Qi Tianxiang looked at the remorse and guilt of the middle-aged woman, and soon understood what was going on, his heart was deeply pierced, he waved his hand to stop the middle-aged woman's words, and said gently: "Eldest sister, don't worry, I'll help you ask, okay?" ”

Waiting for the young staff at the counter to finally answer the mobile phone, Qi Tianxiang said gently: "Can you tell her in detail about this eldest sister's trouble, and find a way to solve it for her." [Ran^Text^Library] []”

"How can I solve the problem for her when she does it herself? I didn't ask her to pay it to someone else. The young face didn't look at Qi Tianxiang, and said coldly.

"You can't say that, the eldest sister's carelessness is one aspect, but why can she get someone else's list, isn't it the first mistake in the order-making process? She has already brought **, which means that the eldest sister must have paid the fee, otherwise she would not have been able to get the payment**. Contact which comrade she paid the fee, whether she also paid the fee, if she paid the fee, take out the **, if there is no payment, the eldest sister's fee will be transferred to the eldest sister's account. Even if you don't deal with it like this, you can also check the transaction flow of the eldest sister on the day of payment, can't you clearly tell who paid the fee? Now it's not about whose fault is to blame, but how to solve the problem. Qi Tianxiang suppressed the unhappiness in his heart, and said softly as much as possible: "The eldest sister is so old, according to her age, it should be your elder, can you be patient and find a way to solve her problem?" ”

"Whose elder is she? Are all the older ones who come to do business my elders? The young face finally turned, and asked with disdain, mockery, mockery.

"Isn't being your elder when you're older?" The anger in Qi Tianxiang's heart began to rise, but he still tried his best to suppress his dissatisfaction, and said patiently: "For the sake of them, they are all laid-off workers, and they have a lot of difficulties, isn't it good to be more patient with them?" It's not that they pay you to feed you, can you work so comfortably? ”

"Who are you! Do you care? Qi Tianxiang's words deeply stimulated the young staff, and he looked at Qi Tianxiang with a very dissatisfied face, and asked sharply.

The incredible interrogation also deeply stung Qi Tianxiang, which is also something that Qi Tianxiang has rarely encountered for so long, he is used to hearing compliments, and he has seen too many polite or hypocritical expressions, such a straightforward confrontation and interrogation, or makes Qi Tianxiang embarrassed and annoyed, thinking about what to say, but looking at the shallow pretty face, she may not understand it if it is deep, and it is still saliva to say that it is shallow, for these people who think they are superior, the only way is to let her taste the consequences.

Thinking of this, Qi Tianxiang turned his face and looked out the window, and then his eyes were stung by the dazzling white sunlight outside the window, he withdrew his gaze, and his heart hardened, and finally broke out irrepressibly.

"Secretary Qi, it's been ten minutes, there are twelve cadres at or above the deputy section level in the whole center, but there are eight, and four are not on duty." Xiao Zhang walked over quickly, reporting cautiously and clearly.

"Aren't you going to explain something?" Qi Tianxiang turned his face, looked at Hong Quanshui coldly, and said word by word.

"I'll investigate immediately to see what the reason for leaving the post was, and we will definitely deal with it seriously." Hong Quanshui's face turned pale, his lips trembled, and he said nervously: "Deal with it seriously, deal with it seriously." ”

"From your words, I can tell that the departure of these four comrades is not a work arrangement, and there is no leave, isn't that what it means!" Qi Tianxiang stared at Hong Quanshui's chubby face, as if to confirm the truth of what he said, and saw Hong Quanshui nodding his head like garlic, and said simply and decisively: "Since it is not a work arrangement, and there is no leave, it is not a matter for you to deal with, and I have just said that these four comrades will report directly to the employment center tomorrow." As he spoke, looking at Hong Quanshui's nervous expression, Qi Tianxiang continued: "What you need to do now is to deal with this matter of the eldest sister clearly." ”

"I'll do it right away, I'll do it right away." Hong Quanshui hurriedly walked up to the middle-aged woman as if he had received amnesty, and whispered: "Eldest sister, I'm sorry, I've wronged you, I'll do it for you, I'll do it for you." ”

"Would you do something like this?" Qi Tianxiang said aloud to Hong Quanshui's back, although his voice was majestic, it was not so cold.

"I'll do it, I'll do it." Hong Quanshui turned to look at Qi Tianxiang, his face was still white, but he was not so nervous, "I'm not a good director, but I've been a clerk for more than ten years, and I'm still competent." As he spoke, Hong Quanshui walked quickly into the counter from the side, stretched out his hand to signal the young staff to leave their seats, and said softly to the middle-aged woman after sitting down: "Sister, please show me the **." ”

Hong Quanshui glanced at the ** handed over by the eldest sister, handed it to the comrade standing on the side and said, "Find out the contact number of this comrade immediately." Then he said to another comrade: "You find out the payment coupon of December 21 last year, including the bank transfer copy." After explaining this, he turned his face and said to the eldest sister gently, "Please wait a moment." ”

Soon the comrade who was looking for the phone brought the phone, Hong Quanshui picked up the phone on the desk, dialed the phone, hung up the phone after a few simple conversations, and carefully looked at the payment of the bottom link and the bank transfer of the bottom link, thought for a while and said to the middle-aged woman: "I called, this comrade surnamed Jiang did not pay the fee last year, and checked the bottom link, it can be seen that the money is paid by you, this point can also be transferred from the bank to the bottom link, now I will take back this **, reopen it for you**, and transfer the money back to your account." I apologize to you for making a mistake on our part! As he spoke, Hong Quanshui stood up, bowed respectfully to the eldest sister, and said sincerely: "Please forgive the eldest sister!" ”

The middle-aged woman hurriedly stood up from the stool, hurriedly shook her hands, and said repeatedly: "Don't dare, don't dare, it's me who is wrong, it's me who is wrong, as long as you can help me do it, I will be grateful." ”

Qi Tianxiang walked up to the middle-aged woman and said softly: "They should apologize, and you should accept it calmly." As he spoke, he glanced at his watch, and said sharply to Hong Quanshui, who walked out of the counter to his face: "What has been delayed for a few days, and it can't be done several times back and forth, it will be done in less than fifteen minutes in front of you, is it difficult to do, or difficult to do!" ”

"It's our responsibility, it's our ineffectiveness, I review, I review." Hong Quanshui said in a row, with a humble and sincere attitude.

At this time, Qi Tianxiang slowly walked in front of the assembled cadres, looked at the solemn standing queue, and said in a low but cold voice: "Please come here, just to let everyone see such a thing, look at the long queue of people in this hall to pay, think about why they are crowded here to pay on such a hot day, think about why they are like this?" Shouldn't we be ashamed to see them in their current situation? Shouldn't we be grateful? They are all former industrial workers, and they all have stable jobs. Now because of one reason or another, they are laid off and unemployed, not only have to work hard for today's livelihood, but also worry about the future pension. Shouldn't you say thank you? Isn't what to do with them, how to solve their practical difficulties, a question that we sitting in the office should consider? We can't think of any way to make money that agents can think of? I believe that there are no relatives and friends here, let alone our parents and relatives, otherwise we would not have let them line up to pay the bills in such weather, and spend more than an hour in anxious waiting. ”

"Indifference, coldness, arrogance, ignorance, it seems that as long as you don't quarrel with the masses, it is the best service, it is the standard quality service." Qi Tianxiang looked at the cadres in front of him sternly, and continued in a cold tone, "Look at the big brothers and sisters who buy vegetables in the vegetable market, look at the warm waiters in the small restaurant, and you can also look at the hospitality of the bank employees, not that they are humble, nor that they are naturally inferior, but that they do not have an iron rice bowl to support the bottom, but they think that customers are their food and clothing, and they are the foundation of their hard life, and their service is sincere and pragmatic, shouldn't this be worthy of our reflection?" Shouldn't we be sincere to us, the masses who are struggling in difficulty? They don't need us to serve a cup of tea or a fan, they just need to give them a smile, they only need to listen to their needs patiently, and they only need to seriously solve their problems, is it difficult? ”

The hall suddenly erupted in warm applause, the change in the service hall immediately caused the crowd to watch, have gathered around, see Hong Quanshui for the middle-aged woman to do things and apologize to the scene, surprised and discussed, after listening to Qi Tianxiang's speech, can't help but spontaneously applaud and welcome. It's been a long time since I've heard such warm and thoughtful words, and I feel kind and warm.

The warm applause made Qi Tianxiang stunned suddenly, and after a moment of surprise, he sincerely said to the onlookers: "There shouldn't be applause here, your applause makes me ashamed, what have we done to make you applaud, thank you for your tolerance, and thank you for your understanding, I'm sorry for delaying everyone's time." As he spoke, Qi Tianxiang bowed deeply sincerely, which immediately caused violent applause.

"I blush when I hear such applause, I don't know how you all feel." Qi Tianxiang retracted his gaze, looked majestically at the cadres at or above the deputy section level standing in front of him, and said earnestly: "What a good crowd! What a kind heart, is it rare that it is not worthy of our cherishment? Just like this eldest sister," Qi Tianxiang turned around and walked in front of the middle-aged woman, pointed at the eldest sister and said emotionally: "Look at the wet and dry sweat stains behind the eldest sister!" Doesn't it touch our indifferent hearts? I have suffered so much grievance, tossed so many times, been facing white eyes, and been complained by private bosses, but I have not complained a word, but I have kept apologizing for my carelessness, without accusing us of mistakes in our work, nor is there any dissatisfaction with the cold reception and white eyes. ”

Qi Tianxiang seemed to be tired, and he didn't seem to want to say anything anymore, he raised his head as if to calm the excitement in his heart, and said slowly after a long time: "Look at how to straighten it out!" I don't give you this prescription, and I don't have any instructions or suggestions, three days later, I want to see the rectification report of your service center, not only in the way of work, but also in the style and sense of service, otherwise what is the use of such a service center? What is the use of such an official, an official, an official, and a grandmother? ”

After saying this, Qi Tianxiang didn't look at Hong Quanshui, but said gently to the middle-aged woman: "Eldest sister, I'll send you back, I'll explain to your boss, and try to make him stop complaining about you." ”

"Don't dare, don't dare." The middle-aged woman didn't know what to say in a panic, but just shook her head and waved her hands, "You are such a big leader, go to our small shop, and don't scare our boss to death, how dare you use me again!" ”

The eldest sister's words made Qi Tianxiang stunned for a moment, and immediately realized the eldest sister's worry, so he could only laugh awkwardly, and added: "Don't go to the place where you work, I'll send you to the vicinity of the place of work on such a hot day, I'll leave the phone to you, if you have anything, just call me, or go to the municipal party committee to find me, we will be relatives in the future." ”

As he spoke, he hugged the eldest sister with a smile, and in the applause and envious eyes of everyone, he slowly walked out of the service hall, walked to the side of the special car that Xiao Wang had just driven outside the hall, pulled the car door and helped the eldest sister into the car, and slowly left in the car.

At that moment, Qi Tianxiang made up his mind, and also determined where the first fire of the new official would burn.