Chapter 151: Difficult Customers
Su Luoyan smiled: "Allen, you also know, because last year Gu's Group tasted the sweetness in City B, today many hotel groups are planning to invest in City B, although they are not as big as Shen's Group and us, but if they fight a price war, we will still lose some customers." If someone comes to poach Linda at a high price, won't all the customers in her hands become someone else's? ”
Alan nodded as if he had just woken up from a dream: "I see, listening to you say this, I also think it's a bit inappropriate to let her hold so many customers in her hands alone, otherwise this way, I will divert some of the customers in her hands and not let her monopolize the power alone, so that the situation you said will not happen!" ”
Su Luoyan still felt that it was inappropriate, because she didn't know what Chen Chen was thinking, and the best way was to drive Linda away!
Seeing Su Luoyan hesitate, Alan analyzed: "If I fire Linda immediately, it is very likely that she will immediately take the customer to another hotel, such as the Feiyang Hotel, which has been eyeing us, then it will really produce this kind of situation as you said!" ”
Of course, Su Luoyan couldn't tell Allen that it was impossible for Linda to jump ship to Feiyang Hotel, and she came to Nanchi Hotel just to follow other people's arrangements.
In the end, Su Luoyan still followed Allen's advice.
Alan is also a resolute person, and soon he diverted all the customers in Linda's hands, Linda of course has a lot of dissatisfaction, but she also understands the reason why people have to bow their heads under the roof.
Linda naturally suspected Su Luoyan's body.
She told Chen Chen all this.
Chen Chen just told her in a cold tone, and let Su Luoyan be arrogant in B. As long as she goes back to City A, she will feel better. Because, he was going to use the last card in his hand, he couldn't wait any longer, all these years, he had waited long enough, and in the end he got nothing!
This time he has to choose to take the initiative!
Linda listened to Chen Chen's words, and continued to stay at the Nanchi Hotel with peace of mind.
…
Wang Shishi has become more and more accustomed to the position of deputy director of the housekeeping department, because of the influence of Su Luoyan, her personality has also changed partially. It's no longer a little girl who lets Lily and Qin Rui bully.
Because Su Luoyan is now the assistant to the general manager. Therefore, Lily and Qin Rui wanted to fight Su Luoyan's idea again, but it was not so easy.
Things are developing in a good direction, and Su Luoyan sincerely feels that he chose to come to City B. Really the right decision.
The days were calm though. But sometimes there are still some waves.
this day. A very picky guest came to Nanchi Hotel, and he began to complain from the time he entered the hotel.
Wang Shishi was so busy that she didn't even see the other party's face.
Later, after several twists and turns, I realized that the reason why the other party was so picky turned out to be not small. Fei Nan, the heir of the real estate tycoon Fei Group in City A, also plans to invest in City B, so he chooses to stay in a hotel owned by the Gu Group, which is quite famous in the country.
Fei Nan is well-known in City A, young, but has excellent business vision, Fei Group is getting bigger and bigger under his leadership, I don't know how many celebrities in City A are devoted to him, but he is always a person.
I heard that he had a marriage contract with the daughter of the Su family, who also had a prominent family, since he was a child.
Wang Shishi began to have a headache when she learned all this, how could she be a flat guest like this.
But the other party's impression of Nanchi Hotel is really bad, and his description is that "Nanchi Hotel is really the pen of Gu's Group".
But I still stayed in the room.
Since Fei's Group wants to invest in City B, there will be a lot of business in City B next, so for Nanchi Hotel, he can be regarded as a big customer, and he is also a customer who has a degree of recognition for Gu's Group.
However, no matter how anxious Wang Shishi was, the other party just didn't see him, and said that if he encountered the same situation next time, he would directly choose the Feiyang Hotel next to him.
Later, it was learned that it was just when he came in, that a concierge answered his personal call in a hurry.
"It's really picky!" Wang Shishi ran to Su Luoyan's office and complained.
The corners of Su Luoyan's mouth rose slightly: "The guest is willing to complain, willing to tell us where there is a problem, that means that he is still willing to give us a chance, and the guest who really wants to leave will not complain at all, he will just leave directly and never patronize again!" ”
Su Luoyan pulled the dejected Wang Shishi up from the sofa and said, "Don't complain, if you get such a difficult customer, maybe Pete will look at you differently, and I will give you the position of director of housing as soon as I am happy, come on, Shishi!" ”
Even if Wang Shishi stood up, she was still listless, she sighed: "I have been working in the hotel for three or four years, and this is the first time I have met such a picky guest......
Wang Shishi looked at Su Luoyan with extremely pitiful eyes, and just when Su Luoyan was about to shake, she still shook her head, some roads have to be walked by herself!
"Shishi, which assistant general manager have you ever seen to deal with these things, you have to face these things sooner or later, and you have to thank others for giving you the opportunity to practice! Go ahead, I believe in you! ”
"Fall...... Fall...... Luoyan ...... "Wang Shishi finally pulled the corner of Su Luoyan's clothes and sprinkled coquettishly.
Su Luo was speechless, and finally agreed, Wang Shishi went to deal with it, and watched from the sidelines, if it really didn't work, then go out by yourself.
However, Su Luoyan made up her mind in her heart, she would never make a move this time, so she should let Wang Shishi experience experience.
The two came to the office of the front office together and began to call Fei Nan's room, but they always hung up when they called, Su Luoyan faintly felt that as Wang Shishi described, this was indeed a difficult guest.
I had no choice but to wait in the hall in the end.
Su Luoyan and Wang Shishi both stood in the hall, but Su Luoyan sat in the guest rest area of the hall, while Wang Shishi stood in the hall and looked at the elevator, Su Luoyan sat in a position just enough to see Wang Shishi's every move.
After waiting for a long time, there was still no action, Su Luoyan casually picked up a magazine on the newspaper shelf and read it, but at this time, the "prey" that Wang Shishi had been waiting for appeared.
Wang Shishi hurriedly stepped forward, handed her business card to the other party, and said: "Hello, Mr. Fei, I am Tina, the deputy director of the housekeeping department......" (to be continued......