0067 Xia Yu Manager

Saying goodbye to the coach, Xia Yu rushed back to the company in the afternoon. Pen × fun × Pavilion www. ｂｉｑｕｇｅ。 infoBecause the company only allowed her to take half a day off, this made Xia Yu very unhappy, and she was wondering how good it would be to be like Ma San. In fact, Xia Yu's job is also very good, if according to income and work, her work can be regarded as a senior white-collar worker, weekends and weekends, and the monthly income has reached more than 6,000, the reason why she feels dissatisfied is because she has to work overtime often, although it is usually a weekend, but when it comes to holidays, she can't travel around like others.

Xia Yu is engaged in foreign trade, and she is also very envious of her customers who can often go on vacation everywhere, and the fundamental reason why she can't be like them is that she doesn't have the same income as them. After thinking about it for a long time, she felt that the easiest way was to find a rich man, in Xia Yu's words: choice is always more important than hard work. Instead of trying for it, it's better to fight for it.

But, hey, remembering a sentence from last year, she sometimes wonders if she was really right.

"Manager Xia, my customer in the UK said that there was a problem with our shipment, and there were more than 300 sets of sizes wrong." It was Yang Li who walked in. I saw that as soon as she came in, she pouted and sat on Xia Yu's desk, which was a bit like a subordinate reporting to her subordinates, completely complaining about the rhythm of work.

"Alright, I'll take care of it for you later. You don't have to complain all the time. Good work. Xia Yu said helplessly. This Yang Li can be regarded as her old friend, so although she doesn't have an attitude of taking herself as experience, Xia Yu doesn't show any anger.

"How did my eldest sister learn to drive today? Have you ever soaked in a handsome guy? Of course, Yang Li knew that Xia Yu chose to learn to drive with Ma San today. It is precisely because Xia Yu no longer learns to drive with her that she is also a little unhappy, which makes her feel that Xia Yu is a bit heavy and light on friends.

"Why do you hear that the vinegar smell is so strong in you?" Xia Yu didn't feel ashamed at all.

"Hey...... Someone is about to become a little rich woman, but I don't know if I will remember us when the time comes. Yang Li was not polite when she spoke.

"Okay, don't argue, I know that you are the best for me, pure love is the most important thing for you." Xia Yu said helplessly. Yang Li has always disagreed with Xia Yu's point of view, she has been waiting for one person, one wishes to win the heart of one person, and her hands are inseparable. The reason why she accompanied Xia Yu to talk to Ma San was because Ma San gave her a feeling of not being chaotic. But later, seeing that Xia Yu had already started, she gave up.

"Hey, play this time, don't take it seriously, just do it, don't cry with me when the time comes." Although Yang Li is Xia Yu's subordinate in the company, two years ago, when Xia Yu cried and ran to her house for three days and three nights, the two actually became good sisters. Neither of them talked about the original thing later, and others wanted to inquire, but they didn't have a clue. It seems that gossip also requires technical work.

"I don't know why, I always feel wrong, but he gives me the feeling that he is really a refreshing person. And, I have a vague feeling that he's still a virgin. Do you think he will dislike me then? Xia Yu suddenly looked at Yang Li helplessly.

"What age are you now, looking for a virgin? Junior high school may be gone. Don't think too much, I still say which thing, it's really not so important whether money is money or not, the important thing is whether he has a heart that loves you, he was wrong two years ago, and today two years later, I will tell you the truth, you really don't have a chance to make the wrong choice, because, you are no longer young. Of course I am. Yang Li shrugged helplessly.

"You say that we two are such excellent girls, why don't we have a chance? Where have all the good men in this world died? Don't put two big girls like flowers. Xia Yu smiled self-deprecatingly.

"Alright. Stop being nymphomaniac and get back to work. Yang Li looked helpless.

Xia Yu had no choice but to look at the information handed over by Yang Li, and found that it was not as serious as Yang Li thought, but the size and color were messed up. After thinking about it, he said, "Let's go, I'll help you explain to the customer first." ”

So I came to Yang Li's office and talked to the customer on the Internet. Foreigners are direct, and their memory is good, Xia Yu didn't say anything, just listened to him scold, and when the customer finished speaking, she said: "I'm sorry for causing you these troubles, the reason for these problems is that our company's management can't keep up with the development, but the company has been trying to change, so, I hope you can understand, this time, the goods, do feel a large part wrong, but, if we look at the problem in another way, for example, the size you want, in fact, all of them are there, but there are some changes in color, I don't think there should be much trouble with your sales, of course, for the mistakes we made, we are willing to provide you with three free samples of the new products next time. ”

It's strange to say, the customer listened to Xia Yu's explanation, thought about it, and felt that it was very good, and the most important thing was to have the opportunity to get three new product samples for free. It turned out that he had always felt that he had been cooperating with Yang Li for so long, and he always wanted to order samples, but every time Xia Yu came over, he always refused directly, and he also wanted to find another supplier, but later found that either the quality could not keep up or the service was so bad that he wanted to kill. In the end, he ran back to find Xia Yu, Xia Yu was more direct, telling him that now the purchase price has risen, and the quotation has to rise, so angry that the German guy said that he would take a plane to come and scold people. But in the end, I had to accept Xia Yu's request. After all, for him, it's just a high-in, high-out deal.

In Yang Li's words, Xia Yu specializes in this German product. Xia Yu also told Yang Li countless times that she had to dare to refuse boldly, and she had to dare to bear being sprayed. But as soon as there was a problem with this customer, Yang Li still didn't use her brains and went directly to Xia Yu.

In fact, Xia Yu's trick looks ordinary, but it uses the strategy of retreating to advance, first let you get out of your anger, and then apologize and admit your mistake, let the other party let go of all your anger, and then help the other party analyze how to better solve the inconvenience caused by this mistake to the other party.

In Xia Yu's words, this is service, so that customers know how to make money, and customers will always be in their own hands. Even if he makes a mistake, he finds that it will not cause sales difficulties, and the customer will naturally not make trouble again, and at the same time give him some benefits, and even if there is a mistake next time, he may still look forward to it. It may seem a bit funny, but many customers have really become high-quality customers of the company under her method.

Yang Li has said many times that the reason why Xia Yu is her boss is absolutely a matter of course, because even she, the company's number one sales champion, admires Xia Yu's public relations methods very much, and feels that no matter what happens, it can be solved in her hands.

After doing this, Xia Yu directly called the person who caused the mistake, and the warehouse and the consignor came to Xia Yu's office.

"Sit." After Xia Yu finished speaking, he had been busy with his own affairs, and after about half an hour, he raised his head, as if he had suddenly found two people, and asked strangely: "You two, why don't you come to work and come to me?" ”

When the two of them heard this, they were directly black lines at one end, which was obviously what she called the two of them over, but now it turned out that they had run over by themselves. Fortunately, the delivery boy reacted quickly enough, "Manager Xia, I'm sorry, there was a mistake in our delivery." ”

"Oh, another mistake." Xia Yu deliberately said the word "again" very seriously. "How many times have you appeared this month?" Xia Yu said casually.

"Not much, only 4 times." The warehouse also reacted and answered, but the consignor was helpless when he heard this.

"Only 4 times" Xia Yu pronounced the word "cai" a lot heavier. "Yes, good performance. Only 4 times. But it's only been a week this month, and you've already made 4 mistakes, oh no, it should have only been 4 mistakes, and it seems that you plan to make 16 mistakes this month to complete the task? Xia Yu said unhurriedly, not hurried or dry, but it gave people a sense of majesty.

"The manager laughed, how dare we, we must be serious next time, carefully check the goods, but there are really a lot of things to be shipped, and we are really a little busy sometimes." The delivery was called Xiaoyao, and he took care of the warehouse and told him not to talk anymore.

"Being too busy should never be an excuse to make mistakes at work. If you are wrong, you should change it, and if you can't change it, you have to be punished, which is the company's regulations. I didn't want to punish you, because everyone is a part-time worker, and they all want to earn more money when they come out to work. But if you are not punished, you think it doesn't matter, I have to face the boss at the top, and I have to be worthy of you. Now for the two of you. Every month, I allow you to get wrong, but not more, only twice. That is, a one-time chance. Moreover, the loss caused by this mistake can only be within 1,000. I believe that if you are willing to work hard, it should not be a big problem, if it is exceeded, sorry, we give the customer compensation, you are jointly responsible for 10% of the responsibility, note, is 10% of the quotation. If you don't want to be deducted from your salary, you should work hard, of course, there will be a reward if there is a penalty, and if you don't make a mistake within two consecutive months, one person will be awarded 500 yuan. If you only have a month, it can only be 100 yuan a piece. Therefore, if you don't make a mistake in the first month, the bonus is 100, and if you don't make a mistake all the time, the salary will be 500 yuan more every month. Yes, as long as you make a mistake, you can reset it to zero. After saying this, Xia Yu printed out the warehouse management regulations and delivery regulations, and also printed out the reward and punishment plan, and handed them to the two of them. And have both of them sign for confirmation.

"Okay, you guys go out first, later, it's wrong, don't be self-righteous in front of me and treat mistakes as trivial things, today is fortunately, the loss is not big, and I don't want to punish you, but it's better not to have a second time."

The two reluctantly walked out of Xia Yu's office. After glancing at each other, they had to bow their heads and walk towards the warehouse.