hotel! Plug in the card to supply power, and then you have to insert the card to supply water, I unplugged the card and the electricity stopped, do I want to discredit the bath? The key electricity is off, just forget the smear, how to turn without an electric water heater! This is the cold and snowy for me to take a cold shower, right? Or do I have to wait until the sun comes out before washing! And a hotel, there is no socket! There are no outlets! Can you believe it? I still have to plug my phone into the computer to play! The most cheating thing is this bed! I don't know how much profit this mattress can reduce for you by making it so thin! Just lift the mattress and sleep on the bed board! The most unbearable thing is this sheet pillowcase! Aren't you all changing? I found someone else's hair under my pillow! Red! It's super long! There is also a special service card! This hotel service is really intimate! It is worthy of being a star-rated hotel!

There are several pictures at the bottom. This Cha Cha thinks it's nothing, but it's been half a month since Cha Cha has been on this social networking site again, and Cha Cha has finally finished a break from a job. Cha Cha found that the official personnel of this enterprise actually replied to herself.

XXX Hotel: Hello, we have rectified the situation you reflected, and we are sorry for what happened to you before, if you still feel dissatisfied, we can give you a fee to make up for the loss of your hotel rest, finally, we are very sorry.

XXX Hotel: Hello, if you need other solutions, please contact us, we look forward to your reply.

At this time, Cha Cha found that the article he posted half a month ago actually had an official person give him a private chat, and he wanted to deal with it. He replied: It's okay, I'm just saying, it's good if you change it, no need to compensate, anyway, the next time the company will set it must be your hotel.

At this time, Cha Cha's mobile phone rang, and it turned out to be a call from the hotel.

"Is this Mr. XX? I am the Operations Manager of XXX Hotels. We've made improvements to your comments last time, but I wonder if you have any suggestions for us? ”

"No, thank you for paying attention to the opinion of my small householder. I just complained a little, I didn't expect you to be so serious. ”

"Actually, it's like this, we saw your opinion, and by the way, we looked through your previous posts, and found that you travel a lot, right?"

"Uh...... Is that so, what's the problem? ”

"That's the case, we don't mean to spy on your **, we just looked at your previous evaluation of the hotel, and feel that your evaluation of the hotel's service is very pertinent, I hope you can visit our hotel again, put forward other opinions, let us improve, of course, in addition to the air tickets and accommodation we are all-inclusive, we will also pay you the corresponding fee as a reward."

"Huh? Is there anything else so good? But I can't leave my job. ”

"Mr. XX. We have already investigated that your salary in this company is not very high in your industry, and the workload is relatively large. But we have dozens of hotels all over the country, and if you go to try to stay one every month, we can give you the same salary as now; If you work hard, you can go to two a month, and the natural salary is doubled, and so on on with three or four. And then at the end of the year, if the hotel you've been to and improved is profitable, we'll give you three percent as your year-end bonus, what do you think? ”

"Do you still need this kind of work? But why is it so cheap? You're not going to be a liar......"

"You can come to our company headquarters to have a look, we are recruiting more than a dozen sleep testers across the country this time, you are just one of them, and we are such a big company, there is no need to lie to you, do you say yes? If you wish, I will contact you later with our colleague in charge of this area, and you can talk to him about the time and treatment of the visit. ”

"Okay...... Let me think about it. ”

Hanging up the phone, Cha Cha thought, hey, isn't this pie in the sky? Although I did a good job in this company, I was tired and the salary was low, and the salary of newcomers in other companies and myself in the same period was almost twice as much. Cha Cha decided to take annual leave to go to the head office of the hotel to see, anyway, there is no charge to see, if you really earn the money of the first hotel, you are considering whether to do it, anyway, you will be a travel distraction, this accommodation ticket is all free travel, who does not go who is stupid, I just take this opportunity to take a break, and I want to think about what to do in the future. Cha Cha pinched his fingers, he has not had a good rest for five years since he graduated, he only took one day off for the New Year, and the next day he began to travel everywhere, and now he is just taking a break, if he can, he can spend more time at home with his parents or something in the future.

In this way, Cha Cha embarked on a journey to become a sleep tester.