Whether it is because of the service attitude or the price of the goods, the complaints have been well resolved. 『』

Lei Hongyi pointed to another special complaint and explained to Gu Xinning: "This complaint is a misunderstanding in communication between the customer and our staff, the employee made a mistake in operation, missed a product, and asked to re-brush after explaining to the customer, the customer refused, and the customer did not accept the situation explained by the employee, so he complained." ”

As a service industry, you will meet all kinds of people, and when facing customers, right and wrong are not the most important, but at the same time, you have to take into account the hearts of employees.

Although Lei Hongyi didn't use many words, Gu Xinning could hear that this customer seemed to be a little difficult. "How?"

"The customer hadn't paid at the time, so I asked the staff to apologize to her, fined her 100, persuaded the customer to re-swipe the product, and immediately checked the number of products against the receipt." Lei Hongyi explained, "The customer agreed. ”

Gu Xinning only thought about it a little and understood, everyone knows what to do, sometimes it's just a matter of face, and when you hear it, you will apologize, where is there anything you don't agree. Employees also have to pay Gu's salary, even if they are wronged, they have to endure it, not to mention that the employee originally missed the goods.

Just doing so will inevitably make the employee a little chilled, after all, she found out in time and worked hard to solve it to avoid losses for the company.

"The employee agreed?" Gu Xinning asked lightly.

"If you don't work carefully, you should be punished." Lei Hongyi said with a smile, "But because I found the product that did not swipe the barcode in time, I will give a reward of 100 yuan this month." ”

Lei Hongyi's solution not only reassures customers, but also convinces employees, and also avoids employees from deceiving them for fear of making mistakes, as long as they find mistakes and correct them in time, the company will not punish them. If the customer doesn't care, he doesn't even need to apologize.

Of course, if the work is not meticulous and cannot be detected in time, when the customer walks out, the mall's system will automatically warn that there are uncoded products, and the employee will have to be punished at that time.

"That's a good thing." Gu Xinning nodded appreciatively.

Standing on the side, Mu Xuan looked through the things Gu Xinning had just bought, and leaned into her ear to tell her about the situation, which made Gu Xinning frown.

Lei Hongyi has been paying attention to Gu Xinning, and when he saw her expression change at this moment, his heart jumped, could it be that there was something wrong?

Gu Xinning took out the goods he had just bought from the bag, checked the detailed list, pointed to a place and said to Lei Hongyi: "The communication between people in different positions in the store is not enough." You see, the promotional thing I bought just now, buy two get one free, but when I paid for it, it was three, which is equivalent to no promotion. ”

Lei Hongyi's face changed, he had been in the mall for so long, he naturally knew what the problem was. "The products for promotional activities should prepare new barcodes, and they have not yet been operated in the background, which is our work problem." Lei Hongyi immediately admitted his mistake.

"If a merchant wants to do a promotion, it should tell the mall in advance, right?" Gu Xinning frowned and said, "These preparations should have been done at that time, right?" ”

"Yes." Lei Hongyi nodded.

"It seems that there is still a little problem, so pay attention to it in the future." Gu Xinning explained, "Wait for a while to check the records to see how much is sold, and if you can find customers to make up for it, try to make up for it." ”

Some of the customers in the Gu Shopping Mall have membership cards, which are recorded at the time of payment, and they should be able to find the contact information.

"Well, I'll do it." Lei Hongyi's face was a little unpleasant, he originally had to look good, but it turned out that there was still a problem, it was time to take care of it, at least the process should be strongly stipulated.

Gu Xinning smiled: "Okay, don't be nervous, I won't come out of my way to correct mistakes, this mall has been managed well, but I'm picking bones in eggs." ”

"Thank you for the compliment, I will work harder." Lei Hong said loudly.

"Well, I still have something to do, you're busy, I'll go first."

Gu Xinning left the mall and planned to go directly to Licheng Hospital, and did not hide the purpose of coming to Mu Xuan this time.

Although she did not accompany her parents, Gu Xinning talked to her parents on the phone every day and knew which ward her parents were staying in.

"Help me prepare a gift when I go back, I plan to give it to Lawyer Min, find a suitable one." Gu Xinning instructed Mu Xuan.

Mu Xuan replied while driving: "Okay, but you lend Secretary Ding one to me, the woman is more experienced in buying gifts." ”

"Then I might as well directly instruct Secretary Ding to do it." Gu Xinning said angrily.

Mu Xuan smiled: "That's better, but Secretary Ding also has to find someone to drive and carry things." ”

"There's a reason for everything, so let's go together when the time comes." Gu Xinning responded with a smile.

The facilities and environment of Licheng Hospital are very good, and there are many patients. When Gu Xinning saw it, he was glad that he insisted on setting a single room for his parents to have an accompanying staff at that time, and there were many patients hospitalized in Licheng Hospital, and even patients with hanging needles were sitting in the corridor, not only did they have no extra beds for their relatives to live with the patients, but there was no place for them in the corridor.

"Mom, Dad." Gu Xinning found the room and explained her identity to the nurse who was taking care of her, and then she was allowed to enter the room.

Li Guanglin and Fang Xiu looked up in surprise, Fang Xiu hurriedly walked over and pulled Gu Xinning: "Why are you here?" ”

"I'm late." Gu Xinning said angrily.

Mu Xuan then entered the room, put down the things he was carrying, and shouted, "Hello uncle and aunt, I am Mu Xuan, Mr. Gu's secretary." ”

"Hello." It's the first time Fang Xiu has encountered this situation, and she doesn't know how to deal with it, in her thoughts, her daughter should bring someone here, she should bring a boyfriend or something. However, Xinning is still young now, and if she really brings a boyfriend over, she will have a headache.

"Mu Xuan, you can go shopping by yourself." Gu Xinning was afraid that Mu Xuan would not be comfortable in the ward, so she said, "I'll call you when I want to leave." ”

"It's fine." Mu Xuan didn't want to affect their family to talk about themselves, and it was always not good for him to be an outsider and inside.

Gu Xinning pulled Fang Xiu to Li Guanglin's side and asked, "Dad, are you still used to living here?" What do doctors say? ”

"Where is the hospital paying attention to habits and not getting used to it." Li Guanglin was happy when he saw Gu Xinning coming, "The doctor only learned about the situation, and he will do an examination tomorrow, but the details are not clear." ”

Fang Xiu nodded again and again on the side: "The doctor said that if you come here, you will try your best to cure your father." This doctor is a doctoral supervisor, his attitude is so good, he came three times yesterday, and people with knowledge are polite. ”

Gu Xinning also respects those true intellectuals, who attach the most importance to research in their hearts, and do not care about fame and fortune. Now there are many people who are lost in the materialistic era, but there are also people who hold on.

"Okay." Gu Xinning sighed, "I don't have much time to accompany you, just tell me if you need anything, don't think about saving this, saving that, the biggest thing now is to make Dad's body recover, Mom, right?" ”

"Yes, but there are things that don't need to be wasted." Fang Xiu has been diligent and thrifty all her life, and it is not easy for her to change all of a sudden.

"I'm already making money now, isn't making money just to feed you, I'll solve all the problems, okay?" Gu Xinning said solemnly, "Believe in my ability, don't worry about money." ”

Li Guanglin and Fang Xiu sighed again in their hearts, it was luck that they could get a daughter like Gu Xinning.

Gu Xinning had to rush back to Liangcheng, only talked to her parents for a while, went to the doctor to understand the situation, and told the doctor to contact her if the money was not enough.

In the following days, Gu Xinning was learning about the operation of Gu's shopping malls in nearby cities, and found problems large and small. The rumors about her in Liangcheng slowly cooled down, and she also had time to inspect several shopping malls in Liangcheng.

The problems found in the Gu Shopping Mall were sorted out into a text, and the text was passed on to various managers and the operation department to solve such problems in a centralized manner.

The expired goods should be cleared out in time, and some goods also have the problem of wrong prices, and the prices of the goods that have been adjusted to do activities should pay close attention to the price when charging, and there is a mismatch between the label and the items on the counter......

Gu Xinning sorted out all these small problems and small details, and asked shopping malls across the country to focus on rectification.

After this rectification measure, there were a lot of bitter remarks in the shopping malls below, but Gu Xinning didn't care, she would never be soft on what should be rectified, and she would not let go.

Tao Yumei has not interfered with Gu Xinning's decision-making recently, and she seems to be still checking Gu Xinning's level of what kind of level she is. Now it may not be so easy to get Gu Xinning out of the position of president, and it is difficult for her to get a few shares to support her now, after all, Gu Xinning has just made money for them.

"Xinning, you've been so busy these days that you haven't seen anyone all day." Tao Yumei said with a pleasant face, "But you must have some time in two days." ”

"What's the matter?" Gu Xinning asked puzzled.

"You've also been in the Gu family for a while, so you should be used to life here." Tao Yumei said as if Gu Xinning was a borrowed person from outside, "Now that you are also at the helm of Gu's Shopping Mall, it's time for business partners and partners to meet." ”

Tao Yumei was dedicated to planning for Gu Xinning, which also reminded Gu Xinning of this incident in her previous life.

"I have arranged to open a pie duì in Gu's house on this Saturday night, and I will invite merchants who have cooperation with Gu's to come over at that time." Tao Yumei kindly reminded, "When the time comes, you have to come out to meet them, remember to be at home." ”

It's a nice thing to say, but in fact, Tao Yumei wants her to make a fool of herself on the pie duì and discredit the image that Gu Xinning is creating now.

Gu Xinning still remembers that when she appeared in front of everyone, all she saw was a stunned and mocking expression.