At night, Jiang Tao's water heater at home suddenly ran out of power, and the family waited to take a bath, but there was no hot water. Pen "Fun" Pavilion www.biquge.info

The customer service on the other end of the phone listened carefully to Hu Lanhua's description and asked politely: "Hello lady, may I ask, is it just that the water heater is out of power, or is there no electricity in your house as a whole?" ”

Hu Lanhua originally thought that the other party would send someone to repair the water heater as soon as he heard his request for repair, but she didn't expect that this customer service staff would ask questions on the phone, and she became impatient for a while.

"What do you mean that my house has no electricity? You want to shirk responsibility, don't you? If the kitchen water heater is dead, it must be your water heater that is broken. Hurry up and send someone to repair it, our family is still waiting to take a bath." In particular, today is the first time my daughter-in-law has come to the door, if you can't fix the water heater for me quickly, delaying my son from marrying my daughter-in-law, I can't spare you. ”

Although "......" was extremely unhappy with Hu Lanhua's tone, as a customer service staff, he still adhered to the professional spirit and said to Hu Lanhua with kind words, "Madam, that's the case, our after-sales engineers, once they are dispatched, will charge a door-to-door fee, which is 100 yuan at a time." I asked carefully in the early stage, but also for the preliminary investigation, if it is not a problem with the water heater, you don't have to spend the 100 yuan door-to-door fee. ”

"Why isn't it your water heater problem? That's your problem! If it wasn't for your problem, would I call you? You think I'm sick! Hu Lanhua babbled on the phone.

"Well, let me confirm with you again, our after-sales engineer will charge 100 yuan for the door-to-door fee, you have no problem with this, right?"

"Let's talk about it first." As soon as I heard that I was going to give money, Hu Lanhua was not so happy.

"Madam, that's right, I have to get your consent before I can arrange for an after-sales engineer to come to my door. Moreover, this 100 yuan is only the cost of door-to-door, if the internal parts of the water heater are damaged and need to be replaced or repaired, you need to charge an additional fee. ”

"What!" Hu Lanhua screamed: "You guys are robbing Ming!" I haven't done anything yet, but I just came to see it, and I have to charge for it? If you need to repair or replace parts, you have to pay an additional fee, you guys are too dark! ”

......, the customer service staff has no patience to drive, "Madam, I checked the number you reported to me, your water heater has far exceeded our warranty period, so you have to charge another fee for door-to-door maintenance and maintenance." ”

Jiang Tao was sitting in the living room watching TV, and when he saw Hu Lanhua talking on the balcony, she was shouting loudly for a while, and then she was dissatisfied, so she couldn't help but come over curiously and asked, "Mom, what's wrong?" Are water heater manufacturers reluctant to come to the door for maintenance? ”

Hu Lanhua covered the telephone receiver and shook her head: "No, they said that after the warranty period, the door-to-door fee of 100 yuan will be charged, and if the parts are repaired or replaced, they will have to charge another money." ”

Jiang Tao felt that this was very reasonable: "There is no problem, let them come to the door." ”

Wan Yuhan also thinks that there is no problem, the warranty period has passed, which is a reasonable charge. I don't understand why Hu Lanhua looks like she has been stepped on by her tail.

Hu Lanhua didn't expect that her son Jiang Tao would turn his elbow outward. However, in front of Wan Yuhan, she didn't have a good seizure, so she had to yell at the customer service staff on the other end of the phone: "Okay, it's up to you, are you satisfied?" Hurry up and ask your engineer to come to the door, we're still waiting to use the water heater. ”

"That's right, ma'am, it's past eight o'clock in the evening, and our engineers are off work. You see, after going to work tomorrow, we will send personnel to repair for you as soon as possible, do you think it's okay? ”

"How's that going to work! We're still waiting to use it! We must arrange for your people to come and fix it for us now, right now! When Hu Lanhua heard it, she had to wait until tomorrow morning, where was she willing to follow, and she came up angrily.

"Then let me confirm first, whether our engineers can work overtime to make repairs. However, you will need to pay for overtime. The customer service staff said politely on the other end of the phone.

"What! It's ridiculous, your people are working overtime, why should overtime pay be paid from our customers? Are you going to bully people like that, huh? Xiao Tao, come here, give me the recording, I want to go to the consumer association to sue them! What kind of rule is this, and we have to pay overtime pay! Return returns, your water heater, we don't want it! Hu Lanhua heard such an rude request from the other party, and immediately couldn't bear it.

Wan Yuhan, who was sitting in the living room, didn't know what the customer service staff on the other end of the phone said, but he also understood a rough idea from Hu Lanhua's babbling words. What she cares about now is not whether the regulations of the water heater manufacturer are excessive, but the attitude of Hu Lanhua.

If you don't follow her wishes, you're going to do something...... Wan Yuhan couldn't help muttering in his heart, this is ...... If she really became her daughter-in-law, I don't know how many conflicts the two of them would have.

"Oh Mom, hurry up and let them come to the door for repairs, why are you choking on the phone with others?" Jiang Tao also felt that Hu Lanhua's performance was a little too much, and Wan Yuhan was watching from the side, in case she felt that her future mother-in-law was not easy to get along with and did not agree to marry her, wouldn't it be a big loss because of a small loss.

"You scumbag! They're slandering, and you're just clinging to them? Seeing that Jiang Tao didn't speak for herself, Hu Lanhua couldn't help but start scolding Jiang Tao.

Wan Yuhan frowned on the side.

This detail was seen by Jiang Tao in his eyes, and he sighed in his heart, for fear that Yuhan would be disgusted with Hu Lanhua. So, he immediately walked over, snatched the phone from Hu Lanhua's hand, and said to the customer service staff on the other end of the phone: "Listen to me, you should quickly send someone to repair it." ”

The customer staff once again told Jiang Tao about the door-to-door fee and overtime pay, as well as the fact that there will be a charge for replacing or repairing parts. After confirming that he had no problems, he agreed to arrange for an engineer to come to his door immediately.

After hanging up the phone, Jiang Tao looked at Wan Yuhan and pretended to smile easily: "Okay, someone will come to repair the water heater soon, and you can take a bath tonight." After taking a shower for a while, you should have a good rest first, you have worked hard today. ”

Before Wan Yuhan could speak, Hu Lanhua on the side scolded first: "You agreed to their request?" You scumbag! I've been raising you for so many years, and I haven't learned any of my shrewdness, but I'm just like your father, a wreck! ”