Chapter Seventy-Nine: Contradiction (Client Plus 1)
Liao Mingfei looked into her eyes, "Fan Xiaoyi in my eyes is good at hard work and being responsible. ”
Good at hard work she admits that being good at being responsible is what the hell.
Liao Mingfei said sincerely, "Even if the kiln burns out overnight, it is responsible to deliver the goods within the contract period." If the quality is not good, I would rather redo it than deliver the defective product, which is also responsible. Internally, let people who understand management not know how to pretend to understand and not point fingers, which is also responsible. Being able to be responsible externally and internally, understanding one's position, and not overstepping one's responsibilities is already the first step of a qualified boss. ”
"Really?" Fan Xiaoyi thought for a long time, "Didn't you comfort me?" ”
"Of course."
Seeing his serious appearance, Fan Xiaoyi couldn't help but step on him.
Liao Mingfei smiled and said, "But I also said it, it's just the first step." There's a lot to learn in the future. But as a boss, one of the most important things to learn is to employ people. You don't have to know everything, but you have to know how to get someone who understands to do what he has to do. ”
Fan Xiaoyi couldn't help frowning, "This is too difficult." ”
"It's hard to say, and it's hard to do." Seeing that Fan Xiaoyi was deeply shocked, Liao Mingfei shook her hand with a smile, "But you have to understand that you are not working hard alone." No one can do it all. When you can't do it, just let the person who can do it, and that's it. That's where the team comes in. ”
Fan Xiaoyi thought for a long time before laughing.
Yes, and Liao Mingfei. There are also Yuan Changming and Yue Meng, and so many people in the store. She is no longer walking alone.
Fan Xiaoyi couldn't help but feel relieved, "You always seem to be very good at comforting people." ”
Liao Mingfei touched her head with pity, "Where, it's nothing more than a fan of the authorities." ”
The next day, Fan Xiaoyi regained her strength, and even Yue Meng noticed her, "Did you pick up the money today?" ”
Fan Xiaoyi grinned, "I've picked up a treasure." Even she didn't pay attention to herself, her laughter was a little similar to Liao Mingfei.
However, before she could be happy for a while, something always came to her.
Li Yirong came to her, and the Alibaba store was complained, and this time it was impossible to appeal.
Because this buyer's complaint is entirely due to their own responsibility.
Fan Xiaoyi asked carefully before she understood what the situation was.
At that time, there was a list, because of Fang Qianqian's mistake, the list written to the eldest sister in the warehouse was written incorrectly, so the wrong goods were sent. When the other party received the theory that he found something wrong and came to them, Fang Qianqian didn't pay much attention to it. The other party looked for it a few times, and Fang Qianqian agreed to find a warehouse to replace. The other party sent the wrong goods back.
But a few days ago, Fan Xiaoyi asked everyone to work overtime to catch up with the order, and Fang Qianqian was busy and forgot about it.
The other party complained.
Fan Xiaoyi was silent for a while.
No one can say that they will not make mistakes, but the key is to look at the attitude and the losses caused.
Fang Qianqian is an old employee in the store, with old qualifications, and older than Fan Xiaoyi, when Fan Xiaoyi used to work here, she always called her Sister Fang. For Fang Qianqian, Fan Xiaoyi has always been a fledgling little girl who doesn't know anything.
Since Fan Xiaoyi took over the store, Fang Qianqian naturally welcomed the new boss as an old acquaintance, but she never really regarded Fan Xiaoyi as a boss in her heart.
Fan Xiaoyi is relatively easy to speak, but Fang Qianqian is a little loose and not very attentive. But no matter how you don't care, after all, it's an old employee, it's all a familiar thing, and it stands to reason that you shouldn't make such a simple mistake.
Anyway, Fan Xiaoyi decided to ask Fang Qianqian herself first.
But Fang Qianqian insisted that the other party had nothing to do, "He said before that it was raining and the sky was blue, and later he changed it to the lake." So I sent him the color of the lake. But he said that he had set the rain to pass and the sky to be blue. I reasoned with him for a long time, but he still insisted on saying that it was my fault, saying that he changed it and then changed it back, and complained without even listening. ”
This statement is completely different from Li Yirong's statement.
Fan Xiaoyi knew that their relationship was not very harmonious, but after Yue Meng came, she formulated relevant assessment standards and set posts for the two in detail, but there were no more sparks. But now that both sides are at loggerheads, she can't judge what the truth is for a while.
She had no choice but to ask Fang Qianqian, "Is there any record?" ”
Fang Qianqian said angrily, "No! Except for the first time it was contacted on the website, and then it was all on the phone, and there was no recording! ”
It's not easy to do that.
Fan Xiaoyi had no choice but to ask the person for the phone, "I'll communicate with him first." ”
She called the customer, and the other party really insisted that he changed back later, and scolded Fan Xiaoyi again on the phone because of the service attitude of his store.
Fan Xiaoyi was very helpless, so she went to Li Yirong privately, "You said it was Fang Qianqian's problem, do you have evidence?" ”
"Yes!" Li Yirong was also indignant, "She is simply absent-minded." I heard her call at that time, and the other party said that she wanted to change it back, and she complained for a while, and then the other party insisted on changing it, and she reluctantly said that she wanted to change it, and then I saw that she wrote it in her own little book, and if I could see her little book, there must be a record on it. She dragged Fan Xiaoyi, "We'll go to her now and ask for a notebook!" ”
"Did you see with your own eyes what she wrote?"
"No, but writing while talking on the phone must be that."
"What if she didn't write what you thought it was, or if she had torn the page?"
Li Yirong was speechless and squeaked before saying, "Then we have to take a look and confirm it first." ”
Fan Xiaoyi shook her head, "If you can't be sure, just ask for her things, it's also an insult to her." She had no choice but to say to Li Yirong, "You do your business first, and I'll think about it later." ”
Li Yirong left in a huff.
When it was time to get off work in the afternoon, everyone was gone, and Fan Xiaoyi stayed at the end.
She often stays at the end, and no one cares.
When she was sure that everyone was gone, she closed the door, flipped out the small notebook that she had memorized casually in her impression, and carefully read the recent Du Zai. There were a lot of bits and pieces, but until she found it several months ago, she didn't see what Li Yirong said. There aren't any torn pages either.
Fortunately, I didn't listen to Li Yirong and rushed over directly to find Fang Qianqian to ask for a notebook.
But what Li Yirong said was so convincing, and it didn't seem to be groundless.
The two of them, on the one hand, represent the old clerk, and on the other hand, the new clerk, if one is not handled well, it will cause greater contradictions.
Fan Xiaoyi had a headache.