Xia Xue, who was still asleep, was awakened by the ringtone of her mobile phone, and last night's exhibition with designers about spring and summer was busy until midnight, and she returned home in the morning.

"Is there anything wrong with Sister Zhiqing's store?" It's 10 o'clock in the morning and the salon has just opened, what will happen? Xia Xue rubbed her forehead and lay on her back on the bed tiredly.

"Xiaoxue, I'm sorry to make you sleep." Zhiqing deliberately lowered her voice in the office. "Don't speak, I'll let you listen!" As he spoke, he stuck the phone out the door.

It was the woman's quarrel and comfort, and Xia Xue had no sleep. "'Inone' products?" Xia Xue asked softly.

"There was a cracked spot in the guest's chin. Now that there is a problem with our products, this time it is not as easy to send it as before, and it is a difficult guest to be done with some money. Zhiqing leaned back in the swivel chair in annoyance, what she was most afraid of was that she would encounter this kind of guest, she couldn't do it in any way, she was purely full of food and wanted to earn some opportunities to appear in the mirror, probably because she couldn't find this kind of opportunity to be watched.

"You stabilize the guest first, I'll be there in a moment, don't let her affect the others." Xia Xue got up from the bed completely conscious.

"Okay!"

After hanging up the phone, after half a minute of hesitation, Xia Xue sent Xiao Rin a text message for the day, roughly explaining the situation of the beauty salon, hoping that he could feel it before noon, and he went into the bathroom and took a shower and ran to the garage.

"Where does Xiaoxue go? Didn't you say you were going to give me some kind of trade fair in the morning? Xia Yusheng was about to go to the company with his bag, and when he saw Xiaoxue running to the garage in a hurry, he grabbed her.

"Something happened to the beauty." Xia Xue looked left and right, and the eyes and ears of the Xia family had their own place. "I received a complaint from a guest about 'inone', and I have already told Xiao Rin."

Xia Yusheng couldn't help but get nervous, he didn't expect it to come so quickly. "Wait a minute, I'll go with you."

At ten o'clock, there are not many customers in the beauty salon, and the good time period is basically after lunch, so Zhiqing has a great disgust with this unwilling guest. The most taboo thing to do business is to rush to the dragon gate, and you will be bad luck early in the morning, so don't think about it all day.

"I'm sorry, lady." After Zhiqing tidied up the clothes on her body. Walk up to the guest with a professional smile. "You go about your own business first, and I'll take care of it here." She waved at the beauty girl and motioned for her to bring the other two or three guests into the beauty room.

"You're in charge here? My surname is Fu, and I am a member of yours here. The woman pushed the glasses on the bridge of her nose, cocked her chin and smoked Zhiqing with a high-profile expression.

"Hello Ms. Fu, let's go to the conference room to talk." As he spoke, he picked up the cosmetics on the counter and walked to the office area behind the beauty salon without waiting for the other party's opinion.

"Make two cups of tea." Zhiqing commanded to the little sister at the front desk. Then place the cosmetics on the table one by one. "Ms. Fu, which product did you find the problem in the process of using?"

This way of asking questions is a skill, which can slowly dispel the customer's grievances in time, and at the same time can seize their own initiative and ask the customer to follow their own thinking pattern into the procedural negotiation conditions.

The woman was stunned for a moment, and then habitually pushed the glasses on the bridge of her nose. "Should you look at my wounds before asking questions?"

A gut reaction is that this woman is a veteran, and usually the guest will naturally answer the other person's questions during the questioning process, which is an instinct of the habit of speaking. So Zhiqing smiled politely, and the little sister walked in with coffee the day before yesterday. "Go get the recorder, get it."

"What do you mean by that?" The woman surnamed Fu reacted immediately. Sensitive reactions to recordings. …,

"Ms. Fu, don't get excited, this is a principle for us to deal with emergencies here, and any sudden swear in the process of handling it, you need to record the situation throughout the process for archiving.

"Joke, are you a police station or a law firm, what do you do, I refuse." The woman pushed the glasses on the bridge of her nose again, dismissively.

"It's going to be hard for me. There's no way to deal with this for you. ”

"Make no mistake, I'm not here to ask you to deal with the problem."

Zhiqing smiled, this woman not only has a problem with her character, but also has a problem with her brain, you are not here to ask for compensation, what are you doing. "Ms. Fu. I don't quite understand what you mean, but I'd like to ask you what you're here for......"

"I suspect there's something wrong with your product right now." The woman's high-minded expression made Zhiqing's anger rise all of a sudden, but she was still quite professional with a smile on her face.

"According to your consumption records, what I found here is that I bought the 'inone' product from us last month, and it was a 20% discount on the market at that time." Zhiqing found the most recent consumption record from the computer through Ms. Fu's membership number. “

"That's right, what's wrong with this? I had a membership card with you at the time and said there was an event, and I bought this set of products. ”

"Okay! Excuse me, what kind of trouble this product has caused to your skin, I must understand it before I can give a solution. ”

"Did you see it, my chin here is the mouth that started to fester." Ms. Fu pointed to a wound on her chin. "It was originally good, but now it's getting bigger and bigger, and I haven't had anything except use your product."

Zhiqing put on disposable gloves and carefully examined Ms. Fu's wound, which did have allergic symptoms and a small area of suppuration.

"We haven't sold so many sets of 'inone' so far, so I would like to ask if you are already taking care of your skin with a wound or if you are ......"

"Can't you understand people? I'm talking about the wound that only appears after using this set of makeup. Ms. Fu slammed on the table. I now ask you to give me an explanation, otherwise I will go to the Consumer Association to sue you for a problem with your product. ”

"Ms. Fu, please don't be so angry, if there is a problem, we will definitely solve it, before that, you see if it is, go to the hospital to treat this wound first, otherwise it may leave a scar after a long time."

"How do you speak, I wonder if you're cursing me?"

Zhiqing frowned, she had seen unreasonable trouble, but she had never seen such a shameless person.

"Don't you just want money, let's make a price!" Zhiqing, who had lost her patience, clasped her hands around her chest, she had seen too many such people.

"Do you think you can use money to send us hurt guests? I'll tell you there are no doors. ”

"This young lady, please don't be angry, if there is any problem, sit down and talk slowly." Xia Xue walked in from outside the door, and when she saw the tense atmosphere inside, she immediately came up to play a round.

"Who are you?"

"I'm the boss here, this is a lawyer, Xia Xue pulled Xia Yusheng and sat opposite the woman."

"Why are you afraid that I know the law, and bring a lawyer here!"

"You misunderstood what I meant, any kind of compensation or agreement, if a lawyer is present, everyone will have a peace of mind, you say yes!" Xia Xue picked up the 'inone' on the table, opened each product and put it in its place. "You ordered this set of products last month, and you just said that after using this set of products, there was a broken skin on the chin, which caused the wound to fester, right?" Xia Xue re-elaborated the question. "Ms. Fu, please carefully recall the process in the middle to answer, this is very important." …,

"I've said it three or four times, how can you believe it?" Ms. Fu sat down on the stool and pursed her mouth.

"Well, if you're sure it's a problem after using our cosmetics, then I have a question for you." Do you use cosmetics every day? If it's used on a daily basis, then from the cosmetics you bring in, the usage rate doesn't look that high. ”

"I use it once in a while." Ms. Fu didn't expect Xia Xue to ask such a question, she still explained with a high-minded appearance.

"Maybe the average guest doesn't understand the problem, we skin care products know that the effect is to be proven by time, of course, your skin problems such as ulcers are not achieved overnight."

"Are you saying I'm cheating?"

"Of course not." Xia Xue sat forward. "If you have time, you can wait a little patiently, our dedicated doctor here will be here in a moment, if you don't want to go to the hospital, you can let our doctor diagnose you, how about it?"

"I'm not sick, so why should I see a doctor."

"Skin problems are also diseases."

"This is not needed."

"For us to open the door to do business, not afraid of anything else, just afraid of problems on the product, so no matter what the reason, the best way is to solve it thoroughly, if it is really the product that has caused you trouble, then we can trace the manufacturer to pay compensation, if it is not operated properly, then we will develop a detailed skin care plan for you, if it is injured, then the doctor will solve it, isn't this very good?"

Ms. Fu shrunk into the chair silently, and Xia Xue's smiling eyes made her feel uncomfortable. "The coffee is cold, can Zhiqing help us change another cup?"

"Okay, boss."

There were only three people left in the conference room, and time was ticking around, Xia Yusheng remained silent playing his role, and his heart couldn't calm down at all. (Your support is my biggest motivation.) )