The implications of this event go far beyond that

Videos of hundreds of people parading the streets of female doctors have been posted on the Internet, except for a few people who are aggrieved by the female doctors, and most of them are busy cheering.

"That's how the doctor should be now!"

"Good! Happy! ”

"Mud horse, why didn't you notify me? I'll go too! ”

“”

Looking at the comments one after another, Ye Bufan felt a chill in his heart, when did the doctor-patient relationship become tense to this extent?

He is also a former doctor, and having worked in a hospital, he knows very well what kind of work doctors face on a daily basis.

A doctor spends seven or eight hours a day on the operating table with more than a dozen patients, and when he gets off the operating table, he has to face a mountain of cases and patients and family members who constantly come to inquire about their condition

Others are resting on holidays, but doctors rarely have time to rest. They want to take advantage of the holiday time to catch up with the cases!

What about cases that are not completed on time? The conference will roll call and deduct money!

Faced with the double pressure of life and work, many people are sick, but they don't have time to see it, because they have to be hospitalized if they see it, they don't have time to be hospitalized! There are still a lot of patients who have something to deal with on their own

As for a little doctor named Silver Needle, he wanted to go to see him after he got sick, but he didn't have enough money to see him, so he complained a little~

Under such work pressure, sometimes the doctor's mood will inevitably become irritable, especially those who have become famous directors, who receive hundreds of people a day in the outpatient clinic, how can they have time to say a word?

As long as a patient asks one more question, he will not be able to read the number in the morning!

Therefore, in the eyes of patients, it is often the patient who sits there, and the director asks about the condition, and then prescribes a test sheet and a checklist.

"Come back to me after the check-up!"

After saying that, he stuffed the list to the patient,

"Next!"

In the face of such a "casual" attitude of doctors, patients who are already worried in their hearts are even more uneasy, and they habitually want to ask,

"What do these tests do doctors?"

In the face of such a problem, the outpatient doctor who is already in charge of the head will often reply with a non-nonsense or unfriendly explanation. Even many people will choose to ignore ~

In this way, the patient who was already ignorant of his condition and uneasy in his heart suddenly became extremely angry, and his temper was about to attack on the spot, and the temper was quite mild, and he also went out of the outpatient clinic with a stomach full of anger.

Faced with a stack of checklists, do you do it or don't you do it?! If you don't do it, it's okay, it's a waste to queue up all morning when you're sick, and you don't have a good idea of your illness.

Well, endure the fire in your stomach to pay, queue up for a long time, and be very anxious to pay the money later, and then you will be upset by the staggering fees!

By this time, many patients have already held back the fire in their hearts, like a ** barrel that may explode at any time.

When I arrived at the examination room, I continued to line up, and finally waited for the results after the inspection.

After waiting for the results in the morning, others tell you that they are off work, so come and pick them up in the afternoon!

Well, the people who took leave to come out for half a day are dumbfounded! Mud horse, what am I going to do in the afternoon?!

It's good to say that the doctors are not accommodating, and now the patient is completely angry!

But when they were angry, they didn't think that a large hospital, hundreds of people check every day, for example, hundreds of X-ray examinations are done in the morning, and there are special reading personnel, and the staff is almost continuous all morning, when they are eager to eat and rest, how can they be willing to open the back door for you?

It's like if you've been busy all morning, and your boss asks you to work overtime when you're exhausted, how can you be willing? What's more, you're not his boss yet~

But how can agitated patients have time to think about this? I can only eat with my breath, and I can't even eat because I have to go for a check-up on an empty stomach in the afternoon

After queuing again and again, feeling aggrieved again and again, and getting angry again and again, I finally got the results of the laboratory tests, and the doctor is going to leave work! Can the patient not be angry now?! Can you not be angry?!

Even if the patient is lucky, the doctor has not left work and has already seen nearly 100 patients, and he picks up your laboratory tests and looks at them, and then asks about the medical history, he has no intention of telling you what the disease is and how to treat it

The better ones will talk about it in general, a very few will talk about it in detail for you, and most of them will directly lower their heads and prescribe medicine to you

If you ask again, doctor, what's the matter with my disease? At this time, most of them did not have the answers they wanted

After seeing the doctor, I went to line up again, spent money, and grabbed medicine~

Looking at the pile of medicines in front of him, the patient was also dumbfounded, are you asking me to eat or take medicine?!

In the face of the patient's questioning, the doctor also expressed helplessness, this price is not set by them~ they can't set it

One time I saw a doctor, I held back the fire in my belly, and the two times I saw a doctor, the anger was a lot bigger, and when the number of times was more, the anger became more and more vigorous, and one day it will erupt

In this way, in the mutual incomprehension and misunderstanding again and again, the doctor-patient relationship is becoming more and more tense and worse! Even in many places patients do not trust doctors, and doctors are wary of patients

In such a situation of mutual distrust, before treatment, we should consider whether this treatment method is risky, whether I can bear the risk, and whether the patient will sue me? How can this make doctors free of their hands to treat diseases?

When the patient is receiving treatment, he or she should think about whether the treatment is useful or not. Could it be that I was asked to do it to make money? Will it be bad? Do I sue him if I do something bad?! Should I give him a red envelope? Don't you feel at ease if you don't give me peace? How can patients feel at ease when they see a doctor?

In this way, doctors and patients, two groups that should cooperate and trust each other, gradually came to the opposite side, and walked on the side that people least wanted to see

While thinking about this, the phone in front of Ye Bufan's desk rang.

"Xiao Ye, come to my office!"

"Okay Director!"

It was Sun Xiuying who called, and Ye Bufan said in his heart, I'm afraid it's for yesterday's thing.

Sure enough, as soon as she came to the director's office, Sun Xiuying asked about yesterday. Ye Bufan told Sun Xiuying what happened.

Sun Xiuying has also generally understood what happened, and now that she heard Ye Bufan say this, she also has a detailed understanding of what happened in her heart.

"Alas, the current medical environment is like this, we want to change, it's hard"

Hearing Sun Xiuying's helpless words, Ye Bufan could only smile bitterly, but he thought for a while and said:

"Director, in fact, we can also do some efforts, at least to change some of the current situation."

Sun Xiuying sighed,

"Why haven't we done that? But the results are not good, such as the smile service and sunshine service proposed before, and it can't be implemented after a few days~"

After finishing speaking, Sun Xiuying said to Ye Bufan hopelessly:

"If Xiaoye, you have any good suggestions, you might as well put them forward~"

What she didn't expect was that Ye Bufan really had to put forward his own ideas:

"Director, I thought about it for a while, why the previous efforts were ineffective, this is because we only made requirements for medical staff, but not for patients, and medical staff have no motivation at all when they perform smiling service~"

"Asking for a patient? Impetus? ”

"Not bad! When we make unilateral requests, medical workers think, why should we just make changes? Isn't that fair! And the motivation~ To put it bluntly, it is a lack of excitement! If you perform well and there is a bonus, who do you say doesn't perform hard? I'm afraid that the smiling face cramps, and they are willing to do it! ”

Hearing Ye Bufan's words, Sun Xiuying's eyes couldn't help but light up, yes! Why didn't you think of this before?

With an interested look on her face, she continued to ask:

"It seems that Xiao Ye, you have made preparations! Tell us what you think! ”

Ye Bufan sorted out his thoughts and said:

"We can continue the previous smile service, sunshine service, and at the same time, in addition to increasing the number of guides, we should also put the introduction of the department at the door of each department, such as the auxiliary department to clearly tell patients when to work and how long to get results. The clinical department made a brochure of the common diseases of its own department and placed it at the door~"

"Of course, the most important thing is to propose a system of rewards and punishments! With the bonus, I don't believe they don't have the pleasure to do it! We can allocate a part of our funds to do this! I know that this fund is for the development of community hospitals, so let's start with this service from community hospitals! ”

"But the community hospital has been carried out, and the effect of those big hospitals is not good~"

Hearing Sun Xiuying's question, Ye Bufan said:

"The service quality of community hospitals has improved significantly, and if the big hospitals are embarrassed not to improve quickly, I will obey their leadership!"

Hearing his words, Sun Xiuying's eyes lit up again, yes, this not only saves a bonus for big hospitals, let them pay out of their own pockets, but also can improve the quality of medical care in an all-round way, why not?!

Seeing that the director agreed with his idea, Ye Bufan continued:

"As for patients, we can advocate civilized care! Put forward the medical treatment norms, and then the most important one, and it is also an urgent one, for the treatment of medical troubles! ”

"I don't know about other cities, the medical troubles in Weihai City are too arrogant! This incident is an example of this! This kind of medical troubles have seriously affected the normal medical work of the hospital, and also fostered a bad atmosphere of medical troubles! We can make a standard for medical trouble, what kind of thing is called medical trouble, and how to deal with medical trouble! ”

"With such a standard, the hospital can take the right seat when it encounters this kind of dispute, first distinguish whether it is a medical trouble, and then implement different treatment methods!"

ps: The small melon seeds are sensitive, and the brothers don't like it, don't spray it~