Gao Junwei and their car drove to the outside of the pedestrian street and found a parking lot to stop. Pen @ fun @ pavilion wWw. ｂｉｑUｇE。 Info and the group got out of the car and mingled with the citizens of the city.

In fact, to be honest, thanks to the rapid development of modern logistics and information technology and the shift of marketing centers to clients, the provincial capital is not much more than the windy city in terms of commercial elements.

There are all kinds of commercial formats in the Windy City, and there is no shortage of all business models, and there are many categories of goods and brands, the difference is only that the scale of the shopping malls in the provincial city is much larger than that of the Windy City, and the grade of decoration and the price of goods are much higher than that of the Windy City.

In particular, the image of the service staff is more comfortable than the major shopping malls and supermarkets in the Windy City just from the dress. Not to mention other aspects, such as the tone of speech, the speed of speech, the use of gestures, mental outlook, work enthusiasm, etc., are more in place than the service staff of Windy City, and have a more business temperament.

"Tut, if you want to talk about service, it's better in the shopping mall in the provincial city. Our Windy City's, this is almost the case. At least there is no such thing as saying that the guests have come to the place, and there is no one to take care of. Mr. Gao, you are also engaged in business, don't you say? ”

After walking around the mall, Bi Jiamin mentioned this feeling to Gao Junwei.

"Well, alas, it can only be said that our merchants in the Windy City have not done enough work in this regard, and the training of employees is not in place, and the requirements for them are not so high. Of course, there is also an objective reason for this, that is, the average education level of our staff and customers in Windy City, to put it mildly, is really not as high as here. I'm not saying that if a person's education level is low, the quality must be low, because my education is not high. However, on the whole, people with a high level of education are still a little bit more qualified than people with a high level of education. ”

"The quality of business practitioners is a little higher, the more effective you can get from training them, the higher the quality of customers, the better the interaction with business practitioners, and the attitude of commercial practitioners towards customers can also be consciously improved."

Gao Junwei put forward his own views on the difference between the windy city and the provincial city that Bi Jiamin said.

"Hey, Mr. Gao, I don't understand what you said, the service attitude of the shopping mall salesman is not good, why is it related to the quality of customers?"

In general, when improving service levels, commercial enterprises find deficiencies from their own employees, and few people will look for the reasons for customers.

"Actually, this question is easy to understand, to give a simple example, now shopping malls generally require service staff to take the initiative to say hello to customers, say 'welcome' or something. You also know that although this is just a simple sentence, because there will be a lot of customers coming to the mall every day, if the service staff says every time they see a person, the cumulative number of days is also amazing. ”

"This is more or less an additional amount of labor for service personnel. They weren't too happy to say it. But what about the guests who choose things, the little girls say hello to him, some people don't even have a smile or a nod to show respect, and some even show a very disgusted expression on their faces, and even worse, they will laugh at other people's service staff or talk about others with their companions, of course, there is anything to say. I won't list them all. Seeing this kind of guest, can the service staff feel better? ”

"That's what I mean by interaction. The service staff took the initiative to say hello, but they did not get a response, and after a long time, their enthusiasm was gone. This service is slowly not going to last. However, you see, in a place where the guests are high-quality and educated, this kind of service can be maintained. ”

"This is because, have you noticed that the customers in the shopping malls in the provincial capital, the vast majority of them will respond to the services provided to them by others, reflecting their own quality and respect for others. This shows that the interaction between the service staff and the guests here is better. Right? That's what I said, the level of service is actually related to the quality of customers. ”

Gao Junwei has been engaged in business for a long time, so he naturally understands these things in the mall more thoroughly. A question about the waiter's attitude, he talked a long story.

"What Xiaowei said still has some truth, we sell breakfast too, some people enter the store, we greet him warmly, ask him what to eat, and invite him to sit. Some guests will clearly tell you what he eats, and we will quickly prepare it for him and serve it. But there are some guests, you ask him what he eats, he has a gloomy face, and he doesn't say anything, you let him sit, he doesn't sit. When you ask again, some of them either don't say anything and walk away with a look of anger that doesn't know where it came from. Some of them blame you for having a very bad attitude, "You still need to ask, of course it's noodles." 'But the noodles are also particular, and they are said, I don't ask clearly, and you don't make it clear, wait a minute, don't you still complain? ”

Zhou Xina has been selling noodles for more than 20 years, and she has a lot of experience in the performance of customers.

"Therefore, between the service and the being served, there is also a need for benign interaction, I am not enthusiastic and proactive, and you love to ignore it. The two sides can't interact with each other, the service staff is not enthusiastic, and the customer's shopping experience is not much better. In the long run, the results of the training of service personnel will gradually disappear, and the service quality will still not improve. Gao Junwei didn't say anything just now, but when he heard that his godmother agreed with his point of view, he was excited and added.

"Haha, Mr. Gao, you have said so much, and it is not to find a reason for not serving your own employees. I didn't expect you to be so short-sighted. Bi Jiamin was amused by Gao Junwei's set of rhetoric.

"How is it a short-term protection? I'm very objective in what I say. Moreover, I am not talking about the problem of our Guanglilai family, but the gap between the commercial service level of the entire Windy City and the provincial capital. You don't believe it, go back and look at your own supermarket, the service is much worse than here. ”

Gao Junwei was said by Bi Jiamin to be a short-term protector, and he expressed his dissatisfaction.

Bi Jiamin heard her refute herself, and she wanted to say something more to answer him, at this time Lin Yiqiang spoke: "I said Jiamin, look at what you provoked, how boring it is." And you, Brother Gao, why did you say you took so much trouble to tell her this? She is a personnel manager, and the eldest lady who sits in the office all day and looks at other people's faces can't understand what you are talking about. You two, just don't talk about this, hey, I've been shopping around, I'm hungry, brother, let's go and solve the problem of eating first. ”

What Lin Yiqiang said was really to the point, and Xiaolan admired it deeply in her heart.

That is, shopping for things has become a research. The two of them talked endlessly, and the good mood of visiting the mall was said to be gone, which was really boring.

So, she also glanced at Gao Junwei and Bi Jiamin with pain on her face, saying that she was very injured and needed to eat something delicious to make up.

"You know how to eat, it's really a foodie." Gao Junwei wanted to go with Bi Jiamin this time, and even criticized the two of them in unison. The unexpected harmony between men and women immediately caused a burst of laughter from everyone. (To be continued.) )