The 1986 Chūn Festival is just around the corner, and it's a jubilant scene everywhere.

Although prices have risen by nearly 10 points in the past year, and at this time of the year, the clouds of economic adjustment are hitting many businesses, but overall, the lives of ordinary people are getting better day by day. While scolding the prices and social atmosphere, everyone is carrying bulging wallets and buying New Year's goods on the street.

In Nanjing's Jiankang Home Appliance Mall, An Yan is sitting in the office, happily sorting out the reports from various counters. In just half a year after its opening, the mall's turnover has reached 70 or 80 million, and according to the existing MÁO interest rate, the annual MÁO profit will be able to reach 10 million. You know, this is just the beginning.

"Manager An, Manager Shao is here." The little secretary pushed Mén away and brought a middle-aged man into An Yan's office, and An Yan recognized him as the sales representative of Hongwei Electromechanical Company in Jiankang Mall, Linxing County, Dongxi Province, named Shao Guangzhi.

"Manager Shao is here, please take a seat." An Yan greeted lukewarmly.

Shao Guangzhi sat down on the sofa and said timidly: "Manager An, are you looking for me?" ”

An Yan put down the materials in his hand and said, "That's right, I'm looking for you." The day before yesterday, your salesman quarreled with the customer, and the mall asked you to deal with it seriously, how are you thinking about it now? ”

Shao Guangzhi: "Manager An, this matter, we have investigated in detail, the responsibility is on both sides, not just the responsibility of our salesman." ”

"You look at the wall, there's something written here." An Yan pointed to a large piece of paper pasted on the wall opposite Shao Guangzhi and said. On that big piece of paper, there was a sentence An Yan learned from Lin Zhenhua:

First, the customer is always right; Second, if the customer is wrong, please refer to the first clause.

Shao Guangzhi glanced up and said, "This, we already knew, it's not inferior to ......."

"But what?" An Yanran said.

"This time, it was really the customer who had a problem. Listen to me, the customer is a farmer on the outskirts of Nanjing, who grows vegetables and earns a little money. He bought a washing machine at our counter and went back to do the laundry. His clothes were covered with mud, and he didn't beach them beforehand, but when he washed them, the tank was full of mud, which broke the machine. Do you think it's his own problem? ”

An Yan said: "I want to ask, when you sell washing machines, did you say that you can't wash clothes with mud?" ”

"I didn't say that, but everyone knows it."

"Who says everyone knows? Didn't this farmer know? An Yan said, "Second, even if the problem is with the customer, your salesman quarrels with others, what is the matter?" ”

"It's because he's unreasonable, we can't help it...... Of course, our salesman is also a little more temperamental. ”

Shao Guangzhi lowered his head and said.

An Yan didn't give up: "Big temper? If you have a big temper, you can say that people are hillbillies, and that people are not worthy of coming to Jiankang Mall to buy appliances? Who gave you this right, and hundreds of millions of farmers stopped outside my Jiankang Mall? ”

"This ...... It's true that we're wrong. ”

"Okay, what are you going to do with this?"

"We intend to educate salespeople internally on criticism."

"Nope." An Yan said, "We have repeatedly ordered that we are absolutely not allowed to conflict with customers. All counters that conflict with customers are required to write a written review and post it in a prominent position outside the counter for at least one week. You are also aware of this rule. ”

"That's not necessary, is it?" Shao Guangzhi's face was a little ugly, "Manager An, our Hongwei Company is also a big company, and if you do this, we are very shameless." ”

An Yan said: "The face is given by yourself, you have offended the customer and have lost face." If you don't take an attitude, you will only lose more face in the end. The customer is God, this is the rule of our Jiankang Mall, whether you are a large company or ...... "small company, you must abide by it." ”

Shao Guangzhi shook his head: "We can't do this." Manager An, don't blame me for not giving you face, let us expose our ugliness, we can't do it. ”

An Yan asked, "What, you mean you don't do it?" ”

"Don't."

"Alright, I'll do it for you. I will have people post a notice at the Mén entrance of the mall, explaining that there has been an incident of dispute with customers at the counter of your Hongwei company, and give a notice of criticism. Whether you expose yourself to your ugliness, or wait for the mall to expose it for you, you choose for yourself. An Yan said unceremoniously. , Shao Guangzhi was a little anxious: "Manager An, are you making a little fuss?" It's just a countryman, and we've already arranged for someone to repair it, so you're still so careful, are you trying to make things difficult for us? ”

An Yan said: "Manager Shao, this is not a trivial matter, this is a matter related to the reputation of Jiankang Mall." People all over Nanjing know that the slogan of Jiankang Mall is to feel at home and regard customers as God. If this kind of quarrel with customers is not dealt with, the reputation we have worked so hard to build will be lost. This is a matter of principle, and I cannot make concessions. ”

Shao Guangzhi: "Manager An, I'll tell you the truth, I can't afford to lose this face. If you're going to do that, we're not going to stay here. To be honest, our Hongwei Electric is also a well-known brand, and it doesn't necessarily have to be sold here. ”

An Yan sneered, picked up the phone on the table, and dialed a number directly.

"Hey, is it Manager Yuan? I am An Yan from Nanjing Jiankang Home Appliance Mall. An Yan said into the earpiece.

The person who answered the phone was Yuan Wei, the boss of Hongwei Electromechanical Company, who had fought with Lin Zhenhua because of the incident of the copycat five-leaf fan, and then became a friend without fighting and became Lin Zhenhua's hardcore ally. Because of the relationship between Lin Zhenhua, Hongwei Home Appliances has become one of the first brands to stay in Jiankang Mall, and Yuan Wei and An Yan have also had a relationship.

"Manager An, I'm Yuan Wei, happy New Year." Yuan Wei replied.

"Hehe, Manager Yuan, Happy New Year, my little sister is here to give you an early year." An Yan said politely first.

"Happy New Year, Little Sister An, Brother Yuan has prepared a New Year's gift for you." Yuan Wei also said enthusiastically.

After the two sides greeted each other, An Yan cut to the chase, she introduced the matter to Yuan Wei 1510 in front of Shao Guangzhi, and finally said: "Manager Yuan, this little sister does have her own difficulties, if your company really feels that you can't afford to lose this face, then mén and sister can't help it, we are a small temple, and we can't keep you." ”

"Where, where is this, An Xiaomei's words are slapping the eldest brother in the face. You are such a big mall, people can't get into it if they want to, so why are we willing to go. Little sister, you give the eldest brother this face, I'll tell Xiao Shao. Yuan Wei immediately made his position clear.

Shao Guangzhi took the phone with a bitter face, and before he could say anything, Yuan Wei opened his head and face at the other end: "Xiao Shao, what the hell are you doing!" If you move out of Jiankang Mall, you dare to say that your brain is in water! ”

An Yan cleverly avoided Shao Guangzhi when he answered the phone, allowing Shao Guangzhi to tell Yuan Wei the truth. Hearing Yuan Wei's reprimand, Shao Guangzhi's petal explained: "Manager Yuan, this matter is really embarrassing to us. This time it started, and in the future, this manager An still doesn't know how to make things difficult for us. I think, our Hongwei Electric is not a small brand, why bother to be angry with her? ”

"You mother-in-law!" Yuan Wei jumped out of a provincial scolding in East Zhejiang Province, "If you want to say this half a year ago, it makes sense." Now you still dare to say that you don't have a brain? Do you know how popular Jiankang household appliances are now, what is our Hongwei electrical appliances? I have heard people say in Dongxi, now all electrical appliance companies are proud of their products can be sold in Jiankang household appliances, if anyone's brand can not enter Jiankang household appliances, people will wonder if there is a quality problem. At this time, you still dare to threaten others with withdrawal? ”

"I don't really want to quit." Shao Guangzhi was sweating. He knew that Yuan Wei was telling the truth, half a year ago he was still begging everyone to enter the Jiankang household appliances, now it is not what it used to be, there is indeed such a concept in the Nanjing market, that the household appliances that cannot enter the Jiankang Mall must be of insufficient grade or quality. Since there is only one hypermarket like Jiankang Household Appliances in the country, this demonstration effect has even affected other provinces and cities.

"I told you, you apologize to Manager An immediately, and you can do what she tells you to do, understand?" Yuan Wei yelled on the phone.

"I see, I see." Shao Guangzhi is completely honest this time, the boss doesn't support him anymore, how can he still have the confidence to argue with An Yan.

After Shao Guangzhi put down the phone, An Yan came in with a smile, and as soon as he entered the mén, he asked, "How is it, Manager Shao, have you thought about it?" ”

Shao Guangzhi replied honestly: "After thinking about it, Manager An's criticism is right, I will ask the salesman to write a review when I go back, and it must be posted in the most eye-catching place on the counter." "That's great, thank you so much for Manager Shao's cooperation. An Yan said with a smile, "By the way, your Hongwei Electric's sales performance in the past six months is very good, and our mall is preparing to send you a grand prize." We'll send it to your counter when we're ready. ”

"Then thank you, Manager An." Shao Guangzhi humbly walked out of An Yan's office. He secretly smiled bitterly in his heart: This year's light and beautiful NV baby, her wrist is too powerful, slap and give a sweet date, no wonder so many home appliance companies are stunned by her newly started shopping mall.

Seeing Shao Guangzhi away, An Yan packed up his things, said to his secretary Jiāo, and hurriedly left the mall and rushed to his home. She remembered what the nanny told her yesterday, there were two old men with a man and an NV, who were pulling Xiao Hei in the park and talking a lot. An Yan wanted to see with his own eyes whether these two people would come today, and whether he still remembered what he said on behalf of Xiao Hei.

In the street park on the bank of Qingliang Mountain, the little nanny was playing with Xiao Hei, and a couple of fifty-year-old husbands walked over, and the fùnv walked up to Xiao Hei, squatted down, and shouted softly to Xiao Hei: "Xiao Hei, do you still know nǎinǎi?" ”

Xiao Hei stood up, nodded to the fùnv, and said, "Yes." ”

"Hey, it's really good, it's called nǎinǎi." fùnv said.

Xiao Hei shook his head and said, "I don't call." ”

"Why?" fùnv looked a little disappointed.

Xiao Hei said very seriously: "Mom said, you are not nǎinǎi, you are grandma." ”

"What did you say?" fùnvjī took Xiao Hei's hand movingly, "Who did you say taught you?" ”

Xiao Hei said: "It was my mother who told me yesterday, you are grandma, he is grandpa." ”

"Xiao Hei is so good!" fùnv wept with joy.

This fùnv is An Yan's mother, and the one next to him is naturally An Yan's father, An Dongyao. An Yan didn't go home for two years in a row, and she didn't communicate with her family, and the two elders of the An family have always been worried. An Dongyao said that he didn't recognize this NV, but Sī still entrusted his subordinates in Nanjing, asked them to help understand An Yan's situation, and informed him from time to time.

This time, the old couple came to Nanjing, originally to secretly see NV and grandson. I heard that Xiao Hei would play in the small park every day, so the two of them made a special trip to wait here. Yesterday, the two of them met Xiao Hei once, and after returning to the guest house, they were worried about it for a night, so they came again today. What they never expected was that Xiao Hei would say such a sentence.

"Xiao Hei, go and call grandpa." An's mother pushed Xiao Hei in front of Andong Yao.

"Grandpa." Xiao Hei stepped forward and shouted obediently at Anton Yao. In Xiao Hei's heart, he didn't know exactly what his grandparents meant, but this title was taught to him countless times by his mother yesterday, so he kept it in mind.

Anton Yao was still holding an indifferent shelf, but Xiao Hei's immature "grandfather" suddenly broke his reserve, he squatted down, hugged Xiao Hei, and his eyes were moist.

Yes, he can be so domineering in front of An Yan, so hard-hearted and shouting that he doesn't recognize this NV. However, he couldn't resist Xiao Hei's soft "grandfather".

"Xiao Hei, this is the New Year's money that your grandfather gave you, take it quickly." Anton Yao took out a stack of brand-new banknotes from his pocket and stuffed it into Xiao Hei's hand.

"Uncle, we can't take this money, the eldest sister will blame me." The little nanny stepped forward to intervene. On the first day, An Yan had Jiāo on her behalf, saying not to stop Xiao Hei from going to her husband Fù's Jiāo, but it didn't seem appropriate for the other party to give Xiao Hei so much money at once.

"Girl, didn't you hear what Xiao Hei called us?" An Yan's mother reminded the little nanny.

"Huh?" Only then did the little nanny react. Oh my God, Xiao Hei's grandparents are clearly Sister An's parents.

"Uncle, auntie, then you go to sit at home, the eldest sister is going to work now, and she will come home at night." The little nanny warmly invited.

An Yan's mother looked at An Dongyao, An Dongyao hugged Xiao Hei, shook his head at her, and said, "Forget it, Yanzi already knows that we are coming, if she wants to see us, she won't hide." I think that if Fengzi doesn't come back for a day, she won't forgive us for a day. ”

"I know, Fengzi is my father." Xiao Hei said curiously playing with Anton Yao's beard.

"Yes, Fengzi is your father." Anton Yao said lovingly......, Xiao Hei, when your father comes back, you and your parents will go back to see your grandparents together, okay?" ”

"Okay." Xiao Hei nodded solemnly and said.

Behind a tree across the road, An Yan watched the scene with a dazzle.

She clenched a handkerchief tightly in her mouth to keep herself from crying. Her face was already full of tears. (To be continued.)