Sure enough, as Zhao Yiru expected, it was the tabloid last time, and the next day it published another article - "Greasy Under Lies", the article analyzes the problems that should be paid attention to in house decoration from a professional point of view, such as:

Pull down the price of a single item: owners will ask friends who have been renovated in advance, or go to the market to understand the price of a certain material, but the information they understand is often one-sided. For example, there is an owner who knows the current unit price of flooring and tiles, but he does not necessarily understand the labor cost of floor installation and tiling, so he cut the price of flooring and tiles, but suffered a loss in labor costs.

Second, the main materials of some hard decoration are missing: some of the main materials are deliberately omitted from the house decoration quotation, and the owner is attracted by this kind of quotation with a reasonable overall price and is happy to sign the contract, but in the next decoration process, the owner will continue to pay for the malicious oblivion of the decoration company.

Blurring the quality, level, and specification of the main materials selected: The more common trick of decoration companies, although it is written that certain materials are needed and the quantity of materials is indicated, but it does not explain what quality, what brand, and what specifications of materials are used. The quotation provided to the owner by a decoration company reads a description of the aisle background: "Aisle background (glass door), main material name: lacquered glass, quantity: 1. 5 square meters, unit price: 220 yuan ...... "Industry insiders believe that this item from the price, quality seems to be very clear, the owner from the market to understand the general price may be similar, but in fact, different thickness, different manufacturers of glass material, the price is a lot different, decoration workers casually steal the beam to change the column, the interests of the owner will be damaged. The standard practice should be to note the thickness of the glass, as well as the brand and source at the back.

Fourth, stealing the unit of measurement of materials: This trick is the most difficult for non-professional owners to see through, because owners rarely pay attention to the units on the quotation, and do not know much about the different units means that the quotation figures deviate greatly. For example, to order a shoe cabinet, the quotation says "main material: 8 mm glass shelf 1 cm tempered glass mirror accessories, unit: item, quantity: 1 ......" seems to be very reasonable, in fact, there is no description of the size of the shoe cabinet, which leaves enough opportunities for later decorators to exploit loopholes.

Fifth, the construction process is ambiguous: just looking at the numbers, not looking at the text description is a common mistake made by most owners in viewing the quotation, always feel that a digital error will cause losses, and the text description must not be able to do tricks, which is not the case. Whether it is wall coating construction, floor construction, sewer pipe construction have their own construction process requirements, a process is missed in the middle, it may cause you a lot of trouble in the future life, wall paint off, bathroom water seepage and other problems are mostly caused by the decoration construction process.

The article also interviewed several families in detail who had already been renovated, all of whom were customers of Fangyu Decoration. To be honest, although Fang Bin made great efforts to pay attention to quality, control errors, and never use counterfeit products during the decoration, customers are very satisfied in the acceptance process; But over time, no matter how good the quality is, there will be such and such small problems, such as leaking water pipes, unreasonable toilet design, poor closure of doors and windows, blistering walls, and so on. Many owners also know each other, see the registration, are very worried, have called to the company to consult, there are excited and unreasonable owners even bad tone, for a while to Fangyu decoration brought a lot of pressure.

"Everyone has seen the situation, the matter is very serious, what do you have good ideas?" At the company's regular morning meeting, Fang Bin generally talked about the impact on Fangyu Company, looked depressed, and swept his eyes to everyone.

"Any house has been renovated for a long time, there will be problems of one kind or another, and the newspaper is just making a big fuss." Lin Xiangjun of the engineering department is the technical leader, Wang Dafu is in the hospital, he knows the most about the project, and he is also under more pressure.

"Yes! Manager Lin was right. Fu Yue took over and said: "The key is that customers will not think like this, and the newspaper will provoke us with great resentment and resistance, and we must try our best to resolve it." ”

"That's right! Can we organize a big return visit for this? To all our customers who have renovated, conduct an after-sales service and inspection, solve problems and deepen communication if there is no problem! Sister-in-law Huang Fang was inspired.

"Good! Sister-in-law, this method is good! It's a clever move to turn things around at the moment! Fang Bin slapped the table with his hand and said excitedly.

"Hmmm! I think it's okay! Xiong Sihui swept away her gloomy face and said with a smile: "We ask Zhao Yiru to vigorously promote it on the Fengqi advertisement, and strive to turn bad things into good things." Let the opponent not steal the chicken, but eat the rice! ”

So soon, the sub-page of "Jiangcheng Daily" published another article "A Model of Obeying and Fulfilling Promises - Ji Fangyu Decoration Engineering Company", the article reviewed the company's development process in detail, and rectified it in view of several major cats in the current housing Jiangcheng decoration market:

In response to the greasy one, the company reminds customers to look at the house decoration quotation, not only to focus on the single price of a project, but to integrate the cost of labor, loss, machinery and other aspects and the cost of other items, if you find that a price is particularly low, then you have to review the price of other projects;

According to the design drawings, it is required to write all the main materials clearly on the house decoration contract or agreement, and indicate whether the purchaser is the decoration company or the owner himself. The main materials that are usually easy to miss are the materials used for the corners, such as background walls and ceilings. "It's a very good self-protection measure for owners, and it's also for the decorating company!" An industry insider called this the most powerful way to reduce the greasy decoration of the house;

In view of the three greasy cats, it is necessary to match the unit price and the specifications of the product to see the cost, and require each item of the quotation to explain the elements of the material in as much detail as possible. During the renovation period, pay attention to check whether the relevant materials are purchased according to the specified requirements;

For the fourth, foreign decoration quotations are generally calculated according to the actual area, explain all the decoration materials in advance, and then multiply the total decoration price by the total area of the house according to the decoration cost required per square meter. Although the domestic interior decoration has not yet developed to this point, it is still recommended to calculate the actual area in many projects, such as wardrobes, shoe cabinets, etc., as little as possible in the "item" as a unit, so as not to have errors in the decoration process;

For the cat greasy five, learn a little more decoration knowledge, understand the construction technology standards of various projects for interior decoration, and regularly go to the decoration of the new house to understand the process, so that there is a certain preventive effect, but the better way is to hire a qualified, professional surname, stable construction personnel decoration company to serve themselves.

The article also published a large number of photos of return visits to customers initiated by Fangyu Decoration Company, solving problems for customers who have been renovated over the years, solving many problems that are not within the warranty period, not avoiding contradictions, not shirking responsibility, and hoping to win the trust of customers again; At the same time, Zhao Yi's Fengqi media advertised a lot, sincerely gave back to customers, and created the company's advertising slogan - you can rest assured to go to work and leave the decoration to me!

In addition, with the help of Liu Ke and Huang Fang's sister, and on Jiangcheng TV Channel 2, Fang Bin's interview program was produced and broadcast, and the system showed a series of achievements of Fangyu Decoration Company since its establishment more than two years ago.

After such a multi-pronged approach, trying his best to make up for the loopholes, he was able to stabilize the position of Fangyu decoration. But in order to resolve this crisis of trust, let customers really trust the company, and rest assured that the decoration business will be handed over to the company, it is still necessary to find the bell tie person - that is to say, to find the initiator of the crisis, Zhao Liang, and give Wang Dafu a perfect explanation for the strong J incident! In the hearts of the majority of customers, they don't think that Wang Dafu and Mei Yuting are annihilated, but that the hypocritical enterprise contractors take advantage of their work and take advantage of the danger of others to force Mei Yuting!