When Liu Zhiming told Liu Ganfei about the interesting story of Tang Dynasty Telecom just now, both sides laughed. And, Liu Ganfei also said, "I said Mr. Liu, I think all your customers have switched to piggy robots." Not only will this increase your productivity, but at the same time, it will save you a lot of money. ”

Yes, for every telecom company, customer service staff accounts for a considerable amount of money. And, in every region, you have to enroll that many people. Therefore, even if the telecom company pays the salary of some customer service personnel, it will cost tens of millions of ...... every year If the piggy robot is used, it doesn't mean that it will be greatly saved.

"Haha, actually, I have this idea too."

Liu Ganfei replied with a smile, and then said, "It's just that the current piggy robot is not very intelligent, I believe that there are higher-level intelligent robots in Mr. Liu's place." In addition, at present, the piggy robot can only be used in the Tang Dynasty mobile phone 4, and his control has not been moved to the Tang Dynasty Telecom, so it cannot be carried out. ”

"Hey, how do you know that we have higher-level intelligent robots here?"

"Alas, Mr. Liu, don't forget, before this, I had been following Mr. Chen."

"Oh, I almost forgot, I'm sorry, I'm sorry."

Liu Ganfei hurriedly apologized.

Yes, the intelligence of the piggy robot is far more than that.

Tang Dynasty smartphone 4, only primary intelligence, he can only deal with some relatively rudimentary problems. For the very complicated, especially the long-winded one, the pig robot in the Tang Dynasty smartphone 4 cannot serve it for the time being. But the real piggy robot, he is far more mature than that.

After a small apology, Liu Ganfei said to Liu Zhiming, "OK, no problem." I think it doesn't take much time for us to use the whole piggy robot in telecommunications. I'm sure not many users know that it's not a human being who is talking to him on the phone, it's just a robot. ”

"That's great."

With a phone call, the two companies reached a cooperation agreement.

After all, the technology is all the same. It is almost the same as using it to achieve control on a smartphone and controlling it on a telecommunications system. He only needs to open it according to the user's requirements, or record things. These things are very simple. The more mature piggy robot is entirely capable of doing the job.

Half a month later, the second generation of Tang Dynasty Electronics' pig robot was officially used in Tang Dynasty Telecom's customer service system.

As a result, the customer service department of Tang Dynasty Telecom, which was originally very busy, suddenly became relaxed.

Because, it turns out that the customer service work of dozens of people can be handed over to the piggy robot.

In this way, this also happened, and all of a sudden, the customer service staff of Tang Dynasty Telecom became too many. In order to save costs, try to retain the elite. Tang Dynasty Telecom also dismissed a large number of customer service after absorbing some customer service internally. Although, there is something ruthless about it. However, it can be proved from the one-sided that this is a victory for technology.

Although Tang Dynasty Company is unwilling to dismiss these employees, it cannot be raised in vain.

After all, now the 2nd generation of Piggy Robot is fully capable of all customer work.

However, such a dismissal has made a bad noise in the media.

Some media reported that "Tang Dynasty Telecom has recently experienced significant layoffs in Tang Dynasty Telecom Company, which has always performed super strongly." I learned from the reporter that layoffs have occurred in almost all regions of the country. According to incomplete statistics, the number of layoffs has reached more than 2,000. ”

2,000 layoffs, that's a terrifying number.

If there are no surprises in a company, it is generally impossible to lay off so many employees. Even if he lays off employees, it will only be a little bit of a layoff. Just like Nokia, this company has not been so drastic in its one-off layoffs. In this way, the market also made a bad voice for Tang Dynasty Telecom. ..., they believe, what led to the drastic layoffs in Tang Dynasty Telecom. Although many people don't know it now, it is very likely to be related to the company's losses. Yes, only if the company loses money, he will lay off employees. Moreover, the larger the amount of twisting, the more people will be laid off.

More than 2,000 employees were laid off at once, which is a huge number. No matter what the Tang Dynasty telecommunications explained, it was almost impossible to escape the point of losing money. However, some scholars said. If Tang Dynasty Telecom layoffs are due to other reasons, perhaps everyone still believes it. However, if it is said that he loses, it is basically impossible.

Yes, it's just not possible.

Although Tang Dynasty Telecom is not listed, the outside world cannot know his annual report and his specific profitability. However, from the State Telecommunications Administration, it is already possible to determine. Tang Dynasty Telecom's market share has occupied 1/3 of the country, or even more. Especially because of the Beidou navigation satellite, Tang Dynasty Telecom's 3G services are in a monopoly position. Basically, smartphone users now choose Tang Dynasty Telecom.

Therefore, in such a situation, it is impossible for Tang Dynasty Telecom to lose money. Of course, even if it is a loss, it should be a huge investment in infrastructure construction, relatively speaking, it is not a loss...... Because there will be more funds for such construction, but if you invest in it, you should have more expectations for the future, and it is impossible to lay off employees.

It's just that since it's not because of losses and layoffs, then others really can't find a specific reason.

After all, in general, there are only layoffs at a loss.

Of course, in addition to losses, there is actually another possibility.

For example, the restructuring of telecommunications.

Yes, telecommunications has always been a state-controlled business. Since the Tang Dynasty telecommunications joined, the telecommunications business has become a competition between the state and the private sector. Obviously, it is now private competition that takes the lead. In order to control telecommunications, perhaps the state will continue to use reorganization. Then, it is even possible that Tang Dynasty Telecom will be incorporated elsewhere.

It's just that it seems possible, but it's not possible.

Because, now the country has become more and more developed. Many things that are controlled by the state have been opened up one after another. Like banks, securities...... These are all open. Child. Not to mention, for this one telecom. In addition, such an opening up obviously has too many benefits for the whole country.

Just as Tang Dynasty Telecom joined, the telecommunications industry has become more and more standardized.

Like Internet speed, under the competition of the three, the Internet speed will directly increase rapidly.

At the same time, there has been great progress in technological innovation.

For example, the integration of the three networks has been very hot in the Chinese market.

Such a huge benefit, and the country is not stupid, why reorganize.

In addition, there is another reason: it is not possible for the state to restructure the telecommunications business.

Because, we know, although the telecommunications business has been controlled by the state before. However, in recent years, the country has opened up its telecommunications services to a great extent. At the same time, we know that Tang Dynasty Telecom is not an ordinary company. Because, he has the word Tang Dynasty in front of him. There is a company with the word Tang Dynasty, if you are afraid that no matter how small he is, no one will dare to be small.

Like Tang Dynasty Telecom, it is directly a subsidiary of Tang Dynasty Company.

Now that the country is rushing to the world relying on the Tang Dynasty Company, it makes no sense that the state will suppress the Tang Dynasty Company. Naturally, this reorganization is impossible to talk about. If it is really reorganized, I am afraid that it will really chill Chen Jiayi's heart. After all, people are dedicated to the country, and Nima's wants to return to the country as soon as he becomes strong.

After that, who will dare to do things for the country.

In this way, it is not possible for the state to reorganize telecommunications.

It's just that this can't be, that can't be, he always needs a reason. ..., there is no reason why Tang Dynasty Telecom could not have made large-scale layoffs because of this.

But there are a lot of puzzles in the world, and after the media discussed it for a while and there was no answer, it didn't continue. After all, this fart is a big thing, and it doesn't need to be too much concern. Moreover, Tang Dynasty Telecom is not the most important subsidiary of Tang Dynasty Company, nor is it the object of concern of Tang Dynasty fans.

Naturally, after a day or two of hyping up such a topic, it is impossible to continue forever. It's just that the media doesn't want to continue to discuss this one topic. However, some netizens had no intention of talking about the topic in the forum, which suddenly made the media focus on Tang Dynasty Telecom.

This unintentional topic is about a netizen who posted an emotion about Tang Dynasty Telecom's customer service. In this emotional post, this friend explained in detail how gentle, careful, and impeccable the customer service of Tang Dynasty Telecom is...... It's worth connecting with mobile learning.

It's good that this emotion didn't come out, but as soon as it came out, it immediately attracted a lot of onlookers.

"If you don't tell me, I haven't found out yet. Yes, the customer service quality of Tang Dynasty Telecom has been significantly improved recently. ”

"Hey, what's going on, didn't you say not long ago that more than 2,000 Tang Dynasty Telecom customer service personnel were dismissed. It stands to reason that after so many dismissals, it is impossible to serve so thoughtfully. ”

For example, the landlord said. In recent times, the quality of service has not only improved a lot. Moreover, the speed of wiring is getting faster and faster. Almost, you press manual service, 24 hours from non-stop line. You don't even want to wait. After pressing 0, the manual service has been directly connected.

This kind of speed, at the beginning, also scared these friends.

"Could it be that Tang Dynasty Telecom has performed very badly because of these customer services before. So, recruited another group of excellent customer service? ”

It seems that this is the case.

After all, in the telecommunications industry, customer service is the most numerous.

In the face of hundreds of millions of users, you don't have thousands of customer services, and you really can't cope with it.

It's just that such a question was doubted by other netizens. This netizen said that after the dismissal of more than 2,000 customer service customers from Tang Dynasty Telecom. Tang Dynasty Telecom not only did not continue to recruit people, but on the contrary, when others did not pay attention, it fired more than 1,000 people...... With such strength, it is almost like dismantling the customer service department of Tang Dynasty Telecom.

As for bringing in high-quality customer service from somewhere else, it seems that I have never heard of it. Even, from the major recruitment advertisements, Tang Dynasty Telecom used to have a position such as recruiting customer service every day. However, after the dismissal of a large number of people, this customer service position has disappeared since then.

It seems that Tang Dynasty Telecom does not need customer service.

Moreover, with such a large-scale dismissal of customer service, their customer service work should have been terrible.

But now, instead of performing badly, on the contrary, his customer service work has gone one step further.

It's weird.

For a while, many people don't understand.

For such an abnormal phenomenon, these media naturally paid attention to it.

At the same time, the power of these media is much more powerful than the power of netizens. To this end, they also specifically evaluated the quality of Tang Dynasty Telecom's customer service. In the end, it is true that Tang Dynasty Telecom's recent customer service quality improvement is not a point or two. In addition, they also interviewed a customer service staff of Tang Dynasty Telecom through other methods.

According to the customer service staff, Tang Dynasty Telecom has made a large number of layoffs to the customer service staff of the group company. Now, the customer service staff of Tang Dynasty Telecom is only 1/5 of the original. In the past, there was a large customer service studio, but now there are only a few people. If it weren't for their good performance, they might have been fired.

Subsequently, when the reporter asked. Since Tang Dynasty Telecom has dismissed so many customer service customers, why can it still complete customer service work so well. It stands to reason that this is not possible. After all, there are not enough operators. How to deal with calls from all over the world, you must know that the customer service volume of hundreds of millions of people in the country, although not everyone will be idle and painful. However, as long as a small number of them call at the same time period, it is enough for those customer service to accept. ..., but the staff member did not disclose about the incident.

It seems that the clues are here, which can only prove that Tang Dynasty Telecom has not recruited customer service again. But why are there fewer and fewer customer service personnel, but they are able to provide better and better customer service quality? Could it be that the customer service of Tang Dynasty Telecom is not a god. All of them will be seventy-two changes, doppelgangers and the like.

If not, it's impossible.

This kind of thing that goes against natural common sense has aroused the interest of these media even more.

Without figuring it out, they really can't eat.

It wasn't until the comments of a professor in Chicago were issued that the truth of the facts was revealed.

The Chicago professor named "Edward" claimed, "After Tang Dynasty became the world's top in artificial intelligence, he has been working on artificial intelligence in the laboratory." To this end, we have done a lot of experiments, and the purpose of these experiments is to make our robots intelligent.

For example, it is the same as the Tang Dynasty robot Little T. Obviously, though, we're in big trouble. We have been very slow to study this aspect until, after the emergence of the pig robot in the Tang Dynasty smartphone 4, we feel infinitely terrified of the topic of "artificial intelligence". Because, we found that the distance between us and the Tang Dynasty company was too big......

Until a few days ago, one of my students told me about Tang Dynasty Telecommunications.

At that time, our first thought was that Tang Dynasty Telecom might have installed a robot designed for chatting.

Yes, with the intelligence of the "piggy robot", as well as his super control system. As long as he is improved, then he is definitely a qualified customer service. To this end, we continue to call Tang Dynasty Telecom's customer service line, and we hope to find this result.

In the beginning, we made hundreds of phone calls. We found that no matter how we experimented with words, we really couldn't be sure if this customer service was a human, or if he wasn't, or even if he was a robot. If it's a robot, then there's no doubt that he's done the Turing test brilliantly.

Moreover, it is also a Turing test for professionals.

Because, the Turing test has a blind spot. In other words, as the tester's level increases, he can better judge whether the other party is a robot or not. If you are a relatively simple robot, such as the pig robot in the smartphone of the Tang Dynasty, I am afraid that for ordinary people, it will take a long time to be able to determine that he may not be a real person. However, for some of them, it doesn't take long...... However, the other party's customer service has successfully made Professor Edward unable to tell the difference.

Until, many professors discussed together for a long time, and finally found a clue in a detail.

Then, it was slightly confirmed that Tang Dynasty Telecom's customer service may be a chatbot.

Yes, to this day, this confirmation is still possible, or speculation.

Because, the clues found by Professor Edward are not rigorous enough. However, Edward can only classify the other party's customer service as a chatbot. Because, they really can't imagine that a customer service will have such a good quality. Even, when these guys are swearing. The other party can still be calm and do not care about the user......

This is theoretically impossible. Moreover, they have also tried many telecom companies with this trick.

The answers I get, although most of them will not scold them, but my heart will not be calm and calm.

However, in the Tang Dynasty Telecom customer service, he did not.

Although, he still showed himself to be very wise. However, this wisdom is too terrifying.

After such news appeared, finally, people seemed to have found a breakthrough.

"Artificial intelligence, artificial intelligence."

Yes, can you find any other reason than artificial intelligence?

Moreover, Tang Dynasty has always had research on artificial intelligence. In addition, the pig robot in the Tang Dynasty smartphone 4, he performed so well. Then, the customer service staff in Tang Dynasty Telecom are also robots, which makes sense. In that case, you can understand. Why did Tang Dynasty Telecom fire so many people at once.

In addition, this can also explain why the customer service quality of Tang Dynasty Telecom has risen instead of declining recently.

Only excellent artificial intelligence can solve all the problems.

"Oh my God, where is this artificial intelligence, it's just a real person."

Even these professors are not too sure, so is it necessary to add the word artificial?

In an instant, the media report set off a big discussion about artificial intelligence around the world.

Some netizens even pointed out that according to the development speed of Tang Dynasty Company, real robots will appear in the future. (To be continued.) If you like this work, you are welcome to vote for recommendation and monthly passes, and your support is my biggest motivation. )