Chapter 404: Impressed
Zheng Yichen is nominally an ordinary doctor, but in fact he performs the duties of a director. Pen × fun × Pavilion www. biquge。 info
He has long been familiar with the work of acupuncture clinics, and his focus is mainly on the management of the inpatient department.
Gu Minggao and the others went to get dressed, but they left Zheng Yichen with a mess, and there were a series of problems waiting for him to solve.
The first problem is that after the drastic personnel changes, the nurses began to panic and have a sense of precariousness.
This kind of thinking is not difficult to understand, just like a company that is not well managed and forced to transfer, and the leadership team is empty, leaving a group of subordinates, it is inevitable that there will be all kinds of speculations about the new boss.
Usually at this time, the speculation generated is negative, and few people fantasize about the benefits of the new leader.
This personnel turmoil will always cause uneasiness in the hearts of nurses, who cannot ******** to devote themselves to their work, which can easily affect the quality of nursing.
In order to improve the quality of medical style and ethics, Zheng Yichen implemented the first decision after receiving acupuncture and moxibustion.
He cites a patient rating system, in which when a patient is discharged from the hospital, someone will send a table with various items listed on it, so that the patient can evaluate the quality of care of the doctor and the quality of care of the nurse.
If the assessment score is passed, the doctors and nurses who manage the patient will be rewarded accordingly.
On the contrary, if you do not qualify, you will be punished.
Moreover, the punishment of doctors is much greater than that of nurses, and to some extent, it also eliminates the criticism of nurses for this decision.
In order to get a good score, they were careful in the process of nursing with patients, serving patients' relatives and friends, and there was no impatient look at the patient's questions, warm laughter, and harmonious communication with them.
Invisibly, the doctor-patient relationship is also less strained, and some patients have become friends with doctors and nurses during their hospitalization.
The formulaic department management began to become energetic and warm, nurses.
Of course, good medical ethics and medical style do not mean that the song is pandering.
When some people who deliberately make things difficult want to take advantage of loopholes and make all kinds of unreasonable requests, doctors and nurses have the right to refuse them in righteous words.
Some patients with ulterior motives, as soon as they heard about this grading system, immediately lame as if they were 2580,000 yuan, and verbally molested the nurse, and even moved their hands and feet, thinking that the nurse would swallow their anger in order to get a high score.
For this kind of person, Zheng Yichen's first reaction was to admire their lustful and gallous, in his ideological category, he couldn't imagine that a person could be lustful enough to tease the nurse who injected him.
This is a teasing of life!
Zheng Yichen's second reaction,. It is to give advice to the nurses, let them give injections, when they are dripping, try to prick a little deeper, go a little deeper, and after the butt injection, the person will not even be comfortable lying on the bed, and the arm will be swollen like a pig's trotters at least after the drip.
When the patient is angry and angry, Zheng Yichen will come forward and directly point to his badge and tell the patient: "This is my name and job number, I am the person in charge of the department, if you are not satisfied with the service of our department, you can go to the medical department of the science and education building to sue me, the medical department is on the third floor, get out of the elevator and turn to the second room on the right, don't go wrong!" ”
The patient originally wanted to play tricks, but he didn't expect to meet a more unscrupulous person, and he immediately became much more honest, and he didn't dare to really go to the medical department to sue Zheng Yichen, in addition to his own losses, the more critical point is that when Zheng Yichen spoke, he was full of momentum, and it was easy to give people an illusion that if he dared to be disobedient, he would spend the rest of his life in a hospital bed.
He stood up for the wronged nurses, and won a lot of praise, so that in a short period of time, they would forget about the leadership team headed by Gu Minggao.
The medical level and nursing quality of the inpatient department, compared with before, can be said to have risen but not decreased, and the head nurse saw it in his eyes and was secretly convinced of Zheng Yichen.
But she still had deep doubts in her heart, and as the more than 20 patients were discharged from the hospital one after another, an imminent question lay in front of her: If people knew that the acupuncture department was headed by a young man in his twenties, would the people in the emergency department still send patients here for treatment?
In general, patients in the inpatient department come from two sources: on the one hand, when the doctors of the department are in the outpatient clinic, they will admit some patients to be admitted when they are seriously ill, and the second is from the emergency department.
Generally, when it comes to the emergency room to transport patients to the hospital, the condition is very critical.
The doctors in the acupuncture and moxibustion clinic abide by Zheng Yichen's principle of not wasting patients' money as much as possible, so they rarely admit patients to the hospital, which leads to the source of patients in the inpatient department and can only rely on the delivery of the emergency department.
Doctors in the emergency department have the right to choose which department to send patients to for hospitalization, and the staff of the acupuncture department must have heard of it, and it is understandable that they will not send patients here.
If this happens, the inpatient department will face the embarrassing situation of no one being hospitalized, so what can doctors and nurses rely on to live?
After Zheng Yichen's fourth day of managing the inpatient department, the head nurse was worried and began to send patients to the inpatient department for treatment.
What shocked the head nurse even more was that when those emergency doctors saw Zheng Yichen, they were all respectful, as if they worshipped him as an idol, even if Gu Minggao was in person, he had never seen these doctors show admiration.
She didn't know that during the protests and riots more than a month ago, Zheng Yichen volunteered to help in the emergency department, showing a miraculous acupuncture technique to treat patients with intracranial hypertension and save Hong Yansheng's son's life in the difficult choice of one of the two.
All these made the doctors in the emergency department see his noble medical ethics and superb medical skills, and they immediately admired him.
In the past, Zheng Yichen was in a difficult period when the emergency department was short of manpower, and Mao Sui recommended himself to help the emergency department tide over the difficulties.
Now, knowing that Zheng Yichen is also on the cusp of taking over the management of the inpatient department, the doctors in the emergency department naturally can't wait to send the symptomatic patients to the inpatient department for inpatient treatment.
The head nurse originally complained about Deng Guangrong's request to assist Zheng Yichen, and on the surface, he obeyed Zheng Yichen's words, but in fact, he didn't think very highly of him.
After this incident, the head nurse began to understand the reason why Deng Guangrong valued Zheng Yichen, not to mention, even if the emergency department took the initiative to send patients to the inpatient department, the head nurse thought that he did not have this kind of personality charm.
She began to look at Zheng Yichen with admiration, and she didn't dare to underestimate it.
The next thing that happened made the head nurse worship Zheng Yichen with a sense of admiration for the mountains, and was willing to succumb to him.