Meng Yao haha: "You asked me this question, then you really found the right person." ”

Then Meng Yao told Wu Yue everything he knew.

The time when the two people came was actually about the same, and at the beginning, they could still coexist peacefully, but after a long time, the contradictions came out.

It stands to reason that there should be no contradiction between two people, one in charge of reception, and the other in charge of the front desk, but things are often so strange, the origin of the contradiction between the two people lies in Lu Wei.

Lu Wei is a hotel management class, and worked in Hilton, his mind is full of some lofty theories, before Zhu Ting came, he managed the hungry front desk for a period of time, and arranged the work of the employees according to his ideas, but it was also calm, and then Zhu Ting came to take over the work of the front desk, and the conflict between the two began.

Zhu Ting is a pragmatist, and felt that Lu Wei's set was too complicated for Hua Zhao, so she directly changed all the procedures, and inadvertently passed this working method in front of the public, wasting time.

Lu Wei's self-esteem is very strong, and his temper is not good, seeing Zhu Ting come up indiscriminately and indiscriminately said that his painstaking work procedures are worthless, he immediately became angry, relying on the identity of an old employee, deliberately picked a little fault at work, and teased Zhu Ting fiercely.

Zhu Ting is not a fuel-efficient lamp, I didn't know it at first, but then I suddenly understood, and I began not to buy Lu Wei's account, and the two of them started a struggle against Mai Mang, today you step on me, tomorrow I will yin you, all kinds of small means began to emerge in endlessly.

The white-hot struggle between the two people is this year's evaluation work, originally the housekeeping department is a quota of excellent managers, this quota is supposed to be born from several directors of the housekeeping department, Lianshan originally wanted this quota to be born from one of Zhu Ting and Lu Wei, but the two people are fighting for this award is too powerful, the biggest purpose of both sides is not to get the award themselves, but the other party can't get the award, so fight back and forth, Lianshan understands.

Lianshan's way of dealing with it was very simple, and he directly gave the award to Wan Li, so that a war between the two supervisors could be temporarily quelled.

On the one hand, Lianshan came to Huazhao earlier than two people, older than two people, and had deeper qualifications than two people, so two people still have a little bit of awe, and on the other hand, Lianshan does have a set of things to do, more skillful, and more ruthless, so the housekeeping department is relatively stable under his governance, and there has been no big basket.

As soon as Lianshan left, the relatively weak Wu Yue became the manager of the housekeeping department, and the contradiction began to erupt, which may not be aimed at Wu Yue itself, but because the leader who came up on a rocket was not respected himself.

According to what Meng Yao said, not only in the two supervisors, but even in the mouths of ordinary employees, Wu Yue is a leader who came up by helicopter, many of these employees came to Huazhao with Wu Yue, everyone is an ordinary employee, they all work together, you yourself are not much better than me, why can you be a manager, and I can only be an ordinary employee? This is obviously very unfair, this is just the idea of a group of employees with Wu Yue, not to mention those old employees who have worked hard in Huazhao for many years.

So when he learned that Wu Yue was going to come to the housekeeping department as a manager, most of the grassroots employees had the same mentality, either disdainful or unconcerned about themselves, so he was greeted with endless embarrassment.

Of course, this is not the worst, Meng Yao also revealed an important news to Wu Yue, that is, around the three supervisors, each formed a small gang, those old ladies in the guest room, most of them listen to Wan Li, this is a little better, because the intersection of the front desk of the housekeeping department is not very much, the relationship between Wan Li and the front two supervisors is okay, Lu Wei and Zhu Ting are different, the two of them belong to the front desk department, they don't look up all day long, and the employees led by the two people form a small gang, and they attack each other when they have nothing to do. It's especially difficult to get an entire front office department to work.

Originally, the situation was better when Lianshan was there, although everyone was shouting, but things were under the water, and they had not yet floated, waiting for Lianshan to leave, before Wu Yue was in place, there was a blank period in the management of the housekeeping department, and in this blank period, all the contradictions broke out.

When a person has nothing to fear in his heart, he becomes unscrupulous, and this unscrupulousness is very simple and often prompts people to do something unreliable, as evidenced by what happened in the housekeeping department next.

After answering Meng Yao's call, Wu Yue's heart was very heavy, he didn't expect that his coming to the housekeeping department as a manager would cause so many people's disgust, and he was a little scared when he saw the mess of the housekeeping department.

Sleepless all night, Wu Yue got up the next day with two big dark circles under his eyes, and on this day he went to the hotel early to prepare for a very important job, that is, the reception in the fourth quarter.

Affected by the economic downturn and national policies, Huazhao's business has also declined a lot more than in the past, at this time the main revenue task fell on the housekeeping department, the first three quarters of the hotel's task indicators can only be said to be barely completed, the fourth quarter is particularly critical, because the completion of the annual indicators is directly related to everyone's year-end bonus, the fourth quarter is the peak season for major units to meet, the hot conference market will directly drive the occupancy rate of the guest room, although Huazhao is the leader of the Nanji conference hotel, But the impact of the rising star is also very powerful, at this time the quality of reception is particularly important, the hotel leaders also know how powerful it is, so early in the morning the heads of various departments are called together for a meeting to assign work.

The whole meeting was uneventful, first Zheng Tao made macro instructions, then Li Wenxin made work arrangements, and then Bai Lu, as the marketing director, preached the matters that various departments need to pay attention to, especially the reception quality of the housekeeping department.

Bailu is Hua Zhao's money bag, and nearly half of the hotel's business is brought by her, so her words are very heavy, in the past, the open and secret struggle between Zhu Ting and Lu Wei has reached a point where it has become more intense, and the two of them have gathered the employees of their own departments to start thinking of ways to create problems for each other, so that the quality of the entire reception will come down.

The reason why Bailu brought this matter out is to hope that Wu Yue can turn the situation around as soon as possible and not have any problems in the reception.

Wu Yue wrote down everyone's opinions while listening, and thought while remembering, I'm afraid this matter is not so easy to do. (To be continued.) )