Zhao Weidong had just finished dealing with Shang Jiankai's matter, and his butt was not hot after he was sent away, and Di Lingjun told him by phone that he would come over to report his work later. He estimated that there must be important things to discuss, these two people are busy with each other, and there are not many meetings, and Ji Lingjun is often on the side of Pacific Hongyuan International Bank, because after a large injection of capital, the business has increased significantly, and many need to be reviewed and approved by the president, and often do not go home for dinner, go home late, and meet a lot less.

Soon Ji Lingjun arrived at the office, and Zhao Weidong saw that Ji Lingjun's white and red face was full of spring breeze, and looked at her beaming appearance, he knew that she was in a good mood today. Zhao Weidong stood up and was about to make her a cup of tea, she immediately stood up and said:

"Chairman, let's come, maybe you haven't noticed, I have prepared a variety of world-class coffee for you, I guess you may not have touched it yet." Every time you come over, you make me tea, in fact, I still like coffee a little more, you can also try it, how does the world's top coffee taste. ”

"Sister Lingjun, you still have the skill of making coffee, I don't know yet, it seems that I will let you show your skills more in the future, I will taste the coffee you brewed today and see how it goes."

"The aroma of civet coffee is more likely to be lost than ordinary coffee. In order to maintain the flavor, the coffee beans are individually packaged and then injected with nitrogen to prevent oxidation of the coffee beans, and the production process is complex and rigorous. If you want to enjoy the true taste of civet coffee, don't add sugar or milk to the coffee, use a stuffed kettle, add 160-80ml of water, pour in 2 level spoons of coffee powder, wait for the water to roll up, and gently press down the raised coffee powder with flat bamboo slices, remember! Do not stir, otherwise the coffee will become bitter, sour and astringent. The water temperature is set at 96°C, boil for about 1 minute 45 seconds - 2 minutes, quickly remove the fire source, and at the same time wipe the glass bottle repeatedly with a cold damp cloth to cool it down rapidly, the brewed coffee will quickly fall and present a large amount of golden yellow fine foam, so that the ultimate flavor can be achieved. You've got a mouthful, and you'll soon be able to taste such delicious civet coffee. ”

"Sister Lingjun, is it really as amazing as you say?"

"Brother, whether it's magical or not, can't you know when you drink it later?"

"That's right, I'll wait."

After a while, Ji Lingjun completed the procedure of making civet coffee, and it seems that the technical requirements for making coffee are also comparable to those for making tea. Looking at the civet coffee bubble with golden yellow foam in front of him, Zhao Weidong picked up the coffee cup, put it in front of his nose, and gently fanned it to his nose with his other hand, and a fragrance similar to honey and chocolate floated over, it was really good, he took a small sip, although there was no added sugar and creamer, it was sweet and smooth. The rich taste of moistness, and the original texture of the water has been fully covered by the round and rich texture of the coffee, so the quality of the water can hardly be felt on the tip of the tongue when it is first entered, not bitter, not sour, not astringent, but a little more milky, and after entering the throat, it will not cause stomach discomfort without scraping the stomach. It has cooled down after drinking, but the taste is still sweet. After tasting it, Zhao Weidong smelled that there was still a sweet milk fragrance in the cup. It is truly a coffee with a rich texture and depth, and it is definitely one of a kind. Zhao Weidong decided that he could also exchange coffee in the future, so he said:

"Sister Lingjun, this civet cat coffee is good, it's just that it's too inconvenient to make coffee, but you made me interested in coffee today, no matter what kind of coffee it is, I will taste it, taste it, and experience the characteristics of Westerners' drinks."

Di Lingjun himself made a cup of Kona coffee, and while tasting it slowly, he was reporting to Zhao Weidong and said:

"Chairman, our acquisition of Hong Kong Dayang Shipbuilding Co., Ltd. this time is very smooth, we only spent 1 billion US dollars to win, the shipyard covers an area of 3.586 million square meters, the shoreline is 5,680 meters long, and the wharf is 1,500 meters long. It has a 360-meter-long, 96-meter-wide, 14.5-meter-deep large dry dock, equipped with a number of advanced facilities and equipment such as 600-ton gantry cranes. It has the ability to support the batch construction of 100,000-ton ships and large ships, and has one 80,000-ton dry dock, two 50,000-ton dry docks, two 20,000-ton dry docks, and two docks of several thousand tons to tens of thousands of tons. Of course, this is also related to the economic recession in Hong Kong in the past few years, in March 1973, with the discovery of fake stocks as the fuse, triggering panic selling of stockholders, the stock market fell sharply from 1774.96 points, and on December 10, 1974, it fell to a trough of 150 points, and the property market also collapsed, and property prices and rents fell sharply. The oil crisis in 1974 caused the Hong Kong stock market to plummet, and led to a comprehensive adjustment in the real estate industry, with land prices falling by 40% and property prices falling by 30-40%. At present, the real estate and stock market have begun to rise again, but many people are still not optimistic about the future market, and the shipbuilding industry's economic recovery is obviously lagging behind, they do not feel the signs of economic recovery, so all shareholders of the shipyard unanimously agreed to sell the shipyard as a whole, we wholly acquired the shipyard, and under our guarantee that we will not reduce wages and layoffs, all management and technical personnel and workers will be retained. ”

"Sister Lingjun, great, the acquisition of the shipyard will play an important role in the development of our group. But the current enterprise management is backward, I think Hong Kong Dayang Shipbuilding Co., Ltd. is estimated to have more serious problems in this regard, otherwise they will not be in a hurry to get rid of it, what about your analysis? ”

"My opinion is the same as yours, they are so eager to sell, I analyze several reasons: first, over the years, the economy has been sluggish, there is less shipping, and there are fewer ships to buy, resulting in fewer shipyard shipbuilding orders, and enterprises can not be maintained; Second, years of economic depression have caused them to lose confidence in their future; Third, they have financial difficulties and cannot sustain themselves for a long time in a sluggish economic environment; Fourth, the enterprise management system is outdated and rigid, the vitality is insufficient, the efficiency is low, the business marketing of the enterprise is backward, and it is even worse in the economic recession; Fifth, we agree to the conditions they put forward that they think are beneficial to them. They were worried that we would not agree to their offer after market research, so they tried to facilitate the early signing of the wholly-owned transfer agreement, and I signed the agreement on behalf of the group. ”

"Sister Lingjun, you are doing a good job, I originally thought, we want to buy each other in a hurry, the asking price will definitely not be low, I didn't expect the other party to be so anxious to sell, although for the moment, in the economic recession, the price is a little higher, but in the economic boom environment, this price is too low, because as long as it is handed over to us, this factory will definitely not be depressed again."

"Chairman, I am a financial person, I don't know much about the shipbuilding industry, how to establish a management system, I may be a layman, do you see what instructions you have?"

"For manufacturing enterprises, to systematically establish an enterprise quality management system, which is also a system engineering, countries around the world are also exploring this way, the earliest is the United States GH in 1959 on the procurement of military supplies put forward the "quality outline requirements", this is the world's earliest quality assurance standards documents, after the civilian supplies have also launched some national standards for quality assurance, last year Australia issued a set of quality assurance standards, these are some of the more primary programs."

"I've only heard of some of these, and some of them have never even heard of them, how do you know that?"

Ji Lingjun asked very curiously, these are only in the exploration stage of this era, put forward some experimental quality assurance system, most enterprises do not know at all, not like the later generations have been popularized to small and medium-sized enterprises, and the system is also very mature, and not complicated, easy to operate, Zhao Weidong himself not only understands, but also is a very important manager representative of the quality management system, and is not familiar with all this. Di Lingjun's question, Zhao Weidong is not easy to answer, in this era, quality assurance standards are still a very avant-garde topic, you can't say that you have crossed over, you just said that no one believes it, Zhao Weidong had to answer:

"I also saw from the professional information, this quality assurance standard system, indeed standing at the forefront of the development of enterprise management, so I attach great importance to it, so I also put forward the requirements for the establishment of a quality management system for my own enterprise management, I am the cutting-edge new management theory and standards, combined with their own ideas put forward."

Zhao Weidong knows that many of the things he proposed are beyond the times, and he must always leave some excuses that can justify himself, otherwise it is easy to arouse the suspicion of others, but if he doesn't use the things that are beyond the times, what is the point of crossing, Zhao Weidong feels that the future and the present world are often in conflict, just like the left brain is full of water, and the right brain is full of flour.

"That's the case, then I will also take a good look at the professional information in the future, and study more to keep up with the chairman's ideas."

"Sister Lingjun, I see that the enterprise management system you established last time in Pacific Hongyuan International Bank was very good, in fact, in many aspects, it is similar to Hong Kong Dayang Shipbuilding Co., Ltd., and many places can learn from each other, in fact, the bank has established a bank quality management system."

"Chairman, when you say this, I also recall that there are indeed many common things in the structure and content of the banking system, and you remind me that I know the direction."

Sure enough, the best university in the United States has a master's degree in finance, the mind is easy to use, and it seems that she has been able to organize and establish the quality management system of Hong Kong Dayang Shipbuilding Co., Ltd., in order to make her better establish this quality management system, and to make this system more useful, Zhao Weidong must release more water.

"Sister Lingjun, to establish a practical and effective quality management system, I want to propose to you eight principles of quality management:

First, focus on customers. Shipyards depend on their customers. Therefore, shipyards should understand the current and future needs of their customers, meet their requirements and strive to exceed their expectations. It is that everything must be customer-centric, without customers, products cannot be sold, and the market will naturally be gone. Think about what your customers think, so that you can exceed customer expectations. This guiding ideology should not only be clearly defined in leadership, but should also be implemented among all shipyard workers.

Second, the leadership role. Leaders should establish a unified purpose and direction for the shipyard. They should create and maintain an internal environment in which employees can fully participate in achieving the shipyard's goals. As the leader of the shipyard, we must unify the purpose, direction and internal environment of the shipyard, actively create a competitive mechanism, mobilize the enthusiasm of employees, and enable all employees to work in a harmonious atmosphere.

Third, full participation. Personnel at all levels of the shipyard are the foundation of the shipyard, and only their full participation can make their talents bring benefits to the shipyard. The entire workforce is the foundation of every shipyard. Quality management in a shipyard requires not only the right leadership from top management, but also the participation of all employees. Therefore, it is necessary to educate employees on quality awareness, professional ethics, customer-centric awareness and professionalism, and also stimulate the enthusiasm and sense of responsibility of employees.

Fourth, process methods. Managing activities and associated resources as a process can lead to more efficient results in achieving the desired results. The shipyard takes management responsibilities, resource management, product realization, measurement, analysis and improvement as the main process of the system, and evaluates the performance of the quality management system by taking customer requirements as input, providing customers with products as output, and measuring customer satisfaction through information feedback.

Fifth, the systematic approach to management. Identifying, understanding, and managing interconnected processes as a system helps shipbuilders improve the effectiveness and efficiency of achieving their goals. The production process of the shipyard is not isolated, but connected, so it is important to correctly identify the individual processes, as well as the relationships and excuses between them, and to manage them in an appropriate way.

Sixth, continuous improvement. Continuous improvement should be an eternal goal for shipyards; In the implementation of the process, problems are constantly found and solved, which will form a virtuous circle.

Article 7: Fact-based decision-making methods. Effective decision-making is based on data and information analysis, shipyards should collect various data in the process of operation, and then carry out statistics and analysis of these data, and find improvement points of shipyards or related information from the data, so as to facilitate the decision-making level of shipyards to make correct decisions, reduce the occurrence of errors, and prevent decision-making errors.

Article 8, the mutually beneficial relationship with the supplier. Shipyards and suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both parties to create value. For the supply side, we should not only talk about control but not about cooperation and mutual benefit, especially for the key suppliers, but also to establish a mutually beneficial relationship, which is beneficial to both shipyards and suppliers.

The above eight principles of quality management are the eight iron laws that must be followed to establish a shipyard quality management system, and must be closely integrated into the entire system. ”

"Chairman, I think the 'eight principles of quality management' you just talked about can be aimed at the big principles of all enterprises, not just for shipyards, is that the case?"

"Sister Lingjun, you are so powerful, I didn't say it, you heard it right away."