Chapter 675: Robots as customer service

However, Chen Jiayi, compared to any other, knows the purpose of this robot.

……

"Little piggy, you say, did I send you to do something?" []

The Tang Dynasty TT platform has hundreds of millions of DE users. Piggy is also chatting with millions of people, constantly learning, imitating, growing, and evolving...... Until now, Piggy has no problems with language recognition, image recognition, and voice recognition.

However, for the "operation" of specific de things, the little pig still needs to be taught by others, and has not reached the ultimate de intelligence.

For this reason, Chen Jia thought about it, so he chatted with Little Pig.

"Old da, I chat with millions of people every day, and I'm very busy, and I'm still doing things."

"Damn, will I be lazy, who will I learn de?"

Le go, this imitation is not good. For example, a good DE learns LE, and a bad DE learns LE.

"No, I didn't learn from anyone. I just found out that a lot of people work 8 hours a day and sleep at night. Other times there are more holidays, poor deme de, why not? Old da, I strongly protest. I want a holiday, I want a break, I want mm, I want ......"

"Rest your sister, you don't have to rest. I just got you a customer service job, what do you think? ”

In the past, Piggy chatted with millions of people, and never asked for "sex". That is, whatever the user wants to talk about, Piggy will talk to him. It's just chatting for the sake of chatting, and there's no purpose to "sex". Nowadays, there is no problem with the language recognition function of the piggy, so putting the piggy in various jobs is the place to realize his intelligence.

This is a matter of course.

Artificial intelligence is to be applied to specific physical objects. Otherwise, the creation of intelligent robots is not a strange thing to show people? If that's the case, this shijie, who else will study. For this reason, Chen Jiayi plans to set up a career for Little Pig, so that Little Pig can achieve customer service work.

"Customer service, this is good, is there a salary?"

"Well, this can be had, but you have to work harder, otherwise, you will deduct wages, funds, and ......"

said that le was a big pile, and Chen Jiayi set an identity for le in the main program of Little Pig.

Now the "sex" of the genus de piglet is:

Name: Little Pig

"Sex": Male

Identity: The first generation of intelligent robots of Tang Dynasty Company.

Occupation: Customer service internship in the customer service department of Tang Dynasty company.

Of course, this is an internship de.

Although it's okay for Piggy to chat, Danshi, really put it into reality de work, who knows if there will be a problem. However, logically speaking, there should be no problem. Because, after Chen Jiayi set a career for Little Pig. Piggy de identity, he became LE customer service. And the little pig for customer service de work, there is also an essential dele solution.

Although, this Le solution is just imitating others. However, imitation is imitation, and all the excellent achievements of a gold medal customer service can be imitated, then, the little pig can be regarded as completing the le task. Moreover, in this shijie, not everyone can do a good job in customer service.

After all, everyone knows that doing customer service is not to mention the hard work, and users have to complain every day. For example, I don't know how to "", there is a problem with the game, and the money has not arrived...... A bunch of problems have to be dealt with by customers. If it is not handled properly, some hot de users, they will scold them all the time.

Because of this, the customer service DE and DA are all female DEs, and there are not many male DEs. Come to think of it, the male de can't stand being angry like this. Second, female de is customer service, and some hot-tempered de users will also be restrained. At the very least, they will think that in front of ladies, they should still be gentle.

"Ok, I completely understand, old da, don't worry, I will become the DE gold customer service of Tang Dynasty Company."

Little Pig assured Chen Jiayi.

"Good, good. But first, I'll have to test you. ”

Set up the LE identity, in the Piggy DE program, Piggy has regarded itself as a Le customer service. For this reason, Chen Jiayi decided to put the little pig before working in customer service, and he decided to test it internally. To this end, Chen Jiayi applied for another vest and started a dialogue with Little Pig.

This dialogue begins with the text で.

"Day, customer service customer service, my de equipment was stolen?"

Chen Jia sent a message to the little pig.

"Because we made a mistake at work and caused you le trouble.,I'm sorry.,We want to explain.,Which game do you play DE?"

"Zhu Xian."

"What are the districts?"

"Zone 1."

"Okay, during our DE monitoring process, we found that your DE account has been used in different places, may I ask, have you used the account in a different place recently."

"Well, it seems that there is, and it won't be stolen at that time."

"We can't know about this for the time being, we recommend that you bind the security to increase the security level."

"It's useful to say that de is a fart, but the question is, my de equipment is still stolen, will you compensate me?"

"Sorry, after investigation, the theft of your DE account is purely a personal use problem, and we cannot compensate you. However, you can provide a remote Internet address, and we can help you track down the number thief ......", "It's so troublesome, what is the address, I also forgot le, that counts as le." ”

……

This one service is not bad.

After all, the problem of number theft is difficult to deal with, and there is a DE that cannot be dealt with at all. You must know that the theft of some of the DA people's accounts is all personal factors, and it is impossible for Tang Dynasty Company to make compensation. Just as in reality, if a computer is sold and then stolen by someone else in the process of use, the computer company is not responsible for compensation.

Subsequently, Chen Jiayi used another identity. This time, it's not the number theft, it's the trouble in the game. For example, how to "" and so on. And the little pig plays the role of de customer service, and can give a good de answer. And, no matter what you ask, you can answer it quickly, and save you a lot of trouble.

"Yes, the service quality of this customer service is okay."

Chen Jia nodded a little, expressing satisfaction with the performance of the little pig.

A few days later, all subsidiaries of Tang Dynasty Company launched one of the latest businesses.

"Tang Dynasty elves."

Tang Dynasty Elf is the latest development of Tang Dynasty company de a customer service business, which can easily solve any problems encountered by users in Tang Dynasty company's products. In addition, the genie provides users with full service 24 hours a day, all year round. Welcome to use DA, Tang Dynasty company will be better DE service, to bring users the most convenient DE enjoyment.

Tang Dynasty elves, what Dongdong?

When it was first launched, many people felt absolutely unfamiliar with this Tang Dynasty elf. However, when they saw the explanation, people knew that the Tang Dynasty Elf was a customer service tool. That is to say, users can realize problem consultation and various problem solving through Tang Dynasty elves.

Previously, the Tang Dynasty elves had used the Tang Dynasty "operation" system, and the purpose was to help novices quickly get started with the Tang Dynasty "operation" system. However, at that time, he was a dead elf. And now de, he is alive de.

Originally, this to the business is not good to introduce DE, is to add more LE a service system. What's more, Tang Dynasty Company has always been a good customer service worker. However, a few days later, the da family finally knew that the Tang Dynasty elves were magical......

Tang Dynasty company to create the world's top customer service.

We know that if users encounter some "operation" problems, under normal circumstances, they will ask Baidu how to solve it. They don't have to ask their de friends in reality. Less often, they will solve it by making a direct call.

However, after having the Tang Dynasty Elf, they found that as long as it is any Tang Dynasty company DE problem, the DE customer service members in the Tang Dynasty Elf will give you thoughtful DE service. For example, there are some functions of instant messaging that "work". Then, the Tang Dynasty elves will give you an answer.

Of course, this is not the most asked de.

The most asked questions are online games.

Because in online games, there will be the most problems with DE. For example, someone does a task and doesn't know how to do it. At this time, it can be very anxious. Even, even Baidu, it may not know. In the past, they had no choice but to ...... However, after the Tang Dynasty elves, they found out. I mentioned all the game problems of DE, and they were able to reply as soon as possible. Whether it's day, or night, or even two or three o'clock in the morning, the elves of the Tang Dynasty never rest, perfect de do le, what is customer service.

Whether it is the product DE "operation" or the DE problem in the game, the system wizard accepts almost all DE problems.

This kind of service system surprised many players.

They never thought that this shijie could have such perfect customer service. You know,In the don't de game,Don't talk about online customer service,Even if you call directly,,When there is de,It's always busy,Or,Not online...... At most, during the day, this can be played.

In this way, many people believe that Tang Dynasty Company does not know how much human resources to invest in Tang Dynasty Elves.

If not, then how is it possible to create such a perfect customer service system?

The answer, Chen Jiayi will definitely not say.

However, Chen Jiayi will not say that some teams, they seem to have guessed.

……

Yahoo Headquarters, USA.

Yahoo is a well-known DE Internet service provider, and at the same time, it is also the first DE giant to enter the Internet portal in the whole Shijie. Until now, Yahoo has grown rapidly. It integrates portal, search, game and software to provide hundreds of millions of users around the world with rich Internet entertainment functions.

In this other, especially the Yahoo de portal with his de search, the status was only under the Tang Dynasty company.

Many people in the industry claim that Yahoo is currently the most likely to confront the Tang Dynasty company. It's a pity that Yahoo has always been an ally with Tang Dynasty Company, and this one-sided wish has never been realized. However, today de Yahoo, it seems that there are some exceptionally de differences. ,

Microsoft, IBM, ICQ, EA, Nintendo, Sega, Siemens, Green Color∷ Novel...... These world-famous DEIT companies are all gathered in Yahoo.

"Mr. Baci, I think, now that Yahoo, without Yang Zhiyuan's interference, we can have a good talk."

Bill of Microsoft, said to Yahoo President Buts.

Perhaps, when you hear Yahoo President Baji, you think you heard it wrong.

You will say, is the president of Yahoo not Yang Zhiyuan, how can it be Baci?

Yes, yes, Yang Zhiyuan de is indeed the president of Yahoo DE.

However, he is in the past tense. Now the CEO of DE Yahoo is this Baci.

The origin of the event is a year ago.

With the Tang Dynasty company DE strong DA, European and American IT companies, more and more feel the Tang Dynasty company DE threat. Even some non-Internet companies, they can feel the strong DA of Tang Dynasty companies. They believe that if Ren Tang Dynasty Company continues to develop, then even their non-Internet companies may have to protect themselves.

So, smart de European and American companies, they set their sights on le Yahoo. They believe that only Yahoo can compete with the Tang Dynasty company. Although, it seems, Yahoo is still weaker than the Tang Dynasty company. Danshi, if it joins forces with many enterprises in Europe and the United States, it is not compensated to fight with Tang Dynasty Company.

In this way, the phalanx represented by Weihu has negotiated with Yahoo Yang Zhiyuan many times, and said that they will work together to fight against the Tang Dynasty company. However, Yang Zhiyuan, who has Chinese ancestry, has never agreed. He also said that cooperating with Tang Dynasty Company DE is the foundation for Yahoo to become a strong DADE.

After that, because of this incident, Yang Zhiyuan had the intention of privatizing Yahoo DE.

Privatization, of course, is wholly controlled by Yang Zhiyuan.

However, Yahoo entered the capital market very early, and Yang Zhiyuan did not control many DE shares.

On the one hand, European and American companies learned that Yang Zhiyuan rejected their proposal, and on the other hand, they also found out that Yang Zhiyuan wanted to privatize Yahoo. The DA consortiums in Europe and the United States were launched one after another, and all of them joined together to finally meet the DA meeting of shareholders. Yang Zhiyuan's side lost to various DA fund companies in Europe and the United States, ending his position as CEO of Yahoo.

This is strikingly similar to Jobs back then.

The same de, both of them are strong people with great dade.

Similarly, both of them were eventually kicked out of the board of directors because of the issue of shares.

However, Jobs' expulsion from Apple was nothing more than a good play directed and acted by Jobs. And Yang Zhiyuan was kicked out by the board of directors, he was driven out of zhende, and nothing else. However, the common goal of the two companies seems to be the same, both are for the sake of fighting against the Tang Dynasty company.

Of course, LE, among the rumors in the outside world, will not say that this is for LE to fight against the Tang Dynasty Company. In fact, this time Yang Zhiyuan was fired by the board of directors, and the reason for DA was completely attributed to Le Yang Zhiyuan's desire to privatize Yahoo. Many fans saw that although they were sad, they were helpless. After all, in the capital market, whoever has more DE stocks is the old DA.

Even if Yang Zhiyuan is the CEO of Yahoo, he may still be fired.

In fact, like Yang Zhiyuan, Microsoft de Bill, and various DA fund companies also expressed dissatisfaction. If it weren't for the fact that Bill de has many friends, such as "Allen", etc., they all fully support Bill De's phalanx. Presumably, Microsoft de Bill may also be kicked out of the company by the board of directors like Steve Jobs and Yang Zhiyuan.

This incident also woke up many people. Many media said that although the arrival of the capital market DE can indeed bring rapid development to the company. Danshi, the future company is in charge of the DE problem, and it is at this time that the LE time bomb is planted. If you have the same style as the various DA fund companies, it is better to say, once the desire is contrary. Then, in the case of you have few shares, you can only be kicked out by the board of directors.

The more prescient name de is the Tang Dynasty company de Chen Jiayi, Nuodade is a Tang Dynasty company, Chen Jiayi is completely controlled, and no one can move Chen Jiayi's status. It's just that this shijie, how many companies can be like the Tang Dynasty company? After all, if the company wants to develop, it can only go through the capital market, otherwise, the Pang Dade consortium will instantly drown you in innovation.

When Microsoft de Bill asked Yahoo Baci, Bazi looked at Bill and came to Yahoo headquarters de **oss, "Guys, it's a pleasure to have DA come to Yahoo. Dajia rest assured, I have the same mind as all of you, we all want to defeat the Tang Dynasty company and realize the orderly development of the Internet. ”

"However, after all, the Tang Dynasty Company is too strong, and we still have to plan well."

Ba Ci and Yang Zhiyuan have different leadership styles.

He dreamed of breaking with the Tang Dynasty Company, but as the CEODE, he also knew it. The Tang Dynasty company is too strong, if it is not well planned. In the end, I am afraid that Yahoo will be swallowed up by the Tang Dynasty company.

"Very good, Mr. Baci, I think we should start working together immediately, or we won't have a chance in a few days." , said Cindy, vice president of IBM.

"Oh, Mr. Cindy, why?"

The crowd looked at Cindy.

"Guys, although I know that I say de this sentence a little abruptly. Danshi, we have to do this. ”

Cindy looked at everyone and found that few people understood.

"Does the DA family know that the Tang Dynasty Company recently launched a Tang Dynasty elf?"

"Of course, there is a solution, but this is just a small business, Mr. Cindy de meaning?"

Although for many users, they have always praised this Tang Dynasty elf. Danshi, for some of their bosses, this Tang Dynasty elf is just a small business, and it is not worth mentioning. They can also make one if needed. It's just that it's just to invest more human resources.

"I want to say that DE is, the DA family should pay attention to this Tang Dynasty elf. According to our investigation, this Tang Dynasty elf is likely to be an intelligent robot launched by Tang Dynasty Company not long ago. In other words, the customer service staff in the Tang Dynasty elves, he is not a real person......"

"Not a real person."

Everyone gasped.

Tang Dynasty elves, they naturally don't care. But if you want to say that the Tang Dynasty company DE intelligent robots, they have to pay attention to it. Although many media said that Tang Dynasty intelligent robots still have a long way to go before they can be used in actual products. Danshi, as everyone knows, can recognize language more smoothly, and he can quickly push to various DA fields.

No xiangdao, now de Tang Dynasty company, has been so fast to use Tang Dynasty intelligent robots, LE customer service.

"What then?"

IBM has always been an authority in the technology industry, and it has also studied artificial intelligence the most.

Before the DE intelligent robot, Deep Blue, that is, the DE robot that defeated the chess master, was from IBM.

I sat everybody and looked forward to looking at Cindy.

"Not surprisingly, the Tang Dynasty Elf is just a test for the Tang Dynasty Company for intelligent robots, or, just let him grow. In the future, he will also use it in many places. For example, "operation" systems, games, software...... Wait a minute. That's why I said that we should act now, otherwise, we won't have any chance. ”