The next day, Chen Yan went to work and received the task given by Zhang Xingwu, and Wang Zhiping, who was on sick leave, went to the 13th branch factory with Mr. Jiang to hold a quality on-site meeting. Zhang Xingwu told her that Mr. Jiang had gone to the scene, and you notified the Propaganda Department to record the video, so hurry up.

Chen Yan's work in the secretary group is not heavy, because of her gender, she is only "responsible" for Liu Xiuyun's one leader, and the other is text work such as summarizing, but now there are not many text tasks in this season, and they are generally busy at the end of the quarter, at the end of half a year and at the end of the year.

Because Liu Xiuyun didn't often go to the workshop, and even Chen Yan was not familiar with the branch, so he asked twice before he found the main workshop of the 13th branch.

When she went in with her notebook, there were already dozens of people around the scene, and from a distance, Chen Yan heard Chief Engineer Jiang Shangyun talking.

Jiang Shangyun is not only the company's top technical leader, but also the leader in charge of quality, and the "manager representative" of the company's quality management system.

"I made arrangements when I came back from East Lake, why are you so slow? Well? Jiang Shangyun's voice was filled with irrepressible anger.

Chen Yan squeezed into the circle and saw Jiang Shangyun reprimanding Chen Yongliang, director of the quality management department.

Jiang is always known for his good temper among the company's leaders, and it is the first time Chen Yan has seen Jiang Shangyun so angry. Then she saw Mr. Tao standing next to Mr. Jiang, so she understood that the quality department must have lost Mr. Jiang's face in front of Mr. Tao.

"Mr. Jiang, don't be angry first," Tao Tang's voice was very calm, "Director Chen, you went to East Lake with us, and I see that you have written down the opinions of users on our products." What have you been doing in the past few days? ”

"Mr. Tao, after coming back, Mr. Jiang immediately convened a special meeting of the quality department and put forward the requirements for special rectification. In the past two days, we have worked with the quality inspection center, the technical department and the relevant branches to sort out the problems raised by the other party, and find the missing problems in the spirit of drawing inferences from one another...... We are working on a document and a draft has been prepared...... Mr. Jiang is right to criticize, our work is too slow, I will review. ”

The leaders of the quality department are all beautiful men, Chen Yan has heard of it, from the director to the section chief, all of them are talents, Chen Yan recorded Director Chen's speech while looking at Chen Yongliang, and felt that this person was indeed personable, like a scholar.

"Well, did you bring a draft?"

Chen Yongliang went to see Fan Yongcheng. Fan Yongcheng hurriedly took out a stack of manuscript paper, "Mr. Tao, ...... here"

"You are?"

"Report to Mr. Tao, my name is Fan Yongcheng, the chief of the second section of the quality department."

"Oh," Tao Tang glanced at Fan Yongcheng attentively, and then began to read the manuscript of the quality department.

Chen Yan closed the notebook. She noticed that in addition to the two company leaders, Yan Xiangnan, deputy chief engineer in charge of quality, You Yueqian, director of the quality inspection center, Ren Liansheng, director of the technical department, Cui Jian, director of the propaganda department, and the main leaders of the 13th and 11th branches were all on the scene.

Everyone watched Tao Tang read with bated breath. Chen Yan noticed that Tao Tang's speed of reading was getting faster and faster, and realized that it was going to be bad, and sure enough, Tao Tang put away the manuscript and asked Jiang Shangyun, "Have you seen it?" ”

"Not yet." Jiang Shangyun replied.

"What about you?" Tao Tang asked Yan Xiangnan, deputy chief engineer of quality.

"I've seen it. Prepare to report to Mr. Jiang. ”

"How does it feel?"

"Basically agree with them."

Tao Tang turned to ask Chen Yongliang, "Director Chen, has your quality department studied this rectification plan?" ”

"Yes." Chen Yongliang felt Tao Tang's dissatisfaction, but at this time he could only answer truthfully. At the same time, he didn't feel that there was anything wrong with the material, but felt that Fan Yongcheng had put a lot of effort into this material, which was a rare rectification plan with detailed content, effective measures, and great rewards and punishments in the quality department in recent years.

"Looks like that's the problem." Tao Tang said calmly, "My judgment of this rectification plan is unqualified. Why is it not qualified? Let me start by talking about my understanding of quality management. Come over and see what's wrong with this machine? ”

Chen Yan didn't understand what was wrong with that huge machine. She only knew that it was called a mining machine, which was used in coal mines, and how it moved, and she didn't understand it at all. At the same time, he admired Tao Tang, it is said that he should not understand mining machines, can he understand everything when he sits in a high position? With such a mentality, Chen Yan followed Tao Tang closely behind, wanting to hear what Mr. Tao had to say. Next to it is a woman from the Propaganda Department, Chen Yan can't call her name, she only knows her surname Xu, holding a recorder to record, Chen Yan regrets not bringing a recorder, and the general manager's office has allocated it to the secretaries.

"You are the director of the quality inspection center, this machine has been inspected, right?" Tao Tang asked Yu Echizen.

"Yes." You can't talk nonsense before Yu Etsu. The machine has passed the tests of the quality inspection center and issued a certificate of conformity.

"Performance may not be a problem...... But is it really okay? I ask you this, do you think it really qualifies? In other words, if you are an East Lake mining machine, are you satisfied with this machine? ”

"This ......," Yu Echizen sorted out his thoughts, "we tested it in accordance with the terms of the technical agreement signed with the user. ”

"I can trust you. I'm asking you, do you think it's a qualified product that can leave the factory? ”

"This ......"

"Answer my question, yes, or no." Tao Tang's tone became stern.

"Yes......"

"So, you two talk about it," Tao Tang turned to Yan Xiangnan and Chen Yongliang, "yes, or no?" ”

The two of them couldn't speak. At the same time, I was thinking about a question, what handle did he caught? I really can't see it......

"Gentlemen, look at this weld...... Why is the color of this solder joint and welding slag, as well as this pipe fitting, inconsistent with the fuselage? Why are there scratches here? ”

It turned out to be this ...... Yan Xiangnan breathed a sigh of relief, "Mr. Tao, these flaws don't affect the performance at all......"

"Vice President Yan, do you have a car at home? What brand? Tao Tang asked pleasantly.

"Magotan ......"

"When you buy a car, are you willing to buy a new car with scratches on the body? Oh, you will say that the car is not only a means of transportation, but also a work of art, and the working environment of the mining machine is completely different from the car, right? ”

Chen Yan liked Tao Tang's question very much, and she desperately recorded the dialogue between Tao Tang and the leaders of the quality mouth, which she thought was very interesting.

"This is the most fundamental problem of our quality management - the gap in understanding. I believe that no matter what our products do, we should have an attitude of excellence! He turned to the director of the 13th branch factory, "You can build such a large and complex machine, I think you can solve these problems, am I right?" ”

"...... right"

"So why tolerate the existence of these problems? Also taking into account the working environment of the mining machine? His tone became stern, "Actually, what I just said is wrong!" You can build a mining machine, but you don't necessarily build a flawless machine! The latter is ten times more difficult than the former! Seriously, under the control of your quality management philosophy, it is impossible to create a flawless product at all! Now I want to talk about my views on the rectification plan of the quality management department, Director Chen, you are the minister of quality control, what do you think is the core work of the quality management department? ”

"This ......" In a tense atmosphere, Chen Yongliang couldn't organize a capable answer for a while.

"Let me tell you, it is to establish and maintain the quality system and make the quality system run effectively. And not the stuff you're talking about! ”

Fan Yongcheng's sweat immediately came down. This time, he heard that Tao Tang might participate in the on-site meeting, and he worked hard to get this draft, and was praised by Chen Yongliang, and even said a few good words, how could he think that the plan he worked so hard to make was not worth a penny? If I knew this, I might as well push it away! Lu Qi always thinks that he is not motivated, why is he so motivated?

"I admit that the rectification plan you have come up with is targeted and operable. If all are realized, the quality of the mining machine will be improved, but it will not solve the problem fundamentally. Because you ignore the role of the system. I think the reality is that the quality management system is only used to maintain the validity of that certificate, because it is the market access card. In actual management, there is another set of methods, just like Mr. Wu Si's famous "Unspoken Rules". Let me tell you, the ISO9000 system is a model of quality management system recommended by the International Organization for Standardization, and it has been proven to be the best way to manage quality all over the world. From quality policy, quality objectives, responsibilities and authority, internal communication, management review, resource provision to product realization planning, customer-related process, customer communication, design and development, new product trial production, test control, procurement, production and service and delivery, process monitoring and measurement...... The 9000 standard provides the most rigorous management methods, as long as the manual and procedure documents are strictly followed, the quality of the product will be guaranteed. Conversely, if you don't follow the manuals and program documents, there must be hidden quality hazards! ”

Chen Yan couldn't remember a string of quality terms blurted out by Tao Tang at all, but the personnel of the quality department, especially Fan Yongcheng, were deeply admired.

Tao Tang continued, "The responsibilities of the quality control department and the quality inspection center are different, and the quality control department cannot conduct an autopsy after death!" That's the quality control center! What you should do is to find out the violation of manuals, program documents and three-level documents from the quality problems found, and find the problems from the system and process, why this kind of problem occurs, and where is the violation of the provisions of the quality system? That's the cure! And your plan, which has obviously taken a lot of effort, is a palliative thing...... I'm sure that the problems found in this batch are definitely repeated, am I right? ”

"Yes...... You're right. Fan Yongcheng replied.

"The role of the system is to solve the problem fundamentally, solve the problem from the upstream, and find and stop the problem before it is exposed. The branch can say, I have no problem doing this, you have to seriously point out to them, if you continue to do this, there will definitely be problems! For example, if you work with a certificate, you may not have a problem with a worker who does not have a work permit, but in theory, there will definitely be a problem! Otherwise, the employment permit system is redundant! There are several secrets of quality management, the first is to fight a war of annihilation rather than guerrilla warfare, and similar problems cannot be repeated, which must rely on the role of the system, rather than on the facts. Second, we must establish such a concept, that is, our products should be kept improving, the indicators required by users should be completed, and where users do not require, we must also do our best! Like the imperfections I just pointed out, if our competitors don't have these superficial flaws, our products will be at a disadvantage in the competition! Of course, there is a cost problem to improve the quality of the physical object, and I am talking about the improvement within the scope of the cost. This shows the attitude of the manufacturer, that is, to regard our products as our daughter, and we must dress her up beautifully, without any regrets. With this spirit, you can be invincible in the cruel market competition! Without this spirit, sooner or later it will be eliminated...... I suggest that you do it all over again, find and rectify problems from the height of the system, and don't be afraid of trouble. The current way of thinking is not good, and we must change it. The quality department should establish authority, I allow you to issue a shutdown order, the branch factory does not obey the rectification requirements, severe punishment, notification, fine, transfer from the post and even dismissal of the opinions can be raised, Mr. Jiang can't be the master, I will do it. It is necessary to take the rectification of East Lake product quality as an opportunity to carry out a thorough rectification in the whole company. ”

"Mr. Tao, the responsibility for the deviation of quality management is on me." Jiang Shangyun spoke, "I will organize everyone to reformulate the rectification plan according to your ideas......"

"Good. Finally, let me talk about your draft, don't set up any leading group at every turn, let alone let the main leaders take charge of any leading group. It's not a good idea. I think that as a leader of the team, there is absolutely no time or expertise to guide the work of the working group...... This is a decadent style of writing, an article of officialdom, and an irresponsible attitude...... Don't do that again! In my opinion, quality rectification is the work of your quality department! Even President Jiang doesn't have to participate, does he still need President Jiang to maintain the system? Will he be in charge? The plan or document can be issued, in the name of the quality control department, which is not implemented, or the implementation is not effective, the quality control department will come up with a penalty opinion! ”