Volume 1 Chapter 563 The Weakness of the Long Silk Product

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"You know me?" Lin Dong was a little surprised, the other party was so familiar with him, it was obviously unlikely that he had studied himself just because he had seen or heard about it on the news.

Qiu Jun said with a smile: "I naturally know Mr. Lin's name, if you want to know, I also know that I am also a user of the Flying Wolf Virtual Helmet, a member of the Flower Search, and I also asked someone to get a Tengjiao Flying Car...... So, Mr. Lin, do you understand? ”

Lin Dong suddenly understood, it turned out that he was a fan of Changying Group, and he basically used all the products of Changying Group!

"How do you feel after using these things, tell me about it?" Lin Dong asked directly. Although he is very confident in his product, after all, it cannot represent the feelings of all users, so Lin Dong still wants to hear the thoughts of these users.

"Come, sit down first." Qiu Jun pulled the chair in the exhibition area and handed it to Lin Dong, pulled it over again, sat down, and waved to the service staff to pour a glass of water before continuing: "To be honest, it's so good to use!" ”

Lin Dong didn't speak, he knew that Qiu Jun would never use these words to represent his thoughts.

Sure enough, Qiu Jun just paused, and then continued: "Let's just talk about this flower search, to be honest, this search is really convenient for those of us who make games!" As you know, a lot of images, materials, etc., it's not easy to find them from the Internet! It's not an exaggeration to say that there is a huge amount of stuff online, but it's so hard to find the right one! In many cases, it is difficult to find a suitable one, and it may be difficult to find a suitable one, and it may be not long after that you inadvertently see a more suitable mood...... Don't mention it! ”

"But with the Flower Search, it's a different story! At least it's so easy to search for images and images! You don't know," Qiu Jun said excitedly, "We're doing the game progress now, because with the Flower Search, it's nearly one-third faster, that efficiency, tsk!" ”

Lin Dong listened, nodded slowly, the effect of planting flowers search can indeed stand the test, at least for now, it has greatly accelerated the efficiency of users, and word of mouth has been relatively good, and more importantly, there has been no image search engine that can surpass it, so it will make users feel so good.

Of course, this does not mean that there is no problem in planting flowers. A single image search has little potential to improve the flower search, after all, even in parallel time and space, the flower search is only a small change in the future. In terms of technology, it is already quite mature.

"However, Mr. Lin, don't be surprised if I say something." After the enemy army praised the flower planting search, he saw that Lin Dong's eyes were clear, and he did not feel complacent, so he changed his tone.

"You say, I ask you how you feel, but it's not just a good thing." Lin Dong smiled, this enemy army is a little interesting.

"Then I'll say it." Qiu Jun said frankly: "There is still a gap between the service quality of flower planting search and the search function. I've had a time when customer service was in trouble. There are some problems, obviously only need to plant flowers to search for internal communication can be solved, the customer service has to make us wait, saying that they do not have the authority, wait one to three days to reply...... Sometimes things are in a hurry, and they have to be solved in a few minutes, but the customer service is rigid and has to wait for the result to wait for the matter to be scrapped......"

There is no problem with the search technology for planting flowers, but the service to users needs to be strengthened, and Lin Dong himself knows it in his heart.

However, this is easier said than done. After all, services are non-objective things, unlike programming, where you make up and strictly enforce them. Service is to be done by people, as long as it is done by people, there will definitely be subjective things, whether the customer service is good or not, and whether the attitude is correct or not will affect the quality of service Lin Dong said to He Dongcheng, but He Dongcheng's character has the factor of being a good person, and sometimes, it is inevitable that it will be too lenient.

But this kind of thing that Qiu Jun said, Lin Dong knew, could actually be improved.

Customer service is not completely harmonious, some people have a general relationship, or even just a colleague relationship, some people don't want to talk to other customer service and technical personnel, although the attitude towards customers is very good, not angry, do not refuse, do not take the initiative to hang up the phone, but in solving the problem is not active in the situation is still relatively common.

It seems that it needs to be rectified!

After Qiu Jun finished speaking, he said with a smile: "This is just my family's feelings, it may be biased, Mr. Lin don't care." ”

Lin Dong said with a solemn face: "Although the flower search is mainly a software function, the service quality of customer service cannot be ignored. They represent the image of planting flowers to search for the outside world, and naturally cannot be ignored! ”

Speaking of this, Lin Dong smiled and said to Qiu Jun: "Think about it, you just use searching, if you have a question, go directly to the customer service, but the cold attitude of the customer service, or the formulaic answer, will you feel the diaphragm?" The original favorability of the search for planting flowers will definitely drop a lot! ”

Qiu Jun nodded, he must understand this truth, and because he hopes that the search for flowers will be better, he will be honest about his feelings. Seeing that Lin Dong was not very old, he thought he was a technical boss, but he didn't expect to see it very thoroughly in these aspects, which was really unexpected.

"What about the other products?" Lin Dong saw Qiu Jun's expression, did not comment, and changed the topic.

Qiu Jun felt that Lin Dong really wanted to ask his feelings, and some of the thoughts that had originally come to him disappeared because of the suit, and he said more frankly:

"The Flying Wolf virtual helmet, to be honest, is the best of its kind. It's three or four levels higher than the best of other technologies! At least in terms of fidelity, anti-dazzle, color, and number transmission, there are basically no problems. ”

He knew that Lin Dong didn't just want to hear the praise, so he directly talked about the problem he felt: "The fly in the ointment is that it doesn't feel so good when manipulated...... It's also not very convenient to rest. ”

"As for the Tengjiao flying car, this is much better than similar products...... Whether it is in terms of appearance, start-up speed or energy saving, it is second to none, and to be honest, it is really difficult to find fault in this aspect. It's just that I'm driving a flying car, and I mentioned it to some friends who have the same hobby, and they said that it would be nice if I could take off and land on the spot...... After all, not all places can find a suitable runway for take-off distance, at least in the market, it is not easy! ”

That's a real problem! (To be continued.) )