Chapter 100 Improvement of software and hardware
Qiuning will hold a meeting every five days to summarize the shortcomings in everyone's work, and of course praise the good work.
In Qiu Ning's eyes, everyone is the same when working, those who work hard and those who don't work hard, Qiu Ning is clearly distinguished. Of course, everyone is working harder, but there is still a lot lacking in marketing.
Of course, this is related to everyone's living environment, like Sister Wang, they have been born and raised in the countryside, and they are ancients, how can they understand the idea that modern customers are God, and how can they have a strong sense of service and take the initiative to serve customers?
Therefore, it is even more necessary for Qiu Ning to take responsibility and do a good job by herself, Sister Wang and Sister Ma will naturally follow suit.
If a store does not do well, her soul must strive to guide the staff, teach the staff how to market, how to treat the guests as God, and how to do their best to satisfy the guests.
And Qiu Ning can't just tell the staff, how do you want to receive guests, how to treat guests as gods, but you don't do it at all, or don't bother to do it. This is absolutely unconvincing, and it is not convincing to the employees.
Therefore, Qiu Ning is very serious about receiving every customer, in the whole store, Qiu Ning treats customers more seriously than anyone else, and does every business seriously, no matter how difficult the guests are, even if Qiu Ning can't stand it and can't do business, but Qiu Ning sues himself that he must keep smiling.
If you don't even think about yourself, you will get angry at every turn, and you will have conflicts with customers at every turn, so how can you continue to do business? And how do you get customers to want to come back to your store for a second or third time, or for a second time? In addition to the delicious food, the service must also keep up.
The taste of dim sum is the hardware condition, which is indispensable, but the corresponding software must also keep up, and the quality of service is software. The quality of the software has the customer return rate. It is also an essential factor.
And although Sister Wang and Sister Ma are peasant women in the countryside, they understand very well and are very real, in their opinion, even Qiu Ning can do things well. Take the first guest seriously, whether you buy it or not, at least you can finish it with a friendly attitude.
If you don't do this, how can you be worthy of Qiuning's salary? Everyone understands in their hearts that if you take other people's money, you have to do things for others. And it has to get things done.
And Qiu Ning never said who was bad in public, but always said her own shortcomings first. When listening to Qiu Ning's self-reflection, everyone blamed themselves in their hearts, Qiu Ning's little girl could pull down her face to do it, why can't everyone?
Slowly, even the most popular Sister Wang was slowly able to receive guests kindly, even the most annoying and difficult to serve people, she could insist on receiving them.
Qiu Ning is very satisfied with everyone's efforts. I am also more convinced that my way is right. Treating employees is not necessarily to use salary deductions, or reprimands and suppresses to make employees work hard to improve, but this way of taking responsibility by example is more convincing and allows everyone to self-reflect.
After a few months of operation, everyone can slowly adapt to the current work and strive to do their job well. This was something that Qiuning was very happy about, and Miichi's turnover was indeed gratifying, much higher than Qiuning had originally expected.
This also made Qiuning more confident. This shop is well managed, and when you open a semicolon again, you can be more experienced and more handy.
In fact, ancient people were more simple in business than modern people. Simpler. After looking at the business quota for a few months, Qiu Ning felt that the monthly business quota was about the same, and there were not too many fluctuations.
At this time, new things are needed to activate performance, and new things are needed to stimulate customer consumption and make customers willing to consume.
So Qiu Ning thought of the membership system that he had decided to implement early on, and Qiu Ning had some regular customers register early in the morning. And I have estimated that now Weiyi has a group of more loyal customers, and Qiu Ning directly launched a membership card system for these old customers.
The membership card is made by Qiu Ning looking for Wang Er, and the small wooden sign is engraved with a cute little new. Twinin likes cartoon characters, so he carved a small new pattern on the wooden sign.
Not only is it not easy to imitate, but it is also possible to make customers like it in a different style. Qiuning's gives all old customers a 85% discount, so as to encourage old customers to continue to buy snacks.
It can also stimulate everyone to consume and be willing to spend. With the same money, you can buy a little more, and everyone will naturally be willing to buy things.
In the early stage, Qiu Ning wanted to use the membership system to stimulate consumption, and in the later stage, Qiu Ning also thought of doing activities, that is, regularly engaging in special prices or something, just like doing activities in the supermarket, so that at least for a period of time, everyone can be willing to consume, and stimulate everyone's enthusiasm for consumption.
Of course, the most important thing now is to further improve the membership system, further make customers like more, and let their interests not be lost, and attract as many customers as possible and earn more money.
Qiu Ning didn't expect his membership card system to be so attractive, those old customers in the usual days heard that there was such a good thing, not only can they enjoy the discount and enjoy the cheap, but also can get the best service, who doesn't want to, who doesn't like it?
And in the eyes of the people, this membership system is more noble than ordinary customers, different from ordinary customers.
This feeling of superiority makes people feel even better. As a result, those customers who didn't often come to buy things before also began to buy dim sum at Weiyi, working hard to accumulate points, hoping to accumulate member points soon.
In this way, you can become a member of the taste shop, you can enjoy 85% discount, and you can also get a membership card.
Lao Xiucai looked at the small wooden sign in his hand, pinched his long beard, and the more he looked at it, the more satisfied he became. Said to the housekeeper beside him: "You said how transparent this Qiuning girl is, this business is really her old business,
You can see which shop in Pingyang can come up with this thing, but let a little girl come up with it. Not to mention that the dim sum she makes is delicious, this membership system is chic and novel, which is enough to make the people have a good time. ”
The old housekeeper nodded, with a deep sympathetic expression, "No, Miss Qiuning is smart, which also shows that your master has a discerning eye, and you can see that this Qiuning girl is not ordinary in the morning." ”
Lao Xiucai smiled proudly, even if he knew that it was a sycophant, but everyone loved to listen to this nice word. "But no, old man, I have lived a long time, and I can actually meet a business wizard, and I am still a little girl. It can be regarded as my old man's knowledge, and it is also a blessing for Wangjia Village that such a girl can appear in our Wangjia Village. (To be continued.) )