Lu Fengyu, who had regained his clarity, finally noticed Ye Qingwan's doubts and the worries behind the doubts......

Lu Fengyu, "......"

What to worry about, it goes without saying!

Scratching his head in embarrassment, Lu Fengyu explained, "That, Mr. Ye, this is indeed an excellent method. Pen | fun | pavilion www. ｂｉｑｕｇｅ。 info Regardless of the elements of the news, if you want to attract people, you must have suspense. Mr. Yang's denial immediately gave rise to a few more suspense, such as whether he was the richest man or Hurun made a mistake. ”

"It's going to be a hot story, but what does it take to maintain a hot story? Naturally, it is a continuous follow-up content, otherwise no matter how hot the news is, a few days will pass. Mr. Yang said that he would deny it, so according to the process, the news reporter would naturally go back to interview Hurun...... No matter what Hurun answers, as long as it is not to avoid the question, these reporters can come back and interview us again, for example, to ask us what we think of Hurun's response, this is the reporter's routine. ”

Ye Qingwan, "......"

This is the reporter's routine, and then Yang Fan began to do the opposite, so he helped the reporter find an opportunity to perform this routine?

Is that really the case?

Ye Qingwan wasn't sure, Yang Fan's routines had always been both hidden and deep......

Before Ye Qingwan could sort out Yang Fan's thoughts, Lu Fengyu continued, "Similarly, if you see that this reply is related to other people, then there will be more material for reporters to interview." Journalists are not afraid to run a little more, but they are afraid to run away without material, and it is clear that this answer is a way to maintain the popularity of the news. ”

So Ye Qingwan was even more confused, it sounded like this was the case, thinking about her thoughts just now, she was a little unconvinced, "He shouldn't have thought of so much, why don't I ask again?" ”

"Unintentionally?" Lu Fengyu smiled, "Just look at the customer service training program designed by Mr. Yang, you know that he is a master of journalism, how could he not think of this." ”

"Customer service? News? ”

Hearing Lu Fengyu's thoughts, Ye Qingwan said puzzled.

Lu Fengyu explained, "The existence of customer service is anti-news, when will users find customer service, if there is a problem, this is essentially negative news, in addition to appeasing customers, the main function of customer service is to prevent the spread of negative news!" ”

Ye Qingwan, "......"

It was the first time she had heard such a statement......

"Mr. Yang's training program is very quintessential, what a decent posture, expression, especially those few cookie-cutter words, what the situation says, what is not easy to answer is to respond upwards These few sentences repeatedly, no other expressions, no personal attitude, in fact, not like a flesh-and-blood person at all, but a humanoid answering machine. So no one will be interested in this kind of answer from the customer service, unless she scolds people for being news, in short, all of this is to eliminate the fun of the news. Lu Fengyu gushed endlessly.

After that, Lu Fengyu paused, took a slight breath and continued, "Especially when it comes to solving problems, what is the procedure we solve, what research department, production department, sales department, and logistics department all talked about, and there was no name or occupation among them, all of them were departments. There is no entity in a department, how to project love and hate, so this is further loss of interest. The most important thing is that there are really reporters who have gone around one by one, what is the result of ushering in him? A piece of news is only 30 seconds, and a minute is a long time, with so many departments, where can a piece of news be put down, can such a little thing give you a whole special report? You see, no one is interested, the news can't be put down, the topic is unnecessary, and 99% of the negative news just disappears in the customer service area! ”

Ye Qingwan, "......"

Hearing Lu Fengyu's explanation, it simply ruined her three views, you must know that Ye Qingwan has always believed that the existence of customer service is to better serve customers, and now she knows that their biggest role is to eliminate negative news. But if you think about it, it seems that if you really want better service, shouldn't it be a better way to invest more emotion in communicating with customers according to the situation, why bother with a robot everything is formulaic.

Now Ye Qingwan doesn't know how to describe Yang Fan......

Isn't he only twenty?

When I met, he was only a fifteen or sixteen teenager, and where did he usually see him study these?

How could he understand this, could anyone really be born to know it?

To be honest, Ye Qingwan is deeply affected now......

You say that this stinky boy has a keen sense of business smell, forget it, he is talented. He is also very good at seeing people, even if he is precocious, he understands the world early. But now that the essence of these professions is so accurate, what is it?

Logical thinking is meticulous, good at thinking or good at seeing the essence through phenomena.

Don't bring such a shocking ......

A teenager who is less than twenty years old understands everything, not very good!

Although she had admired Yang Fan very much before, Ye Qingwan at this time still felt that her self-confidence had been seriously destroyed by Yang Fan again.

This guy was born to hit people, and the more you get from it, the harder you get hit!

Ye Qingwan, who had this mentality, glanced at him fiercely when she greeted Yang Fan in the corridor, "Profiteer......

Yang Fan, "......"

Yang Fan pointed to his nose speechlessly, as if asking me what to do again?

That face is really aggrieved!

Seeing this scene, Ye Qingwan still didn't understand her hatred, and continued to say, "I don't have any good intentions......

"It's not!" Yang Fan couldn't think of what he had done, and said with a look of grievance, "What did I do that was so angry?" ”

The two of them just stood in the hallway and talked......

Ye Qingwan said hatefully, "Why didn't you explain what you said just now, I lost face when I went to Lu Fengyu's side." ”

What's going on......

Yang Fan paused for a moment before explaining, "Well, this is mainly to impress you, don't judge things by simple cause and effect." ”

It's really a stark lesson, to deny it is to want to keep a low profile, isn't this a simple cause and effect!

Thinking about it, Ye Qingwan pursed her lips, "You're going to talk nonsense, don't you just want to listen to the fun?" ”

"How can you?" Yang Fan said righteously, "I'm such an upright person! ”

Get!

Now Ye Qingwan can be completely sure that this is what Yang Fan means.

So Ye Qingwan glared at Yang Fan fiercely, and walked back to her office with her high heels.

Yang Fan smiled and didn't follow, Ye Qingwan is not a petty person, this is deliberately throwing off his face as revenge, and there is nothing to do when he turns back.

That's right, he really deliberately wanted to make a big deal this time, since he was sure that he couldn't hide it, then he would be more high-profile, and by the way, he would do a promotion for Qihang!

Best of both worlds......

……#……

It's not a fiction about customer service. Many book friends should know that I am in charge of the business hall, and I once explained the concept of customer service to me honestly when I was studying.

Seriously, my three views collapsed at that time......

(To be continued.) )