Lin Wei: The products you sell now feel different from those in the store, so I will return them!

Store: We make sure it's genuine......

Lin Wei saw that the people in this store kept explaining, and they didn't come up with a solution at all. Pen & Fun & Pavilion www.biquge.info so unhappy when I bought it, and now I am so difficult to deal with after sale, and I suddenly feel a little angry.

"I'm too lazy to tell them, just complain." Lin Wei said to Zhuang Bi.

"Complaints?" Zhuang Bi looked surprised.

"That's right! Solve it directly with the shopkeeper! Lin Wei said.

"What if the shopkeeper ignores people?" Zhuang Bi is worried that these people will go through a process.

"Don't worry! Now on large e-commerce platforms, although fakes are inevitable, even if they are genuine, they can still be returned, and the clothes have not been washed. Lin Wei said.

Zhuang Bi saw that Lin Wei was quite professional, and he still admired her a little: "Then complain, just forcibly return the goods."

"I think so too," Lin Wei agreed with what he said.

The two of them suddenly felt a little like each other, a little bit of a feeling that they were not a family and did not enter the door. Suddenly, it's a bit of a match!

"Hurry up! When the time comes, it will be more difficult to do," Zhuang Bi was worried about delaying tomorrow.

"It's fine. If it's fast, it's solved, and today's after-sales service, even if the store is dragging it out, can be handled within 7 days."

"That's easy. When the time comes, I'll give you my account, and you can communicate directly with the store! Zhuang Bi said.

"Wait and see the situation, if the store doesn't reply, let's talk about it!" Lin Wei pressed the return button first, reason: fake!

When Lin Wei pressed this button, the store was as anxious as a monkey.

In less than 5 minutes, I immediately dialed a phone call.

Zhuang Bi looked at it, isn't this the sender's mobile phone number on the express bill? asked Lin Wei first: "This store called, why don't you take it?" ”。

"I'll pick it up! Seeing that they are also anxious," Lin Wei took the phone in Zhuang Bi's hand.

What else can this store say when they call! Isn't it just talking about this after-sales thing, chatting and talking, talking about the question of who will bear the postage.

Lin Wei was upset when she heard it, thinking that this was obviously a fake, and she had to ask consumers to bear the return postage, wasn't that cheating people? The postage marked above is 10 yuan, and if someone who specializes in online stores sends an ordinary package, it will be about 5 yuan at most. This obviously doesn't make 5 yuan, seeing dozens of orders every day in the store, you can also earn hundreds of yuan just for postage! Generally, people who buy things online see that the price is OK, the quality is OK, and there are fewer cases of return. If they do business, it's not a dead earning.

"We don't bear the round-trip freight, you have to be so unreasonable, we continue to complain, and I am also an old member of this brand, whether it is genuine or not, you know very well in your hearts, I don't want to embarrass you, as long as you return it," Lin Wei said on the phone.

The shopkeeper was forced to be helpless, like a devil surrendering. felt that it was really difficult to trap Lin Wei. After several battles, he finally agreed to return the goods, and the return postage was borne by the store, and the store asked Lin Wei to pay in advance.

Lin Wei hung up the phone, and then Zhuang Bi became happy, feeling that the money had also come back, and the matter had been dealt with: "Great." You really can. I didn't expect that the clothes purchased on behalf of me can be returned! ”。

"There is nothing that cannot be returned or exchanged when buying things online, and people who do business are holding soft persimmons and pinching them. When encountering difficult consumers, it is not necessary to solve them. Besides, it's not too much to ask for such a small amount," Lin Wei said.

Zhuang listened to it and felt that buying things online was not the same as a physical store! When you encounter difficult customers, you don't have to curry favor with them, otherwise, you will often come to the store to make trouble, and you will be annoyed by them. Relatively compared, online stores and physical stores have their own advantages, and physical stores can be touched on the spot, even if they are not good, they can not be bought on the spot. Although the online store also has a return and exchange service, and there is any freight insurance and the like, this is all to attract consumers, and secondly, when considering the quality problem, how much can make up for the postage to consumers.

But buying something online is to take some time, be able to choose, and pay more attention, otherwise it will be unpleasant.

Nowadays, there are many stores on the Internet to purchase, or some products that are about to expire are marked that they cannot be returned or exchanged, which feels like an overlord clause to consumers, but in fact, when the goods arrive, if you want to return them, you can still return them. But this takes time to negotiate and saves a bit of trouble.

"It seems that buying things online is the same as buying things in physical stores. It's really not good, I have to force it back, and the store has no choice? Zhuang Bi said.

"It was." Lin Wei had a hint of a smile.

"But when the time comes, will they make an excuse to say that something broke it, or how to drop it? That's not very troublesome," Zhuang Bi was worried about the shopkeeper's tricks.

"Since you're so worried, I'll send this goods. Anyway, you won't have time tomorrow or the day after tomorrow, so it's good to send it back early," Lin Wei said.

"I'm not afraid of this, just in case they cheat!"

"It's easy to do! Take a photo before sending it out. When the time comes, if they cheat, it will be to ask the courier," Lin Wei said.

"It's so troublesome, it's not as good as a physical store" Zhuang Bi felt that this physical store was real.

"In fact, buying things online is a heart, thinking that the Internet is cheap, but in fact, cheap means that there are no good goods, and good goods are not cheap. So you can compare and run this store well. Maybe it's much better than an online store," Lin Wei encouraged.

"That's what you said."

Zhuang Bi saw Lin Wei analyze like this, he was more able to communicate than a businessman, not only did he say the Tao, but he also felt that he had such a hand.

"Then you get the stuff right. I'll send it back tomorrow to save me the hassle," Lin Wei said.

"Hmm. That's what you're talking about."

The two of them straightened the dress and folded it. Lin Wei copied the address and prepared to send it away tomorrow.

"Okay," Lin Wei put down the pen in her hand.

"Then I'm sorry to trouble you tomorrow, I'm really sorry this time, I wanted to surprise you, but I didn't expect to make things like this, fortunately you're here, otherwise, I don't know how to deal with it. For someone with a personality like me, it's estimated that I'll throw my clothes aside and be too lazy to deal with them," Zhuang Bi smiled.

"Just settle this matter, don't blame anymore. Besides, you did it to help me do this," Lin Wei said.

Seeing Lin Wei suddenly say so many things today, it feels like a different person, I haven't seen her say so much! Could it be that today's incident stimulated her and tapped her potential. Maybe it's because I encountered so many things today, and I suddenly have a kind of explosive power!